POS and the counter

A restaurant POS system that runs as an app on Android tablets, phones and POS machines, and shares everything with your ordering page. One menu, one list of customers, one set of order numbers and one set of reports. A counter sale and an online order sit side by side, and the kitchen sees both. It is a paid yearly add-on on top of your plan.

No. They are two doors into the same restaurant. Orders from your ordering page appear on the same kitchen screen as counter sales, and a counter sale and an online order end up in the same reports and draw from the same order number sequence.

Small and medium places that serve at a counter, at tables, or both. It works as a cafe point of sale, a cafeteria POS, a bakery counter, a juice bar, a burger shop, and as a POS for a bar and restaurant. Restaurant point of sale systems are often built for large chains; this one is built for a place with one counter and a few people on it.

Yes. Cloud based restaurant POS systems keep the menu, the prices and the reports in one place rather than on each machine, and this one does the same. Edit a price on your phone and every POS has it within a minute. Because it is also your ordering page, your loyalty and your reports, it is closer to restaurant management software than to an EPOS for a restaurant that only rings things up.

One price a year for the whole restaurant, whatever number of devices you run. There is no charge per POS machine and no monthly point of sale system cost to add up. The exact figure is on our pricing page and on your own Settings, Plan and billing screen, in the panel called The POS, which shows the price before VAT and the amount that will actually be charged.

Yearly. You pay for a year the day you switch it on, and it renews once a year after that. There is no monthly option for the add-on.

No. It is one price for the restaurant. Put as many POS machines, kitchen screens and waiter phones on it as you like and the price does not move.

Yes. The POS goes on top of a plan. If you have not chosen a plan yet, the Plan and billing screen says so and asks you to choose one first. Your plan price does not change when you add the POS.

Every POS screen in your dashboard is open while your free trial runs, so you can set up devices, people, printers, gift cards, house accounts and the floor plan before you pay for anything. Pairing a real device and selling on it needs the add-on to be on. There is no free trial on the add-on itself.

Yes. The Plan and billing screen will say to save a card first, using Update card on the same page, and then the Add the POS button appears with the amount on it.

The price is shown before VAT, and the screen shows the total you will be charged with VAT at your own country's rate. It follows the same rule as your plan.

Yes. Four reminders: 30 days, 15 days, 7 days and 2 days before the date it is paid until. The Plan and billing screen and the POS settings screen both show that date and the number of days left.

Yes. Settings, Plan and billing, then Switch renewal off in The POS panel. The devices keep selling until the day it is paid until, and stop then unless you renew before. Switch renewal on puts it back.

Yes. Inside the last 30 days a Renew now button appears with the amount on it. Renewing early loses nothing: the new year is added to the end of the year you already have.

We try the card again once a day for the next seven days, so a card that recovers on its own needs no action from you. The devices stop selling on the day it was paid until. Fix the card and press the button on Plan and billing to switch the POS back on, and they start again at once.

The POS keeps selling. Your web dashboard locks while the plan is unpaid, but you paid separately for the POS, so the machines at the counter carry on taking money and the sales are safe. The two are deliberately kept apart.

The devices stop selling and show a screen saying the add-on has stopped, with a Try again button. They stay paired, the cashiers stay known, and any sale already rung up on that device is kept. Renew it from Plan and billing and everything starts again without pairing anything a second time.

No. Nothing is deleted. Sales already sent stay in your reports, and sales still sitting on a device go up the moment the add-on is renewed.

An Android tablet or phone. A Sunmi or iMin POS machine works out of the box, with its built in printer and its cash drawer socket. As a tablet POS system for a restaurant it needs nothing special: an ordinary Android tablet with a Bluetooth or wifi printer works just as well. You also need your menu, which you already have.

The app you can download today is Android. On an iPad you can still use the ordering page and the whole dashboard in a browser, but the counter app itself is Android for now.

Open Settings, then The POS. The box called The app carries a Download the app (Android) link and the version number. Android asks to allow installing from that source the first time, which is normal.

Add the device under Settings, The POS, and a six letter code appears on the screen. Open the app on the device and type the code into the six boxes, then press Connect. That is the whole pairing.

Fifteen minutes, and it works once. Leave the page and it is gone. Press New code on the device row for another one, as many times as you like.

Only a few things can be wrong: the code has been used, it is more than fifteen minutes old, it was typed with a letter that looks like another one, or the POS add-on is not on. The code never uses zero, O, one, I or L for exactly that reason. Press New code and try again.

