Account, trial & billing

Everything — the full product for 15 days including WhatsApp automation (a platform-provided WhatsApp line is assigned to you from our pool), with a 1,000-order allowance. No card required to start.

The page pauses: customers see a courteous 'temporarily unavailable' screen and no orders are taken. Your menu, settings, customers and history are all kept for 7 more days — subscribe in that window and you continue exactly where you left off.

Your plan switches feature groups on: higher tiers unlock more of the marketing, loyalty and dine-in surface. In the panel, anything outside your plan is marked with a lock rather than hidden — you can see what an upgrade buys before paying for it.

Monthly, invoiced by ANUNZIO INTERNATIONAL FZC as a proper UAE tax document — sequential invoice number, TRN, and 5% VAT shown on top of the plan price. You can pay by card: Settings → Plan & billing carries a Pay with card button that opens Stripe's own page, where Apple Pay and Google Pay work as well, and the payment is matched to your restaurant automatically. Bank transfer to the details on the invoice still works if you prefer it. Your card number never touches our servers either way.

A plan with no monthly fee: you pay a small fixed amount per order instead, plus 5% VAT on top. The rate is set on the plan and shown permanently on Settings → Plan & billing, together with a running balance, a day-by-day count and every charge — the pay-as-you-go billing page deliberately shows MORE than the monthly one, so you always know exactly what you owe and why.

Every order placed — including cancelled ones. That is the deal, stated up front: an order consumed platform work (the messages, the processing) whether or not the kitchen finished it. Your billing page lists each counted day, and each date links straight to your own Orders board filtered to that day with cancelled orders visible, so you can count for yourself and compare.

Not per order. Charges accumulate day by day, and your saved card is charged only when the balance (including VAT) reaches the threshold — AED 10 by default; the live number is always on your billing page. Below it, days simply roll into the next day. Every charge appears on your card statement as GETMENU.AE, and a receipt follows immediately with the exact days covered.

Stripe retries your card automatically first. If the balance is still uncollected a set number of days after the first failure (shown on your billing page — 2 by default), your page is paused until it is paid; your menu, settings and history wait untouched. The failed amount is carried into the next invoice — never billed twice — and paying by card or bank transfer clears everything and switches the page back on.

Yes. Contact support with your restaurant name; you'll get our bank details, and when the transfer arrives the operator records it against your balance with the bank reference — the balance clears, any open card invoice is cancelled, and a paused page resumes. The record shows up in your charge history as settled by transfer.

Yes — the card is saved when the plan is chosen (never at trial signup), through Stripe's own secure page; the card number never touches our servers. Without a saved card a pay-as-you-go plan cannot run: orders would be counted with no way to collect, so the plan only activates once a card is on file. Your billing page shows the card's brand and last four digits once saved.

Settings → Plan & billing shows which plan you are on, your trial status with the orders used, and every invoice issued to you — each downloadable as a PDF. It is owner-only (a manager sees a notice instead) and read-only: nothing on that page charges anything. Amounts are shown excluding VAT, exactly as on the documents, with the 5% added inside each PDF.

Month to month. Stopping means your page pauses at the end of the paid period; your data is retained per the privacy policy, and resubscribing restores service on the same address.

Owners hold the keys: the WhatsApp connection, cancelling an already-delivered order, plan & billing, and the Team page itself are owner-only. Managers see the same panel and run daily operations — orders, menu, promotions. If a manager taps an owner-only action, it is refused with a clear message rather than failing silently. Owners create and remove manager accounts themselves on Settings → Team.

Settings → Team (owner only): enter their name and email, press Create manager account, and copy the one-time password shown — it appears exactly once and is never stored or sent anywhere. Hand it to them yourself; they sign in at your /admin address and change it under Settings → Your account. No invite email is sent, deliberately. Up to 5 manager accounts per restaurant; an email that already has an account on the platform is refused.

