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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
How exactly does the pay-as-you-go plan bill me?Per order, not per month: each day the platform counts your orders — including cancelled ones, stated up front — at your plan's per-order rate, and the balance grows until it reaches the charge thresh AnsweredWhat does the trial's WhatsApp use — my number?A platform-provided line from our pool during trial, so you can test the full automation without linking your own number until you're sure. AnsweredCan I upgrade or downgrade plans mid-month?Yes — plan changes are handled with support today, prorated sensibly on the next invoice. Features follow the plan immediately. AnsweredDoes the platform take a commission per order?No commission on your orders — subscription pricing only. Your delivery order for AED 300 costs you the same as one for AED 30. AnsweredDo I need a TRN to use the system?No. Without one, invoices are titled Invoice with no VAT line. Add it under Settings → Ordering and they become Tax Invoice, print the number, and show the 5% VAT already inside each total — prices ar AnsweredWhy is a tab greyed out with a padlock?That feature is not in your plan. Tapping it opens a page naming the feature, the plans that include it with live prices, and your current plan. Nothing else is affected — orders, menu and WhatsApp ke AnsweredCan support make changes for me if I ask on WhatsApp?Yes — with verification, and every operator action lands in your audit log with a visible record. 'Fix it for me' is a real service, not a risk hole. AnsweredCan I change my email address?Yes — through support with verification (email is your login identity, so it's handled carefully rather than self-serve). AnsweredWhat exactly locks when my plan doesn't include a feature?The feature's pages show a lock and its actions refuse politely — nothing breaks, and your data behind the lock is preserved for when you upgrade. AnsweredMy accountant wants the figures in Excel, not PDF.Every month on Reports → Monthly statements has both buttons, built from identical figures. The XLSX is for pasting into your own books — real numbers in the cells, so your formulas work. AnsweredTwo-factor authentication — is it available?Login is protected by captcha and throttles today; the auth provider supports stronger factors and they're on the roadmap. Use a strong unique password — the reset flow is solid. AnsweredWhat happens to my subdomain if I cancel?It stops serving your page after the paid period and the name eventually frees up. Rejoining soon after usually recovers it — ask support before it's gone if the name matters to you. AnsweredWhat happens if I hit 1,000 orders before day 15?The banner starts warning at 900 by switching from days to orders remaining. Two weeks of trading rarely reaches it — if you are heading there, that is a good problem and a reason to talk to support e AnsweredWhy doesn't this month's statement match what I downloaded yesterday?The current month is still trading — its row says "This month so far" for that reason. Download again after month end for the settled figure; past months never move. AnsweredWhat happens on day 15 exactly?Your page pauses — customers see a courteous unavailable screen — and staff sign-ins land on a card naming the date everything is safe until, seven days later. Subscribe inside that window and you res AnsweredCan I give my manager their own login instead of sharing mine?Yes, and please do — Settings → Team (owner only): enter their name and email, and you get a one-time password shown exactly once, which you hand over yourself; they change it after first sign-in. Up AnsweredMy manager can't reconnect WhatsApp — is that a bug?No — creating or re-linking the connection, changing the orders number and editing group IDs are owner-only, refused with a clear message. Managers still refresh status, read history and handle held m AnsweredAre there discounts for annual payment?Talk to support — annual arrangements are made case by case today, and early honest feedback is worth more to us than list prices. AnsweredCan I dismiss the trial banner? It's in the way.Only while it is neutral (the first week or so), and only for that browser session. From 7 days out it turns amber, from 2 days red, and cannot be dismissed. Near 1,000 trial orders it switches to cou AnsweredI sold the restaurant — can I transfer the account?Yes, with owner verification on both sides through support: new owner email, handover of the WhatsApp link, and the audit log records the change. AnsweredCan I get invoices addressed to my holding company?Send support the exact legal name and TRN to appear — invoices are proper FZC tax documents and the details print as registered. AnsweredWhy was I signed out everywhere after resetting my password?By design: a password reset revokes every session (including any device you forgot in the kitchen). Sign in fresh with the new password. AnsweredCan a manager see revenue numbers?Managers see the operational panel including the dashboard. If you want finance-hidden roles, tell support — role granularity beyond owner/manager is being shaped by real requests like yours. AnsweredIs there an agency/multi-restaurant dashboard?Not yet — each restaurant is its own panel. Multi-location owners run per-branch pages; a consolidated view is a known ask. AnsweredHow quickly does a suspension lift after payment?As soon as the operator confirms — typically the same day. Your page returns exactly as it was; suspension pauses, never erases. Answered
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