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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 995 questions answered
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My business partner wants owner access as well. Can there be two owners?Not today. There is one owner account, the one that signed up, and it can never be removed. Everyone else you add under Settings → Team is a manager, up to five of them, each with their own email and AnsweredCan I pay for the POS by bank transfer instead of a card?Talk to us before the year is up. The button on your own billing screen charges the card you have saved, but a year can be recorded as paid another way from our side, and the tax invoice is issued eit AnsweredCan I pause my subscription for the summer and come back in September?There is no pause button, but the effect is close. Cancel from Settings → Plan & billing and your page pauses at the end of the period you have paid for. Customers then see a polite temporarily unavai AnsweredWill I get a proper tax invoice for the POS year?Yes. Buying or renewing the POS produces a numbered tax invoice on the same company letterhead as your plan invoices, with the tax number and the VAT line, and it appears on your Plan and billing scre AnsweredCan my manager see what I pay you?No. Plan and billing is owner only, so plan prices, invoices and the card on file are not visible to a manager login. They see the same orders, menu and reports you do all day. If you want somebody el AnsweredDoes adding the POS change my monthly plan price?No. The plan price stays exactly what it was. The POS is a separate yearly amount with its own tax invoice and its own renewal date, which is also why a problem with one never quietly changes the othe AnsweredMy auditor wants every invoice you have sent me for the year. Do I download them one by one?Yes, one PDF each. Open Settings → Plan & billing, owner only. Every tax invoice issued to you is listed with its number, the period it covers, the amount excluding VAT, the VAT and the total, and eac AnsweredCan I buy the POS without choosing a plan first?No. The POS goes on top of a plan, so if you have not chosen one the Plan and billing screen says so and asks you to pick one first. Your plan price does not change when you add the POS. The two are b AnsweredWhich plan do I need before guests can book a table?Growth or above, and at least one table switched on under Settings, Tables and QR ordering. Both have to be true. If the plan is right but there are no tables, your page will not show the Book a table AnsweredMy trial ends next week. Do I have to decide about the POS at the same time?No. They are two decisions and two dates. Pick a plan so your page keeps taking orders, and add the counter whenever you are ready, next week or next year. The POS year starts on the day you buy it, n AnsweredWhat happens to the POS year I already paid for if my plan lapses?It is honoured to the day it was paid until. The counter keeps selling and your sales keep queueing and arriving. What you lose meanwhile is the web side, so you cannot change the menu, read reports o AnsweredDoes the POS have a different renewal date from my plan?Yes. The plan renews on its own cycle and the POS renews a year from the day you bought it. Both dates are on the Plan and billing screen. If you renew the POS early, the new year is added to the end AnsweredIs there a joining fee or a setup charge?No. There is the plan and, if you want the counter, the yearly POS add-on. Nothing is charged for setting the restaurant up, for adding people, for a kitchen screen or for support. What you see on the AnsweredWhich plan do I need for loyalty and stamps?The stamps programme and its rewards are on Pro. The card your customers keep on their phone starts one step earlier, on Growth, so a Growth restaurant can have the card without running a full stamps AnsweredCan I look at the POS screens while I am still on the free trial?Yes. Every POS screen in your dashboard is open during the fifteen day trial, so you can add devices, people, printers, stations, gift cards and house accounts and see exactly what you would be buying AnsweredIs the POS price the same outside the UAE?The price itself is one platform price, but two things change. It is charged in your own billing currency rather than converted behind your back, and VAT follows your country: five per cent inside the AnsweredCan my accountant have a proper tax invoice rather than a receipt?That is the only thing we issue. Every charge produces a numbered tax invoice on company letterhead with the tax number, the period, the amount before tax, the tax line and the total, downloadable as AnsweredWhat happens to my saved card details?They never reach us. Card details are typed on our payment provider's own page and we only ever hold a reference to the card, which is why the Update card button opens a page that is not ours. It also AnsweredWhat is included in the Starter plan?The everyday running of the restaurant: your ordering page and its designs, the menu with options and photos, stock counts, the orders board, riders and dispatch, buildings and delivery fees, your das AnsweredCan my manager see the billing screen?No. Plan & billing is owner-only, and a manager who opens it gets a plain notice rather than a blank page or an error. Two other things refuse managers by name: cancelling an order that has already be AnsweredMy trial ran out and I subscribed a few days later. Did I lose anything?No, as long as it was inside the week after. Everything is kept during that window and comes back on untouched. Loyalty cards customers are already holding keep their stamps throughout as well. AnsweredI only want the counter, not the ordering page. Is there a plan for that?Not today. The POS is an add-on to a plan rather than a product on its own, and the plan is what holds your menu, your prices, your stock and your reports. In practice the page costs you nothing to le AnsweredIs there a cheaper price if I pay for a whole year?Yes, on most plans. Settings → Plan & billing has three tabs — Monthly, Annual and Pay-as-you-go — and the Annual tab shows the same plans priced for a year with what each one saves against paying mon AnsweredCan I start on pay-as-you-go and move to a monthly plan later, or the other way?Either direction, from Settings → Plan & billing. The screen quotes what you will pay or be credited before anything happens, and you choose whether it takes effect immediately or at your next renewal AnsweredI am not in the UAE. Do I still pay UAE VAT on my subscription?No. Restaurants billed outside the UAE are invoiced at zero VAT, and the rate is written onto each document when it is issued rather than worked out fresh each time it is opened — so a document alread Answered
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