Settings → Team → Remove beside their row, then confirm. Their sign-in stops working immediately and the account is deleted; everything they did stays in the change log under their name, so history survives the account. The owner account can never be removed. Need them back later? Create a fresh account — it can reuse the same email once the old one is gone.

From the panel's account section while signed in (other sessions are signed out), or via 'Forgot password' on the login page — a one-time emailed link that works on any device; using it signs out every session everywhere.

Repeated failed sign-ins throttle further attempts for a short period — and only FAILED attempts count, so someone hammering your email with wrong passwords cannot lock YOU out of signing in correctly. Wait a few minutes or reset your password.

A clean 'temporarily unavailable' page — optionally with a message — instead of your menu. No error screens, no broken links, and loyalty cards customers hold keep their stamps throughout.

It's your identity on the platform, so it's not self-serve — contact support. Old printed QR codes carry the old address, which is exactly why we treat renames carefully.

Yes, and that is how branches work here: each outlet is its own restaurant on Get Menu — own page, own menu and prices, own WhatsApp connection and groups, own staff, own bill. Nothing is shared between them by accident, which is the point. If several of them are yours, we can group them so you get one screen with their sales side by side; ask support and we will set it up. See 'How do I see all my branches in one place?' below.

Your staff (per role) and the platform operator for support purposes — every operator support access and sensitive export is recorded in an audit log. Other restaurants can never see your data; isolation between restaurants is enforced at the database layer.

Contact support. We pause the page, and handle data per the privacy policy — customer-content clean-up runs on schedule, financial records are retained as law requires, and erasure requests are honoured.

The FZC letterhead and TRN, your plan and period, the plan price, 5% VAT on top, the total, and the payment bank details — a document your accountant can file as-is.

Support, with the invoice number. Every invoice is generated from your plan's recorded price at issue time and kept immutably, so tracing a discrepancy is quick.

Support can act on your behalf with an audited impersonation mode — time-limited, logged, and visually bannered. It exists so 'can you fix it for me' is actually possible; the audit log records that it happened.

The trial countdown, and its tone tracks the runway: neutral from 15 down to 8 days (dismissible, for the current browser session only), amber from 7 to 3, red for the last two days (not dismissible). Past 90% of the 1,000 trial orders it switches to counting orders instead of days — whichever wall is nearer is the one shown.

Signing in lands on a single card instead of the dashboard: your restaurant name, 'Your free trial has ended', and the exact date your menu, settings and orders are safe until. In the final 48 hours a red band says the data will be deleted on that date. The card offers Subscribe, Contact us and Sign out — nothing else exists behind it.

Settings → Restaurant settings → Ordering, in the Invoices section (digits and spaces only), alongside an optional invoice footer. Once set, every order invoice is titled Tax Invoice, prints your TRN and shows the 5% VAT already inside the total — prices here are VAT-inclusive, so no total changes. Empty = invoices titled Invoice with no VAT line.

No — they point in opposite directions. The statement is YOUR trading for a month, downloaded by you from Reports. The platform invoice is what you owe for the subscription — issued by ANUNZIO INTERNATIONAL FZC as a sequential UAE tax document with 5% VAT on top, paid by transfer, and sent to you by the operator rather than appearing in your dashboard.

The locked screen — deliberately a description, not an error: it names the feature, lists which plans include it with live monthly prices, and shows your plan. Everything else keeps working; orders, menu and WhatsApp are never affected by a locked feature. Support usually switches plans the same day.

No, by construction — the statement queries mirror the dashboard's, so both mean the same by 'revenue' (non-cancelled, at what was actually charged) and by 'a day' (your own timezone). The statement adds one figure the dashboard lacks: revenue from orders that actually reached the customer, on its own line.

Settings → Plan & billing, owner only. Every plan we sell is listed with its price — monthly plans per month, pay-as-you-go per order, both plus 5% VAT — and pressing one takes you to Stripe's own secure page to save a card. Your price is fixed at the moment you choose: a later price change never rewrites what you agreed. Choosing pay-as-you-go asks you to tick one acknowledgement first, because that track bills per order and counts cancelled orders. You can change plan or cancel from this same screen. Before anything is charged the screen quotes exactly what you will pay or be credited, and you choose whether it takes effect now or at your next renewal — we never move you between plans by surprise.