A POS that sells, which opens on the selling screen. A screen in the kitchen, which shows tickets and nothing else. A waiter's phone, which opens on the floor plan because a waiter POS starts at a table rather than at a counter. You choose which under What is it when you add the device.

Yes. A screen in the kitchen is one of the three kinds of device you can pair, and it costs nothing extra because the price covers the whole restaurant. It shows tickets from the counter, from waiters and from your ordering page on one screen, and a cook can mark a dish sold out from it.

Yes. Every counter sale prints a receipt, and if you have a tax number saved on your restaurant details it prints as a proper tax invoice with the VAT line and your tax number on it. Past sales can be found and printed again, and the whole range can be downloaded as a spreadsheet.

Selling or Live means it has been in touch within the hour. Asleep means it is paired but has not been used lately. Waiting for the code means the code is made but nobody has typed it yet. Needs a new code means the code expired. Disconnected means you switched it off.

Press Disconnect on that device under Settings, The POS. It stops selling the moment it next reaches us, and the menu, the people and the ways to pay are wiped off it. Sales it already sent are safe. Pairing a replacement with Pair it again also stops the old one straight away.

When a newer version is published, the device shows a banner saying a newer version is ready, with Update now and Later. It installs in about twenty seconds and the device cannot sell while it does, so do it between customers or at closing. The device stays paired.

With four numbers. You add each person under Settings, The POS, in the section called People at the POS: their name, what they may do, and a four digit PIN. They pick their name on the device and type their numbers. Every sale then records who took it.

Three choices when you add somebody. Sell is an ordinary cashier. Sell, and approve discounts is a manager, who can also give money back, cancel a printed sale, take money out of the drawer, and close a shift over unpaid tables. Everything is the owner level.

Five wrong tries lock that person for five minutes. It never locks the POS itself, so nobody can shut your counter down by typing wrong numbers on purpose, and the other cashiers carry on. Giving that person a new PIN clears the wait immediately.

It is safe because of what surrounds it. The PIN is useless without the device, which holds its own long key from pairing. It is checked on our side and never on the device. Five wrong tries lock that one person, and a locked person never locks the restaurant out of its own counter.

On the same row under People at the POS. Type the new four numbers in the New PIN box and press Save. To stop somebody signing in at all, press Switch off. Their past sales stay in your reports either way.

Yes, with the same four numbers they sign in with, and the hours are in your reports.

Tap the dishes, choose any options the dish asks for, then press Charge. Pick how they are paying, and the change is worked out for you. It is the same menu, the same prices and the same options as your ordering page, so nothing has to be kept in two places.

Yes. On the selling screen there is a Not on the menu button. Type a short name and a price, choose how many, and it goes on the sale, the receipt and the takings like any other line. It touches no stock, because there is no dish to count down.

Yes. Press Put aside on the selling screen. The basket goes to one side and you serve the next person. Nothing has been charged, no number has been drawn, and the kitchen has not been told. Pick it up from the same Put aside button, which shows how many are waiting.

The Discount button on the selling screen takes a percentage or an amount, and always asks for a reason. The reason is stored on the sale rather than lost in conversation, so a discount can always be explained later, and the Z report shows the total given away. A cashier can see what it would do but only a manager can apply it.

Yes, and only if they want it. There is a screen for their number with a No thanks button, because a sale works perfectly well without one. The number goes on the sale, and it is what lets you send them the receipt on WhatsApp afterwards.

Yes. One sequence for the whole restaurant. A counter sale takes the next number just as an online order does, so there is one book, not two.

Yes. Settings, then Arranging the POS. Drag a tab to reorder the rail and drag a dish into the Most sold tab so your busiest items are on the first screen. Press Save the layout. It changes the order things appear in and nothing else. It never hides a dish and never changes a price.

Yes. At the top of Arranging the POS, the picker says Every POS in this restaurant, or you can pick one device. A drive through window and a dine in counter rarely sell the same things. A device without its own arrangement uses the restaurant's.

Yes. Arranging the POS has a box called Let us do it for you, listing the ten dishes that sold most in the last seven days, counting the counter and your ordering page together. One button puts them in the Most sold tab, and you can still drag anything afterwards.

Cash, a card machine, a gift card, store credit, a house account, and anything else you add yourself, such as a payment app your customers use. You set the list under Settings, The POS, in the section called How people pay. If you have none yet, one button called Set up cash and card creates the usual set for you.

No. The customer pays you the way they always did. The POS records how the money was taken, so your reports and your drawer add up at the end of the day.

Yes. On the Charge screen, add each part and the screen shows what is still to pay underneath. It is one sale with several parts, not several sales.

