Help centre

How can we help?

4635 answers across 19 guides, written from the actual admin screens. Search them, or start at the beginning.

The guides

Getting started

From signing up to taking your first order — the whole first day, in order.

90 answers·3 how-tosOpen →
Menu & inventory

Categories, items, photos, extras, stock counts and the Excel bulk import.

136 answers·4 how-tosOpen →
Orders & delivery

The orders board, statuses, riders, cancellations and what your customer sees.

90 answers·2 how-tosOpen →
Orders from delivery apps

Orders from the online food delivery platforms, on the same board and the same kitchen screen as your own: Talabat, Deliveroo, Careem, foodpanda, Keeta, GrabFood and noon.

120 answers·3 how-tosOpen →
WhatsApp

Linking your number, what sends automatically, groups, pausing and troubleshooting.

124 answers·4 how-tosOpen →
SMS from your own SIM

Pairing a spare Android phone, choosing which messages go by text, the delay between them, and the per-brand settings that stop your phone killing the app.

1247 answers·24 how-tosOpen →
Loyalty & rewards

Stamp cards, rewards, member tiers, and a digital loyalty card your customers keep on their phone.

180 answers·6 how-tosOpen →
Promotions & marketing

Coupons, upsells, bundles, campaigns, games, referrals, charity and the safety rails.

216 answers·8 how-tosOpen →
Dine-in, QR & group orders

Table QR codes, the print pack, dine-in perks and one-link group ordering.

44 answers·2 how-tosOpen →
Tables, tabs and the kitchen screen

Restaurant table management: a drawn floor plan, tabs and rounds, split bills, a kitchen display screen, table QR codes, bookings and the waitlist.

402 answers·6 how-tosOpen →
POS and the counter

The restaurant POS system: sell at the counter, take cash and card, run shifts, and count the drawer.

594 answers·6 how-tosOpen →
Staff, PINs and hours

Restaurant staff management: who may use the POS, four-digit PINs, what a manager can approve, clocking in and out, and the hours report.

196 answers·4 how-tosOpen →
Stock, recipes and suppliers

Restaurant inventory management: count what is left, price your recipes, buy from suppliers and record waste.

270 answers·5 how-tosOpen →
Gift cards, store credit and house accounts

Sell a gift card, hand one out, let customers earn one, and run accounts for companies and regulars.

250 answers·5 how-tosOpen →
Design & appearance

Page layouts, colour presets, fonts, photos, your logo, the closed page and your table QR cards.

84 answers·4 how-tosOpen →
Reports & insights

Your dashboard, monthly statements, the message history and which links customers actually tapped.

112 answers·4 how-tosOpen →
Account, trial & billing

Your trial, plans and invoices, roles and passwords, and what suspension means.

300 answers·6 how-tosOpen →
Privacy & data

What is stored, what is purged, what customers can ask for, and what we never do.

24 answersOpen →
Partners & affiliates

Reselling Get Menu as a channel partner, or introducing restaurants as an affiliate — the portal, the pricing rules and how you get paid.

156 answers·4 how-tosOpen →