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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 995 questions answered
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My manager tried to switch off a cashier who left and the page refused. Why?Because adding somebody, changing a PIN and switching somebody off are owner-level. Each of them hands out or takes away the right to take money, so a manager signed in to the dashboard is refused pol AnsweredCan I give my head chef manager rights on the POS without giving him a dashboard login?Yes. The two lists are separate. On Settings → The POS, under People at the POS, add him with What they may do set to Sell, and approve discounts. He can then approve a refund, cancel a printed sale o AnsweredDoes your restaurant staff management software work out wages from the hours?No, and that is a choice. Reports → Hours worked shows hours only: every stretch with the clock in, the clock out, the break taken off and the worked total, and a total per person. There are no rates AnsweredOur staff take an hour's break. Do they clock out and back in again?Either works, but the tidy way is to stay clocked in and put the break on the stretch. A break here is a number of minutes taken off the worked total, not a second clocking. A manager opens the row on AnsweredOne part-timer works at both my branches. Do I add her twice?Yes. Each branch is its own restaurant here, with its own list under Settings → The POS → People at the POS, so add her at each branch with a PIN. The PIN can be the same four numbers at both if that AnsweredCan my staff see each other's hours on the POS?No. The device only tells a person whether they have just clocked in or out. The hours themselves are on the dashboard, under Reports → Hours worked, which anybody with a dashboard login for your rest AnsweredDo staff have to open a shift before they can clock in?No. Clocking is on the sign-in screen, before anything else. Tap the clocking button first, then your name, then your four numbers, and the screen says you are clocked in. A shift is a separate thing: AnsweredA waiter clocked in at nine but only started at ten. Can I fix it, and will it look like I hid something?You can fix it, and it will not look hidden. Open Reports → Hours worked, find the row and press Correct. Change In to ten, write a Note saying why, and press Save the correction. The row is permanent AnsweredMy kitchen staff never touch the POS. Do I still have to add them?Only if you want their hours. The kitchen screen never asks anybody to sign in, so a cook who only reads tickets needs no PIN. If you want cooks on Reports → Hours worked, add them under Settings → Th Answered
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