Tables, tabs and the kitchen screen

No. Restaurant table management software is part of your plan here, not a second product to buy and connect: the same page that runs your menu and your orders holds your table list, your floor plan, your tabs and your bookings, and they all read the same tables.

No. Table reservation software is included: guests book on your own ordering page, and the bookings land on Orders → Reservations & waitlist, on the same day view your staff already use. There is no second login, no per-cover fee and no commission, and nobody has to copy a booking from one system into another.

Yes. A waiter phone is a small POS: the floor, the tables, the menu and the tab all fit in a pocket. The waiter takes the order at the table and sends it straight to the kitchen, so nobody walks to a machine to type it in again. A guest ordering on the table's QR code and a waiter ordering on a phone end up in the same place: one tab on one table.

Yes. A POS with a kitchen display is one add-on, not two: pair one device as a POS that sells and another as a screen in the kitchen, and the tickets go from one to the other. There is no limit on how many of each you pair.

Add your tables under Settings → Tables & QR ordering, then print the cards from QR design & print pack. Each card carries its own table's link, so a guest who scans it sees your menu with the table already known and orders without typing an address. Your normal restaurant link never offers table ordering, so only a scanned card can start one.

One floor, shared by every device. You list your tables, draw where they stand, and then any POS machine or waiter phone shows the same room: which tables are free, what is on each one, what is still owed and who is booked in next. Nothing lives on one device, so a table opened on a waiter's phone is on the counter screen a few seconds later.

Open Settings → Tables & QR ordering and use the Add table form. Four things: 'What staff call it' (12, Terrace 3), 'Where it is' (Inside, Terrace, Roof), 'Seats' (1 to 40) and the sort order. Two tables cannot share a name, and adding the same name twice tells you so instead of making a duplicate.

Yes. Settings → Tables & QR ordering → Floor plan. You get one grid per area, 24 cells across and 16 down. Drag a table to where it stands, then use Wider, Narrower, Taller, Shorter and Make it round to get the shape right. The POS machines and waiter phones then draw the same room.

From 1 cell to 8 cells in each direction. A two-seater is usually one or two cells; a long communal table can be eight. Nothing may overlap: if two tables sit on top of each other, the page lists them by name and the Save the plan button stays inert until you move one.

They still show. Any area where at least one table has been placed is drawn as a room, and tables in that area with no position sit in a plain grid underneath it, so a table can never disappear from the floor by being forgotten. An area you never draw keeps the plain grid everywhere.

Only if you want the screens to match the room again. Drag it, press Save the plan, and the devices pick it up on their next refresh. The table keeps its name, its QR code and all of its history.

Tap the table on the floor. If the table is free it opens a new tab; if it already has one, tapping it shows you what is on it. There is only ever one open tab per table, so two waiters cannot start two bills for the same guests.

One trip to the kitchen. The waiter picks dishes, presses Send to kitchen, and those dishes become round 1. Starters now, mains twenty minutes later, dessert after that: three rounds, three kitchen tickets, one tab. The tab shows each round with 'In the kitchen' or 'Served' beside it.

Yes. A round can carry a line you type by hand: a short name and a price. Use it for a bottle of water from the fridge or a one-off charge. It is not a menu dish, so it takes no stock, and it is worth typing the same name every time so your reports stay tidy.

Yes, at the moment it is sent, because the kitchen is already cooking it. If somebody sends more of a dish than you have left, the round is refused and the screen says how many are actually left, so nothing is promised twice.

Up to 100 lines at a time, and 1 to 50 of any one dish. That is far more than a real table needs; the limit exists so a stuck screen cannot fire a hundred repeats at the kitchen.

It turns the table amber on the floor and puts it under Waiting on you, so whoever is nearest goes over. It is a stamp on the table itself, not a note on one phone, so every device sees it. Sending another round clears it again, because a table that just ordered dessert is no longer waiting to pay.

Yes. Open the table, press Move, then tap the free table it is going to. Everything moves with it: the rounds, the kitchen tickets and any bills already made. A table that already has a tab on it cannot be moved onto, and the screen tells you so.

Yes, when two parties join up. Open one table, press Merge and pick the other. Its rounds are added after the ones already there, keeping their order, and the emptied table closes with a note saying which table it joined. Merging is refused once a bill has been paid on either side, because paid money belongs to the table that took it.

Open the table, press Split the bill and stay on 'By item'. Tap a dish on the left, then tap the bill it belongs to. Press '+ Another bill' for each extra person, up to twelve bills on one table. Anything you do not put on a bill stays on the table and is paid with the rest.

