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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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A regular wants to pay 500 up front and eat through it over the month. Should I use a gift card, store credit or a house account?Store credit, if they will only spend it at the counter. Open Marketing → Store credit, type their phone number and 500 in Add credit, write why, and it sits against their name; the cashier picks Stor AnsweredWe are donating twenty gift cards to a school raffle. Can I make them all at once?One at a time, and it is about ten seconds each. On Marketing → Gift cards fill Amount in the Sell a gift card panel, add a Note such as school raffle so you can find them later, and press Issue the c AnsweredThree different people from the same company come in and charge lunch to the account. Is that allowed?Yes. A house account belongs to the company, not to one person, and any of them can charge to it as long as your cashier picks the account on the Charge screen. Every sale lands on the account's state AnsweredCan I sell gift cards in fixed amounts, 50, 100 and 200, on my ordering page?Yes. Make three menu items. Open Menu, use the Add item panel, name the first Gift card 50, set the Price to 50, put it in a category such as Gifts, and tick This is a gift card. Leave Card value blan AnsweredA customer phoned to ask how much is left on their gift card. Where do I look?Open Marketing → Gift cards and click the code in the All cards list. The card opens with what is left on it, its expiry and its status, and a movements table showing every step: issued, topped up, re AnsweredCan the office that orders lunch every week charge it to their house account on my ordering page?Not today. A house account is spent at the counter: your cashier picks House account on the Charge screen and chooses the company from the list. On your ordering page the only balance a customer can u AnsweredDoes a gift card pay the delivery fee too, or only the food?The whole total. On the summary step of checkout the customer types the code into Gift card code and presses Use, and the card pays as much of the total as it can hold. The total is worked out first w AnsweredI only sell online and have no counter. Do I still need the POS add-on for gift cards?Yes, after the trial. The Gift cards, Store credit and House accounts screens belong with the counter, so they are greyed out with Needs the POS add-on until the add-on is on. They are fully open whil AnsweredIf a customer earns a gift card, do they also get their loyalty stamps on that order?Yes. The two do not get in each other's way. Stamps accrue on the order the way your loyalty programme says, and the earned card rule is checked separately when the order completes. One of the five ru AnsweredA customer bought a gift card at my Marina branch. Can they spend it at my Downtown branch?No. Each branch is its own restaurant here, and a gift card is a balance held by the restaurant that issued it, so the code is only known at the branch that sold it. The same is true of store credit a AnsweredThe company says one line on their house account statement is not theirs. What can I do?Open Settings → House accounts and click the account. The statement lists every sale with its order number, every payment and every adjustment, newest first. Take the order number to Find a sale on th AnsweredMy cashier took a sale on store credit and now the cash count is short. Did she do something wrong?No, and the count is not short. A sale paid with store credit, a gift card or a house account does not open the drawer and does not add to the cash your staff count at closing, because no cash came in AnsweredThe buyer wants the gift card to go to the person receiving it, not to them. How do I do that?At the counter, the code is shown on the screen when you press Issue the card on Marketing → Gift cards, and the buyer's number is only kept as a note. Write the code on a physical card and hand it ov Answered
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