The card is saved on Stripe's own page, not ours: the number never touches our servers and we only ever see the brand and last four digits, which your billing page shows back to you. Apple Pay and Google Pay work on that page too. On your bank or card statement the charge reads Anunzio International*GETMENU — Get Menu is the product, Anunzio International FZC is the company that operates it, and it is the same charge, not a second one. We say that before you hand over a card rather than after it appears.

Nothing is lost and nothing happens silently. Stripe retries your card by itself, we email you, and Settings → Plan & billing tells you exactly which state you are in — still open and taking orders, or paused — and how long you have. That screen carries two buttons: pay now with the same card, or use a different one. Either clears it immediately, as does a bank transfer if you send us the reference. If your page has been paused, it switches back on the moment a payment goes through, with your menu, settings, orders and customers exactly as you left them. The billing screen stays reachable even while a page is paused, deliberately: a restaurant that cannot reach its billing page cannot pay.

Your card is charged in your own currency, and your tax invoice is issued in AED. Both halves matter, so here is exactly where each one shows. On Settings → Plan & billing every price leads in your own currency, converted from AED at that day's rate, with the AED figure beside it in brackets — that bracketed number is the price you agreed and it does not move. What leaves your account today is the converted figure, which can shift slightly as exchange rates do; the page says so rather than letting you discover it. The invoice itself is a UAE tax document issued by ANUNZIO INTERNATIONAL FZC against a UAE tax number, so its net, VAT and total are stated in AED — restating a tax document in another currency would make the paper and the screen disagree. Each invoice carries one line naming exactly what was taken from your card and at what rate, so you can tie the two together. Nothing is ever converted silently.

Each time a charge is collected, a tax invoice is issued to you by ANUNZIO INTERNATIONAL FZC with the next number from the company's own invoice book — the days it covers, the amount excluding VAT, 5% VAT, the total, downloadable as a PDF. Credit notes sit in their own tab beside them, and only ever appear if a charge is reversed after its invoice was issued. They are separate documents with their own numbers, listed separately on purpose: your invoices are never edited or deleted, and a credit note is the document that reverses one.

Yes, if you already own one — Settings → Your own web address (owner only). Your menu is then served on yourrestaurant.ae instead of your Get Menu subdomain; the menu, the orders and the WhatsApp messages all work exactly as before. Your Get Menu address keeps working forever and sends anyone who arrives on it straight to your domain, so every QR card you have printed and every link you have already sent a customer keeps working. Some plans include a custom domain, in which case the page says so and there is nothing extra to pay; otherwise it is a paid add-on and the price is on that page. You still buy the domain itself from a registrar — we do not register one for you.

Message us — the page gives our WhatsApp and email. We connect each domain by hand rather than automatically, so nothing goes near your live site or ours by accident. You then make one change at your registrar (we send you exactly what to enter) and it goes live once that has spread, usually within a few hours. While it is being set up the page says so, and anyone reaching the new domain early is sent to your Get Menu address so they still find you. One honest limit, stated on the page: the domain stays yours and so does control of it — if you move it or let it expire, we cannot redirect anything, because the request never reaches us.

Only if you are buying it. Taking a paid add-on makes you a paying customer from that day, with no order cap and no end date, and the page warns you before you ask rather than afterwards — you are welcome to wait until the trial finishes and add it then, it costs the same either way. If your plan already includes a custom domain there is nothing being bought, so your trial carries on to its own date exactly as before. In that case the page says the honest other half too: the trial can still lapse, and if it does your site pauses on your own domain just as it would on your Get Menu address.