Press Split the bill, choose 'Evenly', then use the plus and minus buttons to set how many ways, from 2 to 20. Every share is the same amount and the odd fil goes on the first share, so the shares always add up to the table exactly.

You can keep adding bills by item, but you cannot switch to an even split once a bill has been paid, and the number of ways is locked at that point. The screen says so rather than quietly renumbering money that has already gone in the drawer.

Each bill is charged on its own. The table closes by itself when every bill is paid and the table's own leftover money is in. If you try to charge the whole table while bills are open, it refuses and says to take each bill on its own.

Yes. Settings → The POS, the 'Service charge on tables' section, the 'Service charge' field. Anything from 0 to 20 percent. It is added to every table's bill as its own line on the tab, the bill and the receipt, and 0 switches it off.

No, never. It is a table charge only. A karak bought at the counter and taken away carries no service charge, which is the usual arrangement and the one the screens assume.

Yes, as the law requires. VAT sits inside the total with the service charge included, because the charge is part of what the guest pays for the meal.

A table that is already open keeps the figure it was last worked out with until its next round. Send another round, or close and reopen the table, and it picks up the new percentage. New tables use the new figure straight away.

A tablet or screen in the kitchen, paired to your restaurant, showing every order as a ticket: counter sales, table rounds, orders guests placed on the table QR code, orders from your ordering page and orders from delivery apps. One ticket per round, in the order they arrived.

Two things. Tap a dish as you finish it, and tap it again if you ticked the wrong one. Then press Ready when the whole round is up. That is the whole job: there is no cancelling, no discounting and no refunding on the kitchen screen, because none of that is the kitchen's work.

By colour, so it reads from across the room. A ticket in its first minute has a green edge and a JUST IN badge. Past about five minutes the clock turns amber. Past eight minutes the whole card turns red, header and all, because a border alone is not enough from two metres away.

Yes. Across the top there is Everything, then a button for each station you have set up. Tap one and the screen shows only that station's dishes, and hides orders that have none of them, so the grill screen is not full of drinks.

A station is a place that cooks: the grill, the juice counter, sweets. Set them up under Settings → The POS → Printing & receipts, in 'Where each ticket prints'. Then open Your menu and set 'Who cooks it' on each dish. One order becomes one ticket per station, and every ticket carries the same order number so you can see it is one order in two halves.

It prints at the counter, and it shows on a kitchen screen set to Everything. That is the right answer unless you have a second printer. The Printing & receipts page tells you how many of your dishes still have no station set.

Its dishes print at the counter instead, with the station's name across the top of the ticket. Nothing is dropped silently, so a dead printer costs you a walk rather than a missing order.

Yes, and they should. Press 'Something has run out' on the kitchen screen, pick the dish and say how many are still possible. It comes off the ordering page and the POS at once, and it comes back on its own at the end of your day, so nobody has to remember to put it back.

The floor tells you. When the kitchen presses Ready, that table appears under 'Waiting on you' with the table name, the round and how long ago it was called. It sits there for fifteen minutes, which is long enough to be picked up and short enough not to become wallpaper. Tap it to go straight to the table.

No. It refreshes itself every ten seconds and shows a new ticket with a green edge and a JUST IN badge. In a real kitchen a sound is either ignored or unbearable, so the screen shouts with colour instead.

Yes. If the note on an order mentions an allergy, the kitchen ticket lifts it out into its own warning line above the dishes, rather than leaving it buried under a dish.

Yes. An order from a delivery platform that is waiting for an answer shows 'Accept the order' and 'Refuse' on its own ticket, so the kitchen answers it without anybody walking to a tablet on the wall.

It depends on the order. A counter sale or a table that is already paid for is finished, and reads as delivered on your orders board instead of sitting in the live list for ever. A delivery order stays with the staff who run it and moves through its own steps as usual. If the food is ready before the money, the same thing happens the other way round when payment is taken.

Yes. 'Bring back the last one' puts the order back on the board with its dishes unticked, for the moment somebody says Ready and then sees the chips still in the fryer.

A guest who scans the code on their table orders from their seat with no address step, and their order opens that table on your floor: it stops being free and the tile shows the amount. Tap it and you see what they ordered, then add to it or take the money like any other table.

Every table gets its own scan link the moment you add it, and Settings → Tables & QR ordering → QR design & print pack turns them into cards you can print. Colours, a caption, three card styles and an optional logo, with a contrast check that refuses any pair a phone camera would struggle with.

Find that table under Settings → Tables & QR ordering and press New code. Every card ever printed for that one table stops working immediately, and no other table is affected. Reprint that table from the pack.

Yes. When bookings are on, a Book a table button appears on your ordering page and takes the guest to a booking form at your own address followed by /book. They choose how many people, a day, a time and give a name, and the booking lands on your Reservations & waitlist page.

