Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
- 18 topics
- Every question answered before it appears
A regular got three review requests in one afternoon. How many follow-ups can one customer get?One review request and one re-order nudge per number at a time, and at most two follow-ups per number in twenty four hours, however many orders they placed; a later order's follow-up is retired rather AnsweredMy billing page says Pending due a date on one invoice and credited on another. What do they mean?An invoice raised under a signed agreement reads Pending · due with its date until it is paid, and Overdue once that date has passed. A POS add-on invoice that a credit note cancelled reads credited, AnsweredDo online orders print by themselves on my Android POS, or only on the Windows app?Both. A POS that sells and can reach a printer looks for new tickets every few seconds, and so does the GetMenu Print app on a Windows PC, so the moment an online or delivery app order reaches the kit AnsweredIs there a monthly list of every invoice with the full amounts for my accountant?Yes. Reports → Monthly statements has, beside each month's statement, an Invoice summary as PDF and XLSX: every order with its amount in full, how it was paid, payment changes, house accounts, the top AnsweredMy counter runs on a Windows PC with a USB printer. Can the POS print on it?Yes. Under Settings → The POS add a device of the kind A Windows PC that only prints, pair it with the six letter code in the GetMenu Print app on that PC, and under Settings → Printing & receipts add AnsweredWhy does every slip end with GetMenu Ordering System and then cut?Every receipt and every kitchen slip ends with the line GetMenu Ordering System (www.getmenu.ae), then feeds past the cutter and makes a full cut, so each one tears off clean instead of two slips comi AnsweredCan the POS ask the customer for a tip?Yes. Under Settings → The POS, Tips, tick Ask for a tip when taking payment and set up to three percentages and up to three fixed amounts. The Charge screen then shows No tip, your choices and Other, AnsweredCan the re-order nudge say something different each time, in my own words?Yes. Under Settings → Automations, Re-order nudge, the box Your own wordings takes one message per line, with {restaurant} for your name, {link} for your ordering page on every line, and {code} for th AnsweredI own three kitchens. Can one login open all of them without three passwords?Yes, through the hub. Ask us to group your branches and name one owner login as the group's hub. On the branches screen the hub sees Open as owner on every kitchen in the group: it opens that kitchen' AnsweredDoes my Talabat total count in the day's sales, and how does the POS know it?You type it. Name your delivery apps under Settings → The POS, Totals typed at closing, up to twelve, and the closing screen asks for each app's own total for the day. That figure is added to the day' AnsweredA customer abroad ordered and my SIM sent an international text. Can I stop texts to other countries?Yes. Under Settings → Text messages, Texts to other countries, choose Only numbers in your own country and a text to a number that does not start with your restaurant's calling code is never handed to AnsweredCan I charge delivery by how far the customer is instead of by building?Yes. Under Settings → Delivery by distance choose By distance from my kitchen, set your kitchen's location, and add up to twelve bands of Up to (km) with a fee, an estimated delivery time in minutes a AnsweredCan my logo and my opening hours print on the receipt?Yes. Under Settings → Printing & receipts, What the receipt says, tick Print your logo at the top, which prints it in black and white, centred, at most two thirds of the roll wide, and Print your open AnsweredA customer paid the rider by card but the order says cash. Can I change how an order was paid?Yes, from the All tab of the orders board with an owner login. Each order has a payment method select: an online or QR order moves between cash and the card machine, a POS sale paid in one go moves be AnsweredDo I get a full report of the day by email, and can I get it before closing?Yes. One PDF for the operating day, by your opening hours and your shifts, counting the POS, the online orders and the QR table orders together, with the delivery apps in the header's total, the shift AnsweredCan the day's figures come to my WhatsApp when the shift closes, in my own words?Yes. Under Settings → The POS, WhatsApp summary after closing, tick Send the summary after closing and list up to five numbers. After every shift is closed, or closed automatically, the day so far goe AnsweredI uploaded a logo but nothing told me it worked — did it?Look at the Current logo card on Settings → Branding & logo: it shows the picture that is live with its file name, size and the day it was uploaded, marked In use. Before you upload, the file you chos AnsweredWhat is the Void or change button on the selling screen for?It opens every order of today and yesterday, counter sales, tables, QR tables and online orders, with a Today and a Yesterday count. Open one and there are three doors: Payment changes how it was paid AnsweredA guest ordered from the table QR while my waiter had the table open. Why did it show two orders?It no longer does. A guest's QR order on a table the POS has open becomes the table's bill: the dishes the waiter already typed move onto the guest's order, so the guest's order page and WhatsApp stay AnsweredA customer came back saying they were overcharged yesterday and only remembers the amount. How do I find the sale?Open Find a sale on the POS. It searches by the receipt number, by the amount, or by the last four digits of a phone number if one was added to the sale. The sale shows every line, how it was paid and AnsweredA lot of my regulars pay with a payment app on their phone. Can I add that as a way to pay on the POS?Yes. Open Settings → The POS and go to How people pay. Fill What is it called with the name your staff should see on the button, then decide the two ticks: Opens the cash drawer, and Counts as cash in AnsweredEvery cafe near me uses an iPad point of sale. Can I run yours on the iPad I already own?Yes. GetMenu POS is in the App Store, so the iPad you already own can be a POS that sells or a screen in the kitchen, and an iPhone can be a waiter's phone. Install the app, add the device under Setti AnsweredCan customers choose the crust, the size and the toppings when they order pizza online?Yes, through option groups on the dish. Under Menu, add a Size group marked Must pick, a Crust group marked Must pick, and a Toppings group with a Max picks number and a price on each topping. On the AnsweredA regular wants to pay 500 up front and eat through it over the month. Should I use a gift card, store credit or a house account?Store credit, if they will only spend it at the counter. Open Marketing → Store credit, type their phone number and 500 in Add credit, write why, and it sits against their name; the cashier picks Stor AnsweredHow does online ordering for restaurants actually work here, from the moment a customer opens my link?They open your address, see your menu, and add dishes to a cart, answering any choices a dish asks for. At checkout they drop a map pin, pick their building from your list, type the unit number and th Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.