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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Can I see who is one stamp away from a reward and give them a push?Yes, through a campaign. Under Marketing → Campaigns the audience list includes Close to a loyalty reward, shown whenever your loyalty programme is on. Write a short message, pick that audience, and i AnsweredCan the reward be a free drink from a short list, or does it have to be one dish?One dish. When you choose a free item as the reward on Marketing → Loyalty & stamps, you pick a single item from your menu and that is what the reward gives. If you want the customer to choose, use a AnsweredWhat is the monthly savings statement I saw on the loyalty page?A short message once a month telling a customer how much they saved with you, from coupons, rewards and tier discounts added up. It only goes out past a floor you set, so nobody gets a message about s AnsweredCan I give a customer a gift card automatically when they reach a milestone?Yes. On Marketing, Gift cards, use the panel called Cards people earn. Pick what they have to do, how many, and what the card is worth, then save the rule. A hundred days of ordering earns a fifty car AnsweredHow much do I owe on gift cards right now?The Outstanding figure at the top of the Gift cards page. It adds up what is still sitting on live cards, which is money you have already taken and still owe. Live cards counts how many are still wort AnsweredWhat is the simplest restaurant rewards program to run?One stamp per completed order, five stamps for a free drink. It is the easiest to explain at the counter and the easiest for a customer to believe in. Clever schemes with points and levels look better AnsweredWhat is a sensible first earned gift card rule to write?Something a regular can reach in a few months, worth a real meal. Days they have ordered on set to fifty, with a card worth twenty five, is a good shape for a cafeteria. Write one, leave it a month, t AnsweredWhat is the difference between stamps and customer tiers?Stamps are a card that fills up, pays out once, then starts again. Tiers are a level a customer reaches and keeps, which can give a percentage off every order from then on. Stamps reward the next visi AnsweredCan I give people extra stamps for adding my card?Yes. On the Loyalty and stamps page there is a setting that grants bonus stamps when somebody adds your card, one to ten of them. It is granted once per customer ever, so deleting the card and adding AnsweredCan I make only certain dishes earn a stamp?Yes. Choose per qualifying item on the Loyalty and stamps page and tick the dishes. Only those earn. It is a good way to push the items you actually make money on, or to stop a cheap add on from filli AnsweredWhen does an earned gift card actually reach the customer?When an order finishes. Rules are checked at the moment an order completes, so a customer crosses the line on their next completed order rather than at midnight. Cancelled orders never count. The anni AnsweredWho on my team can set up a house account?Owners and managers only, all the way through: setting one up, recording a payment and closing it. Gift cards are more open. Anybody who can reach the screen can issue a card, top one up and add store AnsweredWhy is my loyalty programme greyed out and refusing to switch on?Because the settings as saved would collect stamps that could never turn into anything. Read the line next to the tick box. It names the exact reason: a free item reward with no item picked, a percent AnsweredIs there a most I can put on one gift card?Fifty thousand in your own currency, and the amount has to be above zero. The Amount box refuses anything outside that and tells you why. In practice cards between fifty and five hundred are what peop AnsweredWhat does the tier up message say, and can I change it?It is yours to write on Marketing → Loyalty & stamps under Customer tiers. The words {name}, {restaurant} and {tier} are filled in for you, and what the tier gives is added to the end automatically, s AnsweredA customer has lost their gift card. What can I do?If you know which card it was, open it on the Gift cards page and press Cancel this card. Whatever was left is written off and the movements still show the whole story. Then issue a fresh card for the AnsweredCan a customer spend store credit on my ordering page?Not yet. Store credit is spent at the counter, where your cashier picks Store credit on the Charge screen and types the customer's phone number. On your ordering page the balance a customer can use is AnsweredCan you give me a loyalty program example for a pizza place that is simple to run?One stamp per completed order, eight stamps for a reward, and the reward a free garlic bread. On Marketing → Loyalty & stamps choose per completed order, set Stamps for a reward to 8, pick the garlic AnsweredWhat can an earned gift card rule count?Five things. Orders completed, days they have ordered on, total spent, loyalty cards completed, and years since their first order. Days means different days, so three orders in one afternoon counts as AnsweredHow many customer tiers can I have?Three, in a ladder you name yourself. Set how many completed orders each one needs, and each threshold has to be higher than the one above it. Each tier gives one of three things: status only, a coupo AnsweredWhat is install rate on the loyalty reports?The share of customers with a delivered order who have added your card to their phone. The Reports tab on the loyalty card screen under Marketing shows it beside the number of active cards, the phone AnsweredCan I put more money on a card somebody already has?Yes. Click the code in the All cards list and use Top up. Type the amount and press Add. A cancelled card cannot be topped up. It is a tidy way to handle a regular who keeps coming back for another hu AnsweredHow does a customer get my card onto their phone?They are offered a link after they order, and one tap puts the card on the phone. There is also one automatic message telling a new customer the card exists, sent a few hours after their first order, AnsweredDo I have to print restaurant loyalty cards, or is it all on the phone?Nothing is printed. The customer's loyalty card lives on their phone, and stamps are counted against their phone number, so there is no card to lose and no stamp to forge. The card shows the live stam AnsweredCan I change how the card on the phone looks?Yes, on the Card design tab in Marketing. Pick a ready made look or set the card and text colours yourself. Anything too faint to read is refused, because a card nobody can read is worse than no card. Answered
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