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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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An app order shows a delivery fee and a discount. Do those go into my totals?The total we record is the total the app told us, to the fils, and we never change the numbers an app sends. In the manual door you type the delivery fee and the discount yourself so the order matches AnsweredThe card shows an address to paste into the app's portal. What is it for?It tells the app where to send your orders. After you press Connect on Settings → Delivery apps, the card shows that address, and you copy it into the field in the app's own portal that asks where ord AnsweredWe only take app orders and never our own. Is this still useful as restaurant delivery software?Yes, and it costs nothing extra on top of your plan. All your app orders arrive on one orders board and one kitchen screen, with Accept and Refuse in one place, and the day's real total in your report AnsweredThe app says my store is online but I have pressed Pause here. Which one is right?Both, and that is the catch. Pause on the app card stops orders reaching your kitchen: we refuse everything the app sends until you press it again. It does not close your store inside the app, so the AnsweredCan I change my Talabat menu or prices from Get Menu?No. Your menu and your prices inside a delivery app stay in that app's own portal, where you set them today. What we send the apps is availability: when you switch a dish off on the Menu page, or the AnsweredHow does the kitchen know a ticket came from an app and not from our own page?On the orders board the line names the app and says the money was paid to the app. On the kitchen screen an app order that is still waiting for an answer shows Accept the order and Refuse instead of t AnsweredOur Deliveroo orders never get a ready signal from us. Is something broken?No. Deliveroo publishes no ready signal at all, because it times its riders from its own model, so nothing is sent and nothing is wrong. Talabat, foodpanda, Careem, Keeta and GrabFood do take one, and AnsweredA customer orders on Talabat and also on my own page. Are they one customer in my list?No. An app order does not create a customer, because the apps hand over a masked number rather than the person's real one. Orders on your own page create and update the customer, earn stamps and can b AnsweredDo I need the POS add-on before I can connect Talabat?No. Connecting the apps and answering their orders works from the dashboard on any plan. The kitchen screen is part of the POS add-on, so if you want your cooks to press Accept and Refuse on the wall AnsweredWho on my team is allowed to connect, pause or disconnect a delivery app?The owner or a manager. Every connect, pause, disconnect, hand typed order and dish match is recorded with who did it and when. That matters on a screen that decides whether orders can reach your kitc AnsweredI set Minutes to prepare to 45 but the app shows 30. Why?Some apps clamp the prepare time to their own limits, and that is their choice rather than a fault. We send the number you set, anywhere from 1 to 180 minutes, and the app decides what it will accept. AnsweredWhat reasons can I give when I refuse an app order, and does the customer see them?Four: kitchen too busy, something has run out, closing early, or other. We pass the reason to the app in its own wording, and the order is cancelled on your board at the same moment. What the app show AnsweredWhat does 'Accept orders on arrival' do on the app card, and should I tick it?Ticked, we say yes to the app the moment an order lands and tell it your Minutes to prepare, so nobody has to watch a tablet. Unticked, every order waits for somebody to tap Accept on the Delivery app AnsweredI am in Dubai. Why is there a GrabFood card on my Delivery apps page?Because the page shows every app we connect to, and GrabFood works in South East Asia only: Singapore, Malaysia, Thailand, Vietnam, the Philippines, Indonesia, Cambodia and Myanmar. In the Gulf the ca AnsweredIf I disconnect Deliveroo for a month, what do I lose?The connection itself. Disconnect on the app card stops us recognising that store, and any order it sends is turned away. Connecting again means filling the form in again with your ids and keys. If yo AnsweredWhere can I see every order the apps have sent me today in one place?Two places. Orders from the apps on Settings → Delivery apps lists the last forty with their state, which app they came from and what happened. The orders board shows them among your own orders, and t AnsweredHow many delivery apps can I have connected at the same time?All of them. The Delivery apps page shows one card per app, so one store id per app, and each keeps its own switches, its own Minutes to prepare and its own status. A busy kitchen usually runs three o AnsweredDoes the app get told when its rider has picked up the order?For some apps, yes. Once an order is marked ready, a Picked up button appears beside it on the Delivery apps page. For Talabat, foodpanda and Keeta pressing it is sent to the app. Deliveroo, Careem an AnsweredHow do I pick the app orders out of my orders export?By the Notes column. In the orders CSV from the orders board, an app order carries the app's name and the app's own order code in Notes, so a filter on that column finds them. On the board itself the AnsweredWhat is the 'Sandbox / staging' tick for on the delivery app card?For trying the connection before real customers can order. Some apps give you a test account with its own keys, and ticking Sandbox tells us to talk to that test side rather than the live one. 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