Customer Support
Help with orders, loyalty cards and restaurant accounts on the Anunzio platform.
Help with an order
Anunzio provides the ordering software; your order itself — the food, its preparation, delivery and refunds — is handled by the restaurant you ordered from. The fastest way to get help with an order is to contact the restaurant directly on the WhatsApp number shown on its ordering page and in your order confirmation message.
If you cannot reach the restaurant, or your question is about the ordering page itself, email us and include the order number from your confirmation (it looks like A-123) and the restaurant's name.
Loyalty cards and wallet passes
Questions about loyalty stamps, rewards, or a loyalty card added to Google Wallet or Apple Wallet — including removing a pass or its notifications — can go to the restaurant or to us at the address below. You can switch off a pass's notifications, or delete it entirely, from inside your wallet app at any time.
Your data
To ask what personal data is held about you, or to have it erased, see our Privacy Policy or email us with the phone number you ordered with.
For restaurants
Restaurant owners and staff — for anything about your account, your trial, billing, WhatsApp integration or your ordering page, email us from the address on your account and include your restaurant's link.
Contact
Email: hello@getmenu.ae
WhatsApp: +971 54 582 2608
We aim to reply within one business day (UAE time, Monday–Saturday). Please don't include passwords or card numbers in any email — we will never ask for them.