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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Is there an Apple Wallet card too, or only Google?Both are built and share one design — colours and wording set once apply to both. Whether each is live depends on the platform operator; the Wallet page says so plainly at the top. Your design saves e AnsweredA customer deleted my wallet card. Will I keep sending to a dead card?Google usually tells us and we stop counting them — but it does not promise to. That is why the Channels page matters: for anything important, tick WhatsApp as well as the wallet, so the customer hear AnsweredDo wallet cards work on iPhone?The Apple version is built and switches on when Apple finishes certifying the business account — Google Wallet is live today. iPhone customers still earn stamps regardless; the card is a window, not t AnsweredWhat earning rule works best for a karak cafeteria?Per-order with a low goal (buy 5, get one free) — high-frequency, low-ticket shops reward visits. Per-AED suits higher-ticket menus where basket size varies a lot. AnsweredCan I run loyalty WITHOUT the wallet card?Yes — stamps and rewards run entirely on order flow; the card is optional polish. But the card is the retention magic: a customer who carries your logo in their wallet remembers you exist. AnsweredCan a customer redeem a reward twice, or pass the code to a friend?A reward code is single-use — first redemption consumes it, whoever types it. If you would rather it could not travel at all, choose auto-apply as the redemption mode: the reward is tied to the earnin AnsweredI turned my loyalty programme off. Did I just delete everyone's stamps?No — stamps and earned rewards are preserved; switching off only stops new accrual and the invitation to new customers. Turn it back on and the same cards carry on. AnsweredCan I give a customer bonus stamps manually?Not from the panel today — accruals are automatic to keep the ledger honest. A single-use coupon is the clean 'thank you' instrument instead. AnsweredCan a customer have cards at two of my branches?Each restaurant page runs its own programme, so yes — cards are per restaurant. Cross-branch shared cards are deliberately not a thing (each branch's economics stay clean). AnsweredDoes the loyalty discount stack with a coupon?No stacking, ever: the customer gets the better of the two, and a losing coupon's use is refunded. Predictable for you, fair for them. AnsweredCan the card push a message when the customer is NEAR my restaurant?On Apple passes, up to a handful of geo-locations per plan tier can surface the card on the lock screen nearby. Google retired that mechanism platform-wide — not us. AnsweredA customer says their card still shows the old number — is it broken?Almost certainly not. Cards update in the background, usually within minutes of the stamp landing — and a stamp lands only when the order is COMPLETE (you marked it delivered, or the completion timer AnsweredDoes my wallet card put customers' phone numbers in Google's hands?No — the pass carries no name, number or address, and its update mechanism is built so wallet infrastructure never learns your customer list. Structural, not a setting. AnsweredWhat's a realistic redemption rate to expect?Healthy programmes see 20–40% of earned rewards redeemed. Much lower usually means the goal is too far or the reward too weak — tune one, not both at once. AnsweredShould rewards expire?A gentle expiry (30–60 days) nudges redemption and caps liability. The wallet card shows the countdown, which itself drives a visit. AnsweredCan I reset a programme and start over?Support can retire a programme cleanly. Do it rarely and loudly — customers remember confiscated stamps far longer than they remember discounts. AnsweredMy Gold member typed a coupon. Did they get both discounts?Never both — whichever is worth more, and if the tier wins, the typed coupon is handed back unused rather than burnt. Exactly equal? The coupon applies. A stamp-card reward is separate and can still a AnsweredHow many notifications can I really put on someone's phone in a day?Android allows three per card per day and enforces it silently — a fourth arrives on the card without lighting the lock screen. The platform counts them: broadcasts may use two, and the third is reser AnsweredCan I show the customer's tier on their card?Tier status and its perk are visible in the loyalty surfaces the customer sees; the automatic discount itemises at checkout, which is where it matters most. AnsweredWhat happens to stamps when a customer changes phone number?Stamps follow the WhatsApp number. If a regular changes numbers, ask support to merge — it is a support action so the ledger keeps its integrity. AnsweredHow does the referral credit show up?As referral credit on the card and a minted single-use reward when the friend's first order delivers. The settlement is exactly-once — a cancelled first order pays nobody. AnsweredA customer deleted their wallet card by accident — are stamps lost?No — the card is a view. Re-add from the save link (post-checkout or from loyalty messages) and the same stamps are right there. AnsweredWhat does 'auto-apply' look like at checkout for the customer?Their reward simply appears as a discount line on the next qualifying order — no code, no typing. The good news is also announced on their card and messages. AnsweredSomeone reached 12 stamps on a 10-stamp card. What happens to the extra two?They carry over — the reward subtracts the goal rather than emptying the card, so 12 becomes 2 on a fresh card. Nobody loses stamps for ordering enthusiastically. AnsweredWhy does the wallet card update a few minutes late sometimes?Updates queue and drain on a short cycle rather than blocking your orders. A stamp earned at rush hour appears on the card within minutes — the ledger was right instantly. Answered
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