Account, trial & billing

Everything — the full product for 15 days including WhatsApp automation (a platform-provided WhatsApp line is assigned to you from our pool), with a 1,000-order allowance. No card required to start.

The page pauses: customers see a courteous 'temporarily unavailable' screen and no orders are taken. Your menu, settings, customers and history are all kept for 7 more days — subscribe in that window and you continue exactly where you left off.

Your plan switches feature groups on: higher tiers unlock more of the marketing, loyalty and dine-in surface. In the panel, anything outside your plan is marked with a lock rather than hidden — you can see what an upgrade buys before paying for it.

Monthly, invoiced by ANUNZIO INTERNATIONAL FZC as a proper UAE tax document — sequential invoice number, TRN, and 5% VAT shown on top of the plan price. Payment is by transfer to the bank details on the invoice; automatic card billing options are planned and will be announced when live.

A plan with no monthly fee: you pay a small fixed amount per order instead, plus 5% VAT on top. The rate is set on the plan and shown permanently on Settings → Plan & billing, together with a running balance, a day-by-day count and every charge — the pay-as-you-go billing page deliberately shows MORE than the monthly one, so you always know exactly what you owe and why.

Every order placed — including cancelled ones. That is the deal, stated up front: an order consumed platform work (the messages, the processing) whether or not the kitchen finished it. Your billing page lists each counted day, and each date links straight to your own Orders board filtered to that day with cancelled orders visible, so you can count for yourself and compare.

Not per order. Charges accumulate day by day, and your saved card is charged only when the balance (including VAT) reaches the threshold — AED 10 by default; the live number is always on your billing page. Below it, days simply roll into the next day. Every charge appears on your card statement as GETMENU.AE, and a receipt follows immediately with the exact days covered.

Stripe retries your card automatically first. If the balance is still uncollected a set number of days after the first failure (shown on your billing page — 2 by default), your page is paused until it is paid; your menu, settings and history wait untouched. The failed amount is carried into the next invoice — never billed twice — and paying by card or bank transfer clears everything and switches the page back on.

Yes. Contact support with your restaurant name; you'll get our bank details, and when the transfer arrives the operator records it against your balance with the bank reference — the balance clears, any open card invoice is cancelled, and a paused page resumes. The record shows up in your charge history as settled by transfer.

Yes — the card is saved when the plan is chosen (never at trial signup), through Stripe's own secure page; the card number never touches our servers. Without a saved card a pay-as-you-go plan cannot run: orders would be counted with no way to collect, so the plan only activates once a card is on file. Your billing page shows the card's brand and last four digits once saved.

Settings → Plan & billing shows which plan you are on, your trial status with the orders used, and every invoice issued to you — each downloadable as a PDF. It is owner-only (a manager sees a notice instead) and read-only: nothing on that page charges anything. Amounts are shown excluding VAT, exactly as on the documents, with the 5% added inside each PDF.

Month to month. Stopping means your page pauses at the end of the paid period; your data is retained per the privacy policy, and resubscribing restores service on the same address.

Owners hold the keys: the WhatsApp connection, cancelling an already-delivered order, plan & billing, and the Team page itself are owner-only. Managers see the same panel and run daily operations — orders, menu, promotions. If a manager taps an owner-only action, it is refused with a clear message rather than failing silently. Owners create and remove manager accounts themselves on Settings → Team.

Settings → Team (owner only): enter their name and email, press Create manager account, and copy the one-time password shown — it appears exactly once and is never stored or sent anywhere. Hand it to them yourself; they sign in at your /admin address and change it under Settings → Your account. No invite email is sent, deliberately. Up to 5 manager accounts per restaurant; an email that already has an account on the platform is refused.

Settings → Team → Remove beside their row, then confirm. Their sign-in stops working immediately and the account is deleted; everything they did stays in the change log under their name, so history survives the account. The owner account can never be removed. Need them back later? Create a fresh account — it can reuse the same email once the old one is gone.

From the panel's account section while signed in (other sessions are signed out), or via 'Forgot password' on the login page — a one-time emailed link that works on any device; using it signs out every session everywhere.

Repeated failed sign-ins throttle further attempts for a short period — and only FAILED attempts count, so someone hammering your email with wrong passwords cannot lock YOU out of signing in correctly. Wait a few minutes or reset your password.

A clean 'temporarily unavailable' page — optionally with a message — instead of your menu. No error screens, no broken links, and loyalty cards customers hold keep their stamps throughout.

It's your identity on the platform, so it's not self-serve — contact support. Old printed QR codes carry the old address, which is exactly why we treat renames carefully.

Each restaurant is its own page, own WhatsApp link, own menu and own subscription. Talk to support about multi-location setups — the platform itself is built multi-restaurant from the ground up.

Your staff (per role) and the platform operator for support purposes — every operator support access and sensitive export is recorded in an audit log. Other restaurants can never see your data; isolation between restaurants is enforced at the database layer.

Contact support. We pause the page, and handle data per the privacy policy — customer-content clean-up runs on schedule, financial records are retained as law requires, and erasure requests are honoured.

The FZC letterhead and TRN, your plan and period, the plan price, 5% VAT on top, the total, and the payment bank details — a document your accountant can file as-is.

Support, with the invoice number. Every invoice is generated from your plan's recorded price at issue time and kept immutably, so tracing a discrepancy is quick.

Support can act on your behalf with an audited impersonation mode — time-limited, logged, and visually bannered. It exists so 'can you fix it for me' is actually possible; the audit log records that it happened.

The trial countdown, and its tone tracks the runway: neutral from 15 down to 8 days (dismissible, for the current browser session only), amber from 7 to 3, red for the last two days (not dismissible). Past 90% of the 1,000 trial orders it switches to counting orders instead of days — whichever wall is nearer is the one shown.

Signing in lands on a single card instead of the dashboard: your restaurant name, 'Your free trial has ended', and the exact date your menu, settings and orders are safe until. In the final 48 hours a red band says the data will be deleted on that date. The card offers Subscribe, Contact us and Sign out — nothing else exists behind it.

Settings → Restaurant settings → Ordering, in the Invoices section (digits and spaces only), alongside an optional invoice footer. Once set, every order invoice is titled Tax Invoice, prints your TRN and shows the 5% VAT already inside the total — prices here are VAT-inclusive, so no total changes. Empty = invoices titled Invoice with no VAT line.

No — they point in opposite directions. The statement is YOUR trading for a month, downloaded by you from Reports. The platform invoice is what you owe for the subscription — issued by ANUNZIO INTERNATIONAL FZC as a sequential UAE tax document with 5% VAT on top, paid by transfer, and sent to you by the operator rather than appearing in your dashboard.

The locked screen — deliberately a description, not an error: it names the feature, lists which plans include it with live monthly prices, and shows your plan. Everything else keeps working; orders, menu and WhatsApp are never affected by a locked feature. Support usually switches plans the same day.

No, by construction — the statement queries mirror the dashboard's, so both mean the same by 'revenue' (non-cancelled, at what was actually charged) and by 'a day' (your own timezone). The statement adds one figure the dashboard lacks: revenue from orders that actually reached the customer, on its own line.