Getting started

Go to the signup page and work through its three steps: your restaurant name (which fills in your web address), then your own name, email, password and WhatsApp number, then the plan you want. Accept the terms and press Create. Your ordering page goes live immediately at your own address on our domain — no app to install, nothing for your customers to download.

Your restaurant gets its own subdomain — for example your-restaurant followed by our platform domain. The signup page checks availability as you type and suggests alternatives if your first choice is taken.

15 days with the full product — every feature, including WhatsApp automation — and no card needed to start. The trial also has a generous cap of 1,000 orders, which almost no restaurant reaches in two weeks. When the trial ends your page pauses until you subscribe; your menu and settings are kept. One thing to know before you choose at signup: the free trial belongs to the MONTHLY plans. Pay-as-you-go has no trial, because there is no monthly fee to try — you pay per order from your first order, and the signup form says so beside the choice.

Your page is paused, not deleted, for 7 more days — sign up to a plan in that window and everything is exactly as you left it. After that grace period the trial account is removed.

No. Everything — your customer page, your admin panel, your orders board — runs in a normal web browser on any phone, tablet or computer. The only external step is linking WhatsApp by scanning a QR code, which uses the WhatsApp app you already have.

In this order: (1) your menu — at least your main categories and items with prices; (2) opening hours; (3) minimum order amount; (4) the buildings/areas you deliver to with their fees; (5) link WhatsApp. That's enough to take real orders. Photos, themes and promotions can come after. You don't have to hold that list in your head: Settings → Getting started is the same checklist inside the panel, each row linking to the screen that finishes it, and it works out what you have already done from your actual data rather than from a box someone ticked.

Cash on delivery or card machine on delivery — the customer picks at checkout. There are no online payments anywhere in the system, and no card details are ever typed or stored. This is deliberate: it means zero payment setup for you and zero card risk for your customers.

Yes — there are 12 different page designs (from photo-heavy grids to elegant text-only menus), more than 50 colour themes, a font picker and three photo styles. All of it is in the Themes section of your admin panel, and changes apply instantly.

Your page is live from the moment you sign up — open your own address in any browser, or use the Storefront link in the top corner of your admin panel. Nothing is published 'later'; what you see is what customers see.

Place it yourself: open your page, add an item to the cart, check out with your own name and WhatsApp number. You'll see it appear on your Orders board instantly and receive the customer confirmation on WhatsApp — the exact experience your customers get.

It is your control room — orders board, menu editor, settings, marketing, reports — at /admin on your own restaurant address. Sign in with the email and password you chose at signup.

Yes, and you create them yourself — Settings → Team, owner only. Enter a name and email, press Create manager account, and copy the one-time password it shows once. There are two roles: owner (you — full control) and manager (day-to-day operations; a few sensitive actions such as the WhatsApp connection, cancelling an already-delivered order, and Plan & billing are owner-only). Up to 5 manager accounts per restaurant.

Use 'Forgot password' on the login page. You'll get an email with a secure link; the link works on any device and can only be used once. After a reset, all other signed-in sessions are signed out for safety.

Revenue and orders for today, the last 7 and the last 30 days, your average order value, revenue/orders-per-day charts, a best-sellers table, a repeat-customer table, coupon usage and review-link clicks — plus a needs-attention strip at the top when something wants a decision (it hides itself when everything is calm). It is the landing page of the admin panel.

No accounts, ever. A customer opens your page, taps items into a cart, gives a name and WhatsApp number, picks their building and unit, and orders. Their browser remembers their details on their own phone for next time — we never make them register or sign in.

English today, and the platform is built so Arabic can be added later. Your menu items themselves can be written in any language you like — the text you type is the text your customers see.

Set the day to Closed in your opening hours and your page shows a customised 'closed' screen with a countdown to your next opening — customers can look at the menu but cannot order. You can style that screen (colours and message) under Settings.

Settings → Restaurant → Hours, the Time zone section at the top. Pick your country's zone from the list, or choose Other and type the region name (for example Europe/Zurich). Only the owner account can change it. Your opening hours, the times your automatic messages go out, and every report follow the zone you set. The page shows the current time in that zone so you can check it before saving.

It's the smallest order value you accept for delivery, checked at checkout — a customer below it is asked to add more before ordering. Most restaurants set one that covers their delivery cost; you can change it any time in Settings.

It is designed phone-first — most restaurant customers order from a phone. All 12 designs adapt to any screen size, and your admin panel works on a phone too, so you can run the orders board from the counter.

This helpdesk covers the everyday questions tab by tab; the community forum has real questions answered by the platform team; and the Support page lists our email and WhatsApp for anything specific to your account.

Yes — until you share your address, only you know it exists. Place test orders freely; you can cancel them from the orders board (cancelling restores any tracked stock), and your dashboard is yours to reset perspective on once real trade starts.

The address box checks as you type: a spinner, then a tick or a cross. When taken, you get up to two ready-made alternatives — your name with -dubai, -cafe, -uae or -1 — and tapping one fills the field. The rules: 3–32 characters, lowercase letters, numbers and dashes, no dash at the start or end, and a short reserved list nobody can take.

At least 12 characters including an uppercase letter, a lowercase letter and a number — the requirements tick green as you type. Note that changing or resetting a password later only requires 8 characters, so a password that passes those screens would not have passed signup.

Public signup has three settings the platform operator controls: open, invite-only (an Invite code field appears and must match exactly) and closed. Ask the operator for a code — the switch flips without a deploy, so it can change the same day.

A welcome message to the number you entered: your live page link, your dashboard link, and your plan. On a monthly plan it states the trial terms and the exact end date; on pay-as-you-go it says plainly that there is no trial on that track and that billing starts once your card is saved. Then, if your WhatsApp line was ready, it tells you to scan the QR under Settings → WhatsApp; if it is still being set up it says so — everything else already works.

Pick the shape of the deal, not the details — you can change plan later from Settings → Plan & billing. A MONTHLY plan is a fixed fee whatever you sell, and it starts with 15 free days and no card. PAY-AS-YOU-GO has no monthly fee: you pay a small fixed amount per order plus VAT, there is no free trial, and it needs a card on file before it can start — you add that after signing in, from Plan & billing, on Stripe's own secure page. The rule of thumb: a steady week of orders makes a monthly plan cheaper; an occasional or seasonal kitchen usually does better paying per order.

Somebody built your restaurant for you — one of our channel partners — and the link hands it over. Open it, choose your own password, and the account becomes yours: the menu, hours and delivery areas they prepared are all there, and your page starts taking orders. The person who set it up loses their access to your dashboard the moment you finish; they keep only the billing relationship. If the link says it has expired or has already been claimed, ask them to send it again from their own portal.

Yes. Each branch is its own restaurant on Get Menu — its own menu and prices, its own WhatsApp number and groups, its own staff logins and its own bill — which is what keeps one branch's evening out of another's numbers. If you run several, we can group them so you get one screen putting their sales side by side; ask support and we will set the group up. See /docs/account#how-do-i-see-all-my-branches-in-one-place for what that screen shows.

Yes, worldwide. A number is checked against the real numbering rules for the country code chosen — the wrong length or an impossible prefix is refused at checkout with a plain message, rather than being accepted and failing silently when the confirmation is sent. UAE landlines are refused by name, because WhatsApp lives on mobiles and a landline on an order ticket means a customer nobody can reach.