Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Is there an Apple Wallet card too, or only Google?Both are built and share one design — colours and wording set once apply to both. Whether each is live depends on the platform operator; the Wallet page says so plainly at the top. Your design saves e AnsweredA customer wants their number removed from marketing but still wants to order.Tell support — the number is suppressed from marketing while orders keep working normally. Honouring this fast is also what keeps your WhatsApp reputation healthy. AnsweredCan I take dine-in orders without printed QRs, from a waiter's phone?The system's dine-in entry is the QR by design (it's what removes the waiter trip). A waiter CAN scan the table's code on the customer's behalf and hand the phone over. AnsweredHow do I add a new building to the delivery list?Settings → Condominiums & delivery fees: name, delivery fee, optional staff-only note (gate code), press Add, tick "Visible at checkout". For long lists there is a Bulk import — which only ever ADDS; AnsweredA customer deleted my wallet card. Will I keep sending to a dead card?Google usually tells us and we stop counting them — but it does not promise to. That is why the Channels page matters: for anything important, tick WhatsApp as well as the wallet, so the customer hear AnsweredWhat's the difference between the GPS pin and the building dropdown?The building fixes the fee and the address; the pin fine-tunes the exact spot for the rider. Customers share the pin optionally — most do, and riders love them. AnsweredHow long do delivery addresses stay on file?The structured address (building/unit) rides the order records; free-text pins and notes are purged on the retention schedule. The privacy policy carries the exact windows. AnsweredIs the platform only for restaurants in the UAE?It is built UAE-first (VAT handling, building-based delivery, prayer-time awareness for Ramadan) but nothing stops cafes elsewhere — pricing displays in your currency and your timezone drives your hou AnsweredHow exactly does the pay-as-you-go plan bill me?Per order, not per month: each day the platform counts your orders — including cancelled ones, stated up front — at your plan's per-order rate, and the balance grows until it reaches the charge thresh AnsweredCan another restaurant on the platform see my customer list?No. Every row is tagged to one restaurant and every query is fenced to it at the database layer — structural separation, re-verified repeatedly across the whole codebase, not a setting anyone could fo AnsweredDo I have to count stock for every item?No — tracking is opt-in per item and per option. An untracked item shows "—" and behaves exactly as always: available until you flip the pill yourself. Most restaurants track only the things that genu AnsweredWhy does my orders board only show one week?The range is capped at seven days so a busy board stays fast; ask for more and it trims and tells you in amber. Dates run in your restaurant's own timezone, and a "Today" link appears when you have dr AnsweredCan I reorder statuses, e.g. skip 'preparing'?Skipping is fine — go straight from confirmed to out-for-delivery; nothing requires every stage. The stages exist for kitchens that want them. AnsweredMy rider says the delivery link doesn't work any more — why?Links last twelve hours, work once, and die the moment the order is closed from your board. If someone already marked it delivered, the rider sees a plain "already marked delivered" screen. Genuinely AnsweredDo wallet cards work on iPhone?The Apple version is built and switches on when Apple finishes certifying the business account — Google Wallet is live today. iPhone customers still earn stamps regardless; the card is a window, not t AnsweredWhat does the trial's WhatsApp use — my number?A platform-provided line from our pool during trial, so you can test the full automation without linking your own number until you're sure. AnsweredHow fast can I realistically go live?Same day. Menu with prices, opening hours, delivery areas, scan the WhatsApp QR — restaurants who have their menu ready in a document usually finish in under an hour. AnsweredMy restaurant name is taken as an address — what now?The signup checker suggests variants (add your area, a word like 'kitchen'). The display NAME on the page itself can still be exactly your restaurant's name — only the web address needs to be unique. AnsweredI pressed 'Start preparing' by mistake — can I go back?Yes — the live stages move freely, backwards included, because a mis-tap at the counter must be reversible. What you cannot undo: a cancellation (final for everyone) and a delivery (only the owner can AnsweredSomeone left the riders group — do dispatches fail now?No, messages go to the GROUP, not to members — membership changes don't break sending. If the group itself is deleted, sends to it fail visibly in the Message centre. AnsweredCan I upgrade or downgrade plans mid-month?Yes — plan changes are handled with support today, prorated sensibly on the next invoice. Features follow the plan immediately. AnsweredDoes 'replace' mode in the import delete my sales history?No — history belongs to orders, not menu rows. Replace retires the old menu and installs the new one; past orders keep showing exactly what was sold at the time. AnsweredThe rider ticket has a link on it — what does tapping it do?It marks that one order delivered and sends the customer their delivered message, without anyone opening the admin panel. Single-use, short-lived, tied to that one order. If sending is paused, the rid AnsweredMy messages show a 'forwarded' label — why?They don't when sent through the platform link. If you see it, the message was manually forwarded by someone from a group — check where the customer actually got it from. AnsweredDoes the platform take a commission per order?No commission on your orders — subscription pricing only. Your delivery order for AED 300 costs you the same as one for AED 30. Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.