Because only cash can be over. Change is real money out of the drawer, and typing too much against a card machine is a typing mistake rather than a customer handing you a note. The screen says to check the amounts. Cash can be over as much as you like, and the change is worked out.

Opens the cash drawer decides whether the drawer pops when that is used. Counts as cash in the drawer decides whether it is expected in the tray at closing. Get those two right and your end of shift count matches the money. Money that goes straight into your bank is not cash, even though the customer paid with their phone.

Yes. Pick the gift card button on the Charge screen and type or scan the code. The POS checks it is real, not cancelled, not expired, and has enough on it, and takes exactly that amount off the balance. If the card does not cover the whole bill, the rest is paid another way on the same sale.

A company or a regular who runs a tab and settles later. Pick House account on the Charge screen and choose the account. You can set a limit on the account, and the POS refuses the moment a sale would take it past that limit. Zero means no limit. You record their payment and print their statement from the dashboard.

Money you hold for a named customer, found by their phone number. Pick Store credit on the Charge screen and type the number. It spends like cash but it is yours to give and take, which makes it the right answer for an apology or a returned order.

Because that button is not marked as a card machine. Under Settings, The POS, each way of paying has a picker next to it. If your card button is called anything other than Card machine, choose the machine there and press Save. That is what makes a button count as card takings, and it is what the end of day figure is compared against.

Yes. Press Take it off. Nothing is deleted, so last month's sales can still say how they were paid, and Put it back returns it. Cash and the card machine are always there and cannot be removed.

The drawer is plugged into the receipt printer, and the POS sends the pulse when a sale is taken with something you marked as opening the drawer. There is also a test button on the device, under its own Settings, so you can check the cable before a shift.

No, and that is deliberate. A drawer opens where it is, in front of the person responsible for it. A waiter's phone popping the counter drawer would leave it open in an empty room. The waiter carries the cash and hands it in, and the hand in is recorded against them.

On the shift screen there are three buttons. Money out for paying a supplier or petty cash, which a manager approves. Money in for change brought from the bank. Waiter handing in for cash a waiter collected at the tables, counted with them and recorded under their name. Each one asks what it was for.

Open Start the day on the device and type the float, which is the change already in the drawer before a single customer has been served. Press the button and the drawer opens so the change goes in. That number is what tonight's count is measured against, so get it right now.

Yes. Type zero. What you cannot do is open a second shift on the same device while one is still open, and a negative float is refused because it is always a typing mistake.

Open the closing screen and count note by note. You pick a note and type how many there are, and the coins go in as one amount. As you count, the screen shows what should be there and whether you are short by or over by, so you find a miscount while the money is still in your hand.

The float, plus every cash sale and anything put into the drawer, minus cash refunds and anything taken out. Only cash counts. A card sale changes what the report says and not what is in the tray, and mixing the two makes a difference nobody can explain.

What each way of paying took and how many sales it took, gross sales, refunds, net sales, tips, the number of orders, sales cancelled after printing, discounts given, the float, money in and out, what should be in the drawer, what was counted, and the difference. There is a place to write what happened tonight, and it is kept with the report.

Because a day that has been counted, signed and banked should not change. The figures are stored exactly as they stood at close, so a change to how a figure is defined later never rewrites a night somebody already counted.

At closing the POS asks what your card machine's own end of day total says. You do not have to answer. If you do, the Z report shows what the POS took on card next to what the machine says, and the difference. That is how you catch a card payment that was taken on the machine and never rung up.

A cashier cannot. The screen says how many orders are unpaid and asks for a manager. A manager can close anyway, and the unpaid orders move to the next shift rather than being stranded in a day that has already been counted. That decision is recorded.

Reports, then Shifts and the POS. It shows what the POS took, the number of sales, your average sale next to the online average, how far the drawer was out across the range, and what was cancelled after printing. Under that, one row per shift with its Z number, when it closed, who closed it, what it took in, cash, and the drawer difference.

Yes. Reports, Shifts and the POS, then Download CSV for the dates you have chosen.

Thermal receipt printers on your wifi or network, Bluetooth printers, and the printer built into a Sunmi or iMin POS machine. USB printers are not supported. You add a printer's address under Settings, Printing and receipts, and it reaches the device within a minute.

You can still sell. When you press Print, the same receipt the printer would have produced is shown on the screen instead, with a line saying why. The customer can read it, and you can send it to them on WhatsApp.

