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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Do online orders print by themselves on my Android POS, or only on the Windows app?Both. A POS that sells and can reach a printer looks for new tickets every few seconds, and so does the GetMenu Print app on a Windows PC, so the moment an online or delivery app order reaches the kit AnsweredMy counter runs on a Windows PC with a USB printer. Can the POS print on it?Yes. Under Settings → The POS add a device of the kind A Windows PC that only prints, pair it with the six letter code in the GetMenu Print app on that PC, and under Settings → Printing & receipts add AnsweredWhy does every slip end with GetMenu Ordering System and then cut?Every receipt and every kitchen slip ends with the line GetMenu Ordering System (www.getmenu.ae), then feeds past the cutter and makes a full cut, so each one tears off clean instead of two slips comi AnsweredCan the POS ask the customer for a tip?Yes. Under Settings → The POS, Tips, tick Ask for a tip when taking payment and set up to three percentages and up to three fixed amounts. The Charge screen then shows No tip, your choices and Other, AnsweredCan my logo and my opening hours print on the receipt?Yes. Under Settings → Printing & receipts, What the receipt says, tick Print your logo at the top, which prints it in black and white, centred, at most two thirds of the roll wide, and Print your open AnsweredWhat is the Void or change button on the selling screen for?It opens every order of today and yesterday, counter sales, tables, QR tables and online orders, with a Today and a Yesterday count. Open one and there are three doors: Payment changes how it was paid AnsweredA customer came back saying they were overcharged yesterday and only remembers the amount. How do I find the sale?Open Find a sale on the POS. It searches by the receipt number, by the amount, or by the last four digits of a phone number if one was added to the sale. The sale shows every line, how it was paid and AnsweredA lot of my regulars pay with a payment app on their phone. Can I add that as a way to pay on the POS?Yes. Open Settings → The POS and go to How people pay. Fill What is it called with the name your staff should see on the button, then decide the two ticks: Opens the cash drawer, and Counts as cash in AnsweredEvery cafe near me uses an iPad point of sale. Can I run yours on the iPad I already own?Yes. GetMenu POS is in the App Store, so the iPad you already own can be a POS that sells or a screen in the kitchen, and an iPhone can be a waiter's phone. Install the app, add the device under Setti AnsweredI searched for a free POS system for my restaurant. Is any part of yours free?The plan comes with a free 15 day trial and no card is needed, and that covers the [ordering page](/ordering-system), the menu, stock, tables and the reports. The POS add-on is not free: it is one yea AnsweredCan I run the POS on an ordinary Android phone rather than a tablet?Yes. The same app runs on a phone, and it is the same restaurant management app whatever the screen size. A phone is the natural choice for a waiter, which is why one of the three device kinds is A wa AnsweredThe tablet's battery died in the middle of a sale. Did we lose it?It depends where you were. A basket that was still being typed is gone, because nothing is stored until the sale is charged. A sale that had been charged is safe even if the device died a second later AnsweredDo I need a printer at all?No. With no printer the receipt is shown on the screen for the customer to read, and you can send it to their WhatsApp if they want to keep it. Plenty of small cafes run exactly like that. Add a print AnsweredIs a four digit PIN really safe enough?On its own, no, and we do not pretend otherwise. It works because of what surrounds it: the PIN is useless without a paired device, it is checked on our side rather than on the tablet, five wrong trie AnsweredWhat is a Z report?The written record of one shift. It lists the sales and how many, how they were paid line by line, refunds, sales cancelled after printing, discounts given, the float, money in and out of the drawer, AnsweredCan I run this on a normal Android tablet?Yes, and that is the ordinary case. Install the app, pair it with a code from your admin, and it sells. Add a network or Bluetooth printer whenever you want paper. The one thing worth checking is the AnsweredCan I download my POS sales for my accountant?Yes. Reports, Shifts and the POS has a Download CSV button for whatever dates you have chosen. Your [monthly statement](/docs/reports) under Reports covers your trading as a whole, and every order sti AnsweredWhat is the float and why does it ask for one?The float is the change already in the drawer before you serve anybody. The POS asks for it when you open the shift because tonight's count is measured against it. Get it wrong in the morning and the AnsweredIs there a monthly fee for the point of sale?No. It is one price a year for the whole restaurant, on top of your plan, and it does not change with the number of devices. Your Settings, Plan and billing screen shows the price before VAT and the e AnsweredIf I change a price tomorrow, does last night's Z report change?No. The figures are written down at the moment you close and stay as they were. A closed day is history, and history does not get better arithmetic applied to it. It is the same principle as a closed AnsweredDo I have to type the card machine total every night?No. It is optional and the shift closes fine without it. Restaurants that take a lot of card usually do type it, because a difference found the same night is a five minute conversation with the person AnsweredShould I switch the tablets off overnight?It is fine once the waiting count is at zero and the shift is closed. Leaving them on and charging is easier, and they are already up to date in the morning. If a device has been off a while, open it AnsweredWhat needs a manager's approval at the counter?Refunding a sale, voiding one, taking money out of the drawer, and closing a shift when tables have not paid. Each asks for a manager's four digits in a box on the spot, without the cashier signing ou AnsweredWhere do I see what the counter took today?Reports, Shifts and the POS. It shows what was taken at the POS, how many sales, the average sale with your online average beside it, how far the drawer was out and how many sales were cancelled after AnsweredDo my cashiers see the whole menu on the POS, or only the dishes I choose for them?They see every dish that is on sale, in the order you arrange. Settings → Arranging the POS changes the order of the tabs and puts your busiest dishes in the Most sold tab, but it never hides a dish a Answered
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