One of two reasons, and Settings → Tables & QR ordering says which at the top of the page. Either table booking is not part of your plan (it is Growth and above), or you have no tables switched on yet. Add one table and the button appears within a minute.

Yes, at least one. A booking is a promise of a table, and promising one when none is listed is a promise nobody can keep. It is also the same table list the floor plan and the QR codes are built from, so it is never wasted work.

Up to 120 days ahead, and up to 12 people online. Bigger parties are asked to call you, which is deliberate: a table of 20 is a conversation, not a form. You can enter any size yourself, up to 60.

Today, Tomorrow or Pick a day, then a lunch and dinner set of half-hour times, plus an 'Other time' door for anything else. Every time shown is the restaurant's own clock, whatever clock the guest's phone is on, and the page says so under the button.

A name, and that is all that is required. A WhatsApp number and one free line for notes (a birthday, a high chair, a window seat) are offered and optional. There is no account and no password to book.

No. It records what the guest asked for and shows it to you; it does not count covers, read your opening hours or hold a specific table. You decide what to accept, and you give a booking a table when you seat it. Treat the page as the diary at the front desk, not a machine that says no on your behalf.

Yes, three people. Your managers' WhatsApp group gets the booking the moment it is made: the booking number (B-12), when, how many, the name, the phone and any note. You also get the same by email. And the guest gets a confirmation on WhatsApp with their booking number. One thing to know about the guest's message: WhatsApp only lets a business write to somebody who has written to it first, so the booking page asks the guest to send you a hello and gives them a button that does it. Their confirmation waits up to fifteen minutes for that hello and goes the moment it arrives. If they never write, it is not sent, and the booking is still in your list either way.

The same way you match a hidden name to an order. The hello lands in the WhatsApp box beside your orders board. If their message quotes the booking number (the hello button on the booking page puts it in for them), it matches on its own and their confirmation goes. If it does not, type their booking number (B-12), their order number, or their phone number into the box next to the message and press Pair. From then on that hidden name is that guest.

Orders → Reservations & waitlist. Pick a day and you get that day's bookings in time order, with the covers counted, how many are booked ahead and how many are waiting now. Each booking has Seat (with a table to choose), No-show and Cancel, and anything you get wrong has an Undo.

Yes. The same page has a Book form at the bottom: name, people, when, phone, a table if you want to give one, and notes. It goes in the same list as the ones guests make, and each row says which way it arrived.

Yes, when you give the booking a table. A free table shows its next booking on the tile in copper, as the time, the name and the party size, from three hours before until an hour after, so nobody seats a walk-in on a table that is promised.

Add the person at the door with a name, how many they are and a phone number. They sit as Waiting, with the minutes counting up. When a table frees, press Call. When they arrive, press Seat and pick the table. If they give up, press Left.

A WhatsApp saying their table is ready and asking them to come to the host within ten minutes. It goes out through the same message lane as every other customer message, so your pause switch and your message log apply to it unchanged. Somebody with no phone number is simply marked as called.

No, and that is on purpose. The way to it is the Book a table button on your own ordering page, which is the page you want people to find. The booking page itself is deliberately kept out of search results.

It is limited: only a handful of bookings can be made from one connection each hour, and there is a hidden trap on the form that bots fill in and people never see. A booking that trips it is quietly thrown away.

Two different things. Tables, QR codes, the floor plan, bookings and the waitlist need dine-in on your plan, which is Growth and above. Tabs, rounds, split bills, the kitchen screen and waiter phones run on paired devices, and devices need the POS add-on, which is a yearly add-on on top of your plan. Your Plan & billing page shows both.

The devices stop selling and say so, but they stay paired and nothing on them is lost. Renew it and they start again at once, with nothing to set up and nobody to re-pair. Your tables, QR ordering, bookings and the waitlist are part of your plan, not the add-on, so they keep working either way.

Yes. A device showing the floor asks for the room again every fifteen seconds, and every change answers with the whole room rather than a patch, so a round sent on one phone is on the other one and on the counter within seconds. The only thing that is refused is two open tabs on one table.

Press Close this table. A table that was opened by mistake with nothing on it simply goes away, and it does not turn up later in your cancelled orders pretending to be a lost sale.

You cannot close it away like an empty one. Either take the payment, or have a manager cancel the sale, which is recorded as a cancellation with a reason. That is the point: food that was cooked should never quietly vanish from the day's numbers.

No. Guests use a phone camera on the QR card and a web page for booking. Your staff use the Get Menu POS app on Android tablets and phones, one for the counter, one on the kitchen wall and one in a waiter's apron pocket if you want tableside ordering.