Yes. After a sale there is a Send on WhatsApp button. Type the customer's number starting with the country code. It sends the receipt and nothing else. Asking for a receipt is not consent to be marketed at, so a walk in stays a walk in.

Yes. Settings, Printing and receipts, then The language it prints in. You can also add your name and address in Arabic. The other language is one tap away on any past sale, so you can hand over an Arabic copy if the tax authority asks.

If you have a tax number saved on your restaurant details, the receipt prints as a tax invoice with the VAT line and your tax number. Without one it prints as a plain receipt and claims no tax. The tax lines are not something you can switch off.

Yes. Under What the receipt says there is a closing line of your own, and two ticks: print a code to your ordering page, and print who served them. The panel beside the form shows exactly what will come out of the printer, built by the same code that prints the real thing.

Yes. Leave Print every sale without asking unticked and the cashier is asked each time, which saves paper on a small order nobody wants a receipt for.

Yes. Add a station for each place that cooks, such as Grill, Drinks counter or Sweets, each with its own printer, its own number of copies, and its own place on the kitchen screen. Then set each dish's station on the dish itself. One order becomes one ticket per station, and every ticket carries the same order number.

Its dishes print at the counter instead, with the station's name across the top. Nothing is ever dropped silently.

You choose, on the device's own settings. Before the receipt, so the kitchen starts first. After the receipt, so they pay first and then you cook. Or only when you send it, which is what table service uses and which means a counter sale prints no kitchen ticket at all.

Yes. Print again is on the screen straight after a sale, and on any sale you open through Find a sale.

Open Find a sale and search by the receipt number, the amount, or the last four digits of a phone. Open the sale, tick the dishes that are going back, type why, and a manager approves it with their own four numbers. It prints a credit note.

A manager or the owner. The cashier stays signed in, the manager picks their own name and types their own numbers, and the refund is recorded against the manager, not the cashier.

No. The POS checks what that sale took, minus anything already given back, and refuses anything above it. Without that check, two half refunds and a full one hand out more than the customer ever paid, and the drawer finds out at closing.

Back the way it came in. Cash comes out of the drawer and is shown as a refund on the day's report. A refund on a sale paid by gift card, store credit or a house account goes back onto that balance, read from the sale itself rather than typed in.

Only if you say so. It is a tick, because a refund for a burnt steak must not put the steak back on the shelf.

A manager voids it, with a reason. Only a sale that has not been paid for can be voided. A sale that has been paid needs a refund instead, because a void that quietly undid a payment would leave the drawer wrong. Cancelled sales show on the Z report and in Reports as cancelled after printing.

There is a button on the selling screen that empties the basket. Nothing has been charged and nothing is lost except the typing, because no number has been drawn and the kitchen has not been told.

Giving money back, cancelling a sale that has printed, taking money out of the drawer, and closing a shift while tables are still unpaid. In every case the manager types their own four numbers and it is recorded against them.

Yes. Keep selling. The sale is written on the device first and sent second, so even if the app is closed a moment later the sale survives. Everything goes up on its own the moment the connection is back.

The change to give, worked out on the device, and a line in green saying the sale is safe on this device and will reach us when the wifi is back. In green on purpose, because a cashier who thinks a sale failed will ring it up a second time.

No. Each sale carries its own key from the moment it is rung up, and the same key is used on every retry, so a repeat is recognised and the original sale is handed back rather than a second one being created.

The device's own settings have a section showing sales waiting to go up. When it says nothing is waiting, everything this device has taken has reached us. The selling screen also shows a line when anything is waiting. Do not switch a device off while that number is above zero.

Yes. The printer and the drawer are on your own counter, not on the internet, so both keep working.

Yes. A customer facing screen mirrors the basket as the cashier builds it: your restaurant's name, every line with its price, any discount, the amount to pay, and your closing line. Nothing on it can be pressed, because a customer never touches the POS.

Not necessarily. On a POS machine with a customer facing screen it appears there by itself. On an ordinary tablet you can open it from the device's settings and turn the tablet round. A tap anywhere on it brings the selling screen back for the cashier.

Yes. Each device has its own language setting for its screens, and the receipt's language is chosen separately under Printing and receipts.

Yes. A dish with a count comes down as it sells, and it greys out on the POS the moment it runs out, so nobody sells what the kitchen has not got.

Yes. The cook is the one who knows, so it is not a manager's job. It takes the dish off the POS and off your ordering page at the same time.

As many as you want. The yearly price does not change with the number of POS machines, kitchen screens or waiter phones.

About ten minutes once the add-on is on, and most of it is adding the people who will use it and giving each of them four digits. Your menu is already there.