Sign in at /branches on the Get Menu website with your usual email and password — the same login as your admin panel. When more than one branch is yours, a 'Branches' link also appears at the bottom of the left-hand bar in your panel. The screen lists every branch in your group with its status, orders, revenue and average order for the period you pick — Today, Last 7 days, This month, Last 30 days or All time — plus a button that opens each branch's own admin panel. Cancelled orders are left out of both the count and the money.

Each branch's own. A group with a Dubai branch and a Kuala Lumpur branch is four hours wide, so a single clock would push half of one branch's evening service into the other's 'today'. Every branch's day is cut in its own timezone, which is the comparison you are actually making.

Because your branches trade in more than one currency, and adding AED to MYR does not produce money — it produces a number that looks like money and is false. You get one total per currency, with a note saying why, and a selector to look at one currency at a time. A group whose branches all trade in the same currency simply sees one clean total, with no special case.

Owners only. A manager signing in there is told plainly that sales across branches are owner-level and that their own outlet's orders, menu and reports work for them as normal. It is refused by role rather than by hiding the link. If a branch of yours is suspended, sign-in is paused for it across Get Menu including this screen — the page says that instead of pretending the group does not exist.

Yes, on most plans. Settings → Plan & billing has three tabs where you choose: Monthly, Annual and Pay-as-you-go. The Annual tab lists the same plans priced for a year, shows what each one saves against paying monthly, and carries a badge with the largest saving on offer — all read from the live prices, so what you see is what you are charged. VAT is added on top exactly as it is monthly, and you get one tax invoice for the year rather than twelve. Everything else about your restaurant is identical: annual is a way of paying, not a different product.

At the end of the period you have already paid for, not the moment you press the button — so you are never charged twice for the same days. If you are part-way through a paid month, that month finishes first and the year begins the day after it ends. Your billing screen shows the date. It also means there is a window where you have bought a year that has not begun yet, which matters if you change your mind — see the next answer.

Once the year has started, yes — at the boundary, the same way any change of plan works. Inside the window where the year is paid for but has not begun, the screen refuses and tells you why rather than letting you click: moving then would end the arrangement that holds your prepaid year and you would lose it in one press. Undoing a paid year is not a button in either direction, deliberately. The invoice for it is a numbered tax document, so reversing it means issuing a credit note against that document — a person does that, with a record, which is the whole reason it is not automatic. Message support and it gets sorted.

Two honest reasons, and the screen simply does not show the Annual tab for you rather than showing an option that would fail. Either the plan you are looking at is not sold yearly — a plan needs a yearly price set against it before it can be offered, and pay-as-you-go never has one because there is no monthly fee to discount — or your restaurant came to us through a channel partner. In that case your price is the one agreed with your partner, and there is no separate yearly figure attached to it, so we refuse rather than quietly billing you our own retail year. Ask your partner if you want a yearly arrangement.

Yes, and well before — the reminder goes out roughly two months ahead by default, so a card that expires at the end of a quarter is flagged near the start of it. It is an email to your billing address telling you which card is about to expire and that updating it takes one visit to Settings → Plan & billing. This exists because an expiring card is the most avoidable reason a page ever pauses: nothing is wrong, nobody has refused anything, and a single tap in advance prevents the whole chain.

Money held against your account that spends itself. It appears when something has been paid that does not belong to a current bill — a downgrade that left you in credit, or an overpayment — and it is applied automatically to your next invoices until it runs out. There is nothing to claim and nothing to press. The line shows how much is left and the date it is expected to run out, so you know when normal charging resumes; it only appears when there is credit to show. One thing worth knowing before you plan around it: credit reduces future invoices, it is not paid back out to your card. If you need money returned rather than credited, say so to support before it is applied.

While the restaurant was unclaimed, everything in the dashboard — that is what setting it up means, and it is how the menu, hours and delivery areas were already there when you arrived. The moment you accepted the invite and chose your password, that access ended permanently: they cannot open your dashboard again. Three things they never had at any point: your password (there is no field anywhere in their portal that could set one), your Plan & billing screen, and the ability to create staff logins for you. What they keep is the billing relationship — they are who you pay — and nothing else.