Refund & Cancellation Policy

Try before you pay: 15 days, no card

Every account starts with a 15-day free trial, and we do not ask for card details to begin it. Nothing can be charged by accident during a trial, because there is nothing to charge. If you do nothing when the trial ends, the account is suspended rather than billed.

This is deliberate, and it is the honest answer to most refund requests before they happen: you can run the entire product on your own menu, your own orders and your own customers for two weeks before any money exists.

Cancelling a subscription

You can cancel at any time from your billing screen, or by emailing hello@getmenu.ae. There is no cancellation fee and no notice period.

Cancellation stops the next renewal. The period you have already paid for runs to its end — you keep the service you bought, and we do not pro-rate a partly used month back to you. Your data stays exportable throughout: the customer list, orders and menu are yours, and you can export them on any day, including your last.

Refunds

We do not offer refunds for time already served on a subscription. The 15-day trial exists so you can decide before paying, and the monthly term is short enough that the exposure is one month.

We will refund, without argument, where we are at fault:

• Duplicate charges. If the same period is billed twice, the extra charge is refunded in full.
• Billing after cancellation. If a renewal is taken after you cancelled, it is refunded in full.
• An amount that does not match your invoice. The total charged must equal the total on the tax invoice we issued; if it does not, the difference is returned.

Refunds go back to the card that paid, usually within 5–10 working days depending on your bank. We do not refund to a different card or account.

Changing plan mid-term

Moving between monthly and annual billing changes what the next invoice says. Nothing is charged and nothing is refunded at the moment you change, and the new price applies from the end of the period you have already paid for.

Where a plan change leaves value in your favour — a downgrade, for example — that value is held as a credit against future invoices, not returned as cash. The amount and the reason appear on a credit note in your billing screen.

If you have already paid for a year that has not started yet, the system refuses a switch that would forfeit it, and tells you the date your paid year begins — rather than accepting the change and quietly losing you the money.

Pay-as-you-go accounts

Pay-as-you-go is billed for orders already taken, so there is nothing prepaid to refund. If a charge is disputed, we hold the amount, investigate against the order records, and issue a credit note for anything we cannot substantiate.

Suspension for non-payment

If a payment fails, we retry it and tell you — by email, and on WhatsApp where we have your number. If it stays unpaid, the account is suspended: your storefront stops taking orders, but nothing is deleted. Settling the balance restores the account with its menu, customers and history intact.

Prices, currency and VAT

Current prices are on the pricing page — deliberately not repeated here, so this policy can never quote a stale figure. Invoices are issued in AED by Get Menu — managed by ANUNZIO INTERNATIONAL FZC · TRN 104239743800003 and carry VAT at the applicable UAE rate. Customers outside the UAE are invoiced at 0% where the rules allow it; the rate that applied is printed on each invoice.

How to ask

Email hello@getmenu.ae with your restaurant name and the invoice number. We answer refund requests within two working days, and we will tell you plainly if the answer is no and why.