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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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A customer came back saying they were overcharged yesterday and only remembers the amount. How do I find the sale?Open Find a sale on the POS. It searches by the receipt number, by the amount, or by the last four digits of a phone number if one was added to the sale. The sale shows every line, how it was paid and AnsweredA lot of my regulars pay with a payment app on their phone. Can I add that as a way to pay on the POS?Yes. Open Settings → The POS and go to How people pay. Fill What is it called with the name your staff should see on the button, then decide the two ticks: Opens the cash drawer, and Counts as cash in AnsweredEvery cafe near me uses an iPad point of sale. Can I run yours on the iPad I already own?Not the counter app today. The app you can download is Android, so a POS that sells, a kitchen screen or a waiter's phone needs an Android device. Your iPad is still useful: the whole dashboard and yo AnsweredCan customers choose the crust, the size and the toppings when they order pizza online?Yes, through option groups on the dish. Under Menu, add a Size group marked Must pick, a Crust group marked Must pick, and a Toppings group with a Max picks number and a price on each topping. On the AnsweredA regular wants to pay 500 up front and eat through it over the month. Should I use a gift card, store credit or a house account?Store credit, if they will only spend it at the counter. Open Marketing → Store credit, type their phone number and 500 in Add credit, write why, and it sits against their name; the cashier picks Stor AnsweredHow does online ordering for restaurants actually work here, from the moment a customer opens my link?They open your address, see your menu, and add dishes to a cart, answering any choices a dish asks for. At checkout they drop a map pin, pick their building from your list, type the unit number and th AnsweredMy manager tried to switch off a cashier who left and the page refused. Why?Because adding somebody, changing a PIN and switching somebody off are owner-level. Each of them hands out or takes away the right to take money, so a manager signed in to the dashboard is refused pol AnsweredI searched for a free POS system for my restaurant. Is any part of yours free?The plan comes with a free 15 day trial and no card is needed, and that covers the ordering page, the menu, stock, tables and the reports. The POS add-on is not free: it is one yearly price for the wh AnsweredWe are a food court stall with no tables at all. Is the kitchen screen still worth pairing?Yes. The kitchen display screen shows counter sales, orders from your ordering page and delivery app orders as tickets, with no tables involved. The cook taps each dish as it is plated and presses Rea AnsweredCan I see who is one stamp away from a reward and give them a push?Yes, through a campaign. Under Marketing → Campaigns the audience list includes Close to a loyalty reward, shown whenever your loyalty programme is on. Write a short message, pick that audience, and i AnsweredCan I run the POS on an ordinary Android phone rather than a tablet?Yes. The same app runs on a phone, and it is the same restaurant management app whatever the screen size. A phone is the natural choice for a waiter, which is why one of the three device kinds is A wa AnsweredCan I give my head chef manager rights on the POS without giving him a dashboard login?Yes. The two lists are separate. On Settings → The POS, under People at the POS, add him with What they may do set to Sell, and approve discounts. He can then approve a refund, cancel a printed sale o AnsweredThe tablet's battery died in the middle of a sale. Did we lose it?It depends where you were. A basket that was still being typed is gone, because nothing is stored until the sale is charged. A sale that had been charged is safe even if the device died a second later AnsweredCan the reward be a free drink from a short list, or does it have to be one dish?One dish. When you choose a free item as the reward on Marketing → Loyalty & stamps, you pick a single item from your menu and that is what the reward gives. If you want the customer to choose, use a AnsweredWe are donating twenty gift cards to a school raffle. Can I make them all at once?One at a time, and it is about ten seconds each. On Marketing → Gift cards fill Amount in the Sell a gift card panel, add a Note such as school raffle so you can find them later, and press Issue the c AnsweredDoes your restaurant staff management software work out wages from the hours?No, and that is a choice. Reports → Hours worked shows hours only: every stretch with the clock in, the clock out, the break taken off and the worked total, and a total per person. There are no rates AnsweredThe margin on my biryani is shown in amber. Do I have to raise the price?No. Amber means the margin is under fifty per cent, and it is a nudge to look rather than a rule. Some dishes are meant to be cheap and bring people in. Before touching the price, check the recipe on AnsweredMy business partner wants owner access as well. Can there be two owners?Not today. There is one owner account, the one that signed up, and it can never be removed. Everyone else you add under Settings → Team is a manager, up to five of them, each with their own email and AnsweredWill I get a WhatsApp when an ingredient goes below its par level, like I do for a dish?Not today. The WhatsApp warning belongs to dish counts: set an alert level on Menu → Inventory and your managers group is told once when the count drops past it. Ingredients work differently. A par le AnsweredAn app order shows a delivery fee and a discount. Do those go into my totals?The total we record is the total the app told us, to the fils, and we never change the numbers an app sends. In the manual door you type the delivery fee and the discount yourself so the order matches AnsweredIs there a touch screen ordering system for customers standing at my counter?Not a kiosk, no. What you have instead is the customer's own phone: a QR card from Settings → Tables & QR ordering opens your menu with the table already known, and the receipt can carry a code to you AnsweredWhat is actually in the print pack?A ZIP file. For every table accepting scans you get an A4 page in one PDF, plus a vector SVG and a 1200 pixel PNG. Give the SVG to a print shop; print the PDF yourself for tent cards. Tables you have AnsweredDo I need a printer at all?No. With no printer the receipt is shown on the screen for the customer to read, and you can send it to their WhatsApp if they want to keep it. Plenty of small cafes run exactly like that. Add a print AnsweredMy app is not on your list. Can I still get its orders on my board?Yes, by hand. Use The manual door on the Delivery apps page: pick the app, type its order code, the customer, the lines with prices, the delivery fee and any discount, and press Send to the kitchen. I AnsweredCan I print tonight's book for the host stand?Yes. Press Download CSV on Orders → Reservations & waitlist. You get today and tomorrow by default, the bookings with times, names, numbers, party sizes, tables and notes, and the people waiting under Answered
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