Loyalty & rewards

You pick the earning rule — one stamp per order, per amount spent (e.g. every 20.00), or per qualifying item — and the goal (e.g. 8 stamps). Stamps accrue automatically when orders complete; no punch cards, no staff steps. Spare stamps above the goal carry over to the next card.

When the order is delivered — or, if nobody presses Delivered, when the automatic completion timer closes the order later. Cancelled orders never earn stamps.

A percentage discount or a free item. Redemption is your choice of two modes: a single-use code sent by WhatsApp (the customer types it at checkout), or auto-apply — the reward attaches itself to that customer's next order with no code at all.

By the WhatsApp number on the order — the reward belongs to that number and is claimed exactly once, even if two orders race. The customer sees the reward itemised at checkout.

Levels (e.g. Silver/Gold) earned by order history that grant an automatic percentage discount at checkout — no code needed. If a member also types a coupon, they get the BETTER of the two, never both stacked; a coupon that loses the comparison isn't wasted (its use is given back).

A real card your customer keeps on their phone, in the card holder their phone already has. No app to download and nothing to install. It carries your branding, the live stamp count, referral credits, and a line with the reward code when one is waiting. When stamps change, the card updates itself on their phone — they do not have to open anything.

An 'Add to Wallet' link is offered after checkout (and in loyalty messages). One tap, the card is in their wallet — no app install, no signup. Each restaurant's card carries its own design.

Yes — the wallet designer offers curated theme sets (contrast-checked so text stays readable), an editable header line, and a live preview. Design changes re-render the cards customers already hold.

Yes — wallet broadcasts put a short message on the card and can trigger a phone notification. Google enforces a quiet limit of about 3 notifications per card per day, so the platform counts them: by default your marketing may use 2 of them and the third is reserved for telling somebody their reward is ready. You can raise your marketing share to all 3 on the Broadcast tab — but then a “your reward is ready” message can be the one Google delivers silently. Nothing above 3 is possible: Google accepts a fourth message, stores it on the card and never shows it to anybody.

One menu item only wallet-card holders can order. Everyone sees it — locked — which is exactly what makes people add the card; holders open your page from the card's link and can order it. You choose the item in the menu settings.

No. The pass contains no phone number and no name in its data; its update mechanism is engineered so wallet infrastructure never learns your customer list. This was verified deliberately — privacy on the pass is structural, not a setting.

The platform watches each regular's ordering rhythm; when someone falls well past their usual gap, a gentle win-back can be queued through your normal marketing controls (caps, window, your approval where required). You set the frequency; it never fires behind your back.

A 'we miss you' message for customers inactive for a period you choose, optionally carrying an incentive. It runs through the same marketing gate as everything else — capped, windowed, and excluded for numbers that recently failed.

A WhatsApp reward code is single-use — first redemption consumes it. Keep the auto-apply mode if you want rewards bound to the earning customer's number instead of a shareable code.

Rewards carry an expiry when configured; the card shows the reward and its expiry so the countdown itself nudges a visit. Earned stamps sit on the card until they convert to a reward at your goal.

Existing stamps and waiting rewards are preserved; new accruals follow the new rules from that moment. Avoid changing the goal downward mid-cycle if you can — customers notice.

The wallet/loyalty reporting view shows cards issued, stamps outstanding (your liability, counted in stamps), rewards earned and redeemed, and passholder counts — enough to know whether the programme pays for itself.

If your referral programme is on, the card shows the customer's referral credit standing — a visible reminder that recommending you pays. Referrals themselves are configured under Promotions.

Android works today. The iPhone version is built and finished, and is waiting on an approval from the phone maker for our business account. When that lands, iPhone cards switch on with nothing for you to do and nothing to change.

Yes, from their wallet app, any time — deleting the pass or muting its notifications is entirely in their hands (and that's stated on our support page). Their stamps still exist on your programme; the card is a window onto them, not the ledger itself.

Because the settings as saved would collect stamps that could never turn into anything. The page names the exact reason: a free-item reward with no item picked (or one that left the menu), a percentage reward with no percentage, per-spend earning with no AED-per-stamp amount, or per-item earning with nothing ticked. Fix what it lists, save, then switch it on — nothing already saved is lost meanwhile.

Yes — under 'When an order counts' both completion timers are in minutes; set them to 1 and watch a stamp land. Shipped values: 720 minutes after you accept an order, 900 after placement if never accepted (1 minute to 14 days allowed). A timer running out never marks an order delivered and never changes a report. By default it only lets loyalty catch up and messages nobody — the two optional switches beside it (follow-up messages, and referral payouts and game prizes) are the only things that change that, and both start off.

'Stamp cards', 'Customer tiers' and 'Referral payouts and game prizes' decide what the completion timers may move. The first two start ON; the third starts OFF and stays off until you choose it, because it pays out real rewards for orders nobody confirmed arrived. Untick everything and loyalty counts only orders you mark delivered. An order still waiting to be accepted never pays out either way.

Three, in a fixed ladder you name yourself — shipped thresholds 2, 6 and 15 completed orders. Each tier gives one of: status only, a coupon code on reaching it, or a percentage off every order automatically. Tiers are recomputed from delivered orders every time, never stored, so a cancelled order never props someone up a level.

Three recurring notes that celebrate a customer instead of discounting to them, all off until enabled. Streaks congratulate consecutive weeks with a delivered order at milestones you set (4/8/12 by default) — nobody is ever told they broke one. The anniversary marks a year since their first order (no birthdays, deliberately — that would mean collecting a date of birth). The savings statement is a monthly 'you saved AED X with us', sent only past a floor you set.

When a checkout fails because an item ran out while it sat in the cart, the customer can be sent a small single-use code and told why. Only for people who have ordered before, one live code each at a time. The codes are ordinary coupons named SORRY-XXXXXX, valid 7 days, visible under Marketing → Coupons like any other.

Yes — 'Wallet card bonus' on the loyalty page grants 1–10 stamps for installing the card, once per customer EVER: deleting and re-adding grants nothing, and adding it to both Apple and Google still grants once. It buys more than stamps — a cardholder is reachable free through a channel nobody can ban.

90 characters, at most 500 cards at a time, one broadcast per day. You must pick the date the offer ends (tomorrow to 90 days out) — the message removes itself from the card that day, and Android nudges the customer two days before it ends, free. If more than 500 cards match, the 500 oldest receive it.

Active cards and their holders, the iOS/Android split, install rate (cardholders as a share of customers with a delivered order), orders placed after a card was added, dormant customers won back, and cardholder lifetime spend against everyone else. There is deliberately no AED figure for outstanding stamps — a stamp has no cash value until redeemed against a menu price on the day — so liability is reported in stamps, never money.

The one automatic message that tells a new customer your card exists: after their first order, once per customer ever, with a delay you set (1–168 hours, default 4 — after the food arrived, not while they wait). It deliberately has no on/off switch: it is part of offering the card, and it stops the day you turn the loyalty programme off.