Partners & affiliates

A CHANNEL PARTNER is a reseller. You get your own partner price for each package, you decide what the restaurant pays, and what you keep is the difference. You have a portal, you set prices in it, and your balance can run in either direction. An AFFILIATE introduces a restaurant and earns a share of what that restaurant actually pays us. You never set a price, you have no billing relationship with the restaurant, and your balance can never be negative — an affiliate cannot owe us money, by design and not merely by convention.

No — the two are mutually exclusive by design, and the systems behind them are kept separate on purpose so that one can never produce the other's outcomes. Pick the one that fits how you work: if you want to own the customer relationship and price it yourself, be a partner; if you want to make introductions and be paid for them, be an affiliate.

Fill the form on the 'Become a channel partner' page: your name, what you trade as, email, WhatsApp number, your bank details, and a password. There is no approval step and no queue — your account is active the moment you finish and your portal opens straight away, with every package and the partner price you pay for each one. Nothing is charged and nothing is committed by signing up.

One subtraction: what the restaurant pays, minus your partner price for that package. That is the whole model — nothing to explain on a statement and nothing that depends on a formula you cannot check. It is computed in the restaurant's own billing currency, so a restaurant billed in another country's currency produces a line in that currency, not a converted one.

The prices on the public pricing page are RETAIL — what a restaurant pays if it comes to us directly. You do not pay those. You get a partner price for each package, visible only to you in your portal, and you decide what to charge. You can also charge for your own work on top — the setup, the menu build, the training, being there when something breaks. We do not set that and we take no cut of it.

Every month, for as long as the restaurant stays. Each month your book closes with one line per restaurant. This is not an introduction fee: a restaurant you sold two years ago is still producing a line every month it trades — which is also why it is worth setting one up properly rather than quickly.

Nothing settles for that restaurant that month and nothing is owed in either direction on it. Lines are only ever made from money that actually arrived, so you are never asked to fund a customer we were not paid by — and equally, a signup that never becomes a paying restaurant never becomes a line.

Because your restaurants are billed in their own currencies, and adding two currencies together does not produce money — it produces a number that looks like money and is false. Since this is a figure we actually pay you, you get one signed subtotal per currency, each with a sentence saying which way it goes. Netting stops at the currency boundary deliberately: a surplus in one currency does not settle a shortfall in another, because that would be a conversion nobody agreed to.

By bank transfer, made by a person — nothing automated moves money. When your balance in a currency is positive we transfer it and record the reference against the lines it closed, and the transfer appears in your Payouts screen with that reference. Add your bank details in your portal's Account screen before your first balance is due; account name, bank and IBAN is enough, because what we need is something a human can read while making the transfer.

That a shortfall was absorbed by the transfer rather than chased separately. Your balance is netted across ALL your restaurants in a currency, never per restaurant — so a restaurant you priced below your partner price is covered by the margin on the others, and one figure is paid rather than two pointing in opposite directions. The transfer row names how many lines were netted off, so a payment smaller than the margins you expected always has a visible reason.

The Pricing screen in your portal, one card per restaurant. A monthly restaurant gets a 'Monthly price they pay' box; a pay-as-you-go one gets a 'Per-order rate they pay' box — only the one that applies is shown. Your own partner price sits beside the box, so the margin is visible while you type it. Leave the box empty and the restaurant simply pays that package's list price, which the card names.

Because it was your first paying restaurant. Pricing below your partner price is allowed only once you already have at least one OTHER restaurant on a paid plan — the shortfall is netted off against your future payouts, and with no other paying restaurant there are none to net it against. Both halves of that rule matter: 'other' means not the restaurant you are pricing, and 'on a paid plan' means an actual paying restaurant, because a free trial generates no payout to absorb anything. Your dashboard shows which side of the line you are on, and each pricing card carries a 'Discount allowed' or 'Floor applies' badge.

No. The rule is about whether discounting is possible at all, not about its size — with one other paying restaurant you may price a second one down as far as you like, including to nothing. What the rule prevents is the single state with no recovery: a shortfall owed by somebody with no income stream to net it against. Everything you set is visible to us, and we would rather talk about a surprising number than cap you.

No. Nothing is bought in bulk, there is no minimum, no commitment and no stock. Your partner price is simply a price we have given YOU rather than the restaurants, and it is the same whether you sell one restaurant or fifty.

Yes, and each is billed in its own currency. You then hold one balance per currency and are paid separately in each.

They are invoiced by us at the price you set, and your trading name appears on that relationship — so no, it is not hidden. What they never see is your partner price or what you keep; that is between you and us.

Two ways, both from your Onboard screen. Either they sign up through your own onboarding link — a permanent link that never changes, so anything you have printed keeps working — and arrive already attached, with nothing to claim afterwards. Or you create the account for them and they accept an invite. There is deliberately no third way: a restaurant cannot be attached to you after the fact, which is what stops anyone claiming somebody else's customer.

Everything in their dashboard while it is unclaimed — that is what building it means, and it is how you set up the menu, hours, delivery areas and branding for them. Three things are shut to you the whole time: their password (there is no field anywhere in your portal that could set one, and nothing shows you what they pick), their Plan & billing screen, and creating staff logins for them. The moment they accept the invite, your access ends permanently and you are back to the price and the balance.

No — it goes out automatically the moment the restaurant is created, and you can send it again but not withhold it. There is also nothing to be gained: until the invite is accepted the restaurant cannot take a single order, so an unclaimed account is worth nothing to anybody.

Your Onboard screen lists them under 'Waiting to be claimed' with how many days each has been sitting there, and turns the count amber once one has been waiting a fortnight. Press 'Send invite again' — the commonest cause is simply a lost email. You can keep setting the restaurant up meanwhile; nothing you do there is lost when they claim it.

Your portal is read-only for the moment: you can see your restaurants, your pricing and your balance, but the buttons that change something are inactive. Your existing restaurants carry on trading and their lines carry on closing normally. Get in touch and we will sort it out.

A set of ready-made flyers about the system, written for restaurant owners and carrying YOUR name and contact details rather than ours. They come as PDFs to send on WhatsApp or print, as web pages you can edit, and as vector files you can open in a design tool and export as a picture for social media. There is a Flyer kit tab in your portal: set your details, look at any flyer with your branding on it, then download the whole set or have it emailed to you.

On the Flyer kit tab there are five fields — the name you want on the flyers, a one-line description, your website, your phone number and your email address. Anything you leave blank simply does not appear on the flyer: no empty line, and never a gap with a placeholder in it. The name is display only, so you can trade under one name and market under another; your statements and invoices keep your trading name whatever you put here. If you leave the phone or the email blank we use the ones already on your account.

Only a price you have set yourself. If you have given a package a price of your own on the Pricing tab, the flyers say 'from' that figure in your own currency. If you have not, no price appears anywhere on them — we never print our own price on your marketing, because it is not what you charge.

Yes, and it costs nothing and takes about a minute. Your website in your portal gives you a page at yourname.restaurantorder.site carrying YOUR brand name, your WhatsApp number and your prices — not ours. Our name is not on it. Send that link to any restaurant: it works on a phone, and every button on the page opens a WhatsApp chat with you. There is a pricing page on it too, showing the plans at the prices you charge. It goes live the moment you save; there is nothing to deploy and nothing to wait for.

Your website in the portal, and there are only four things to fill in. Your brand name is what restaurants see at the top of every page — yours, not ours. Web address is the short word in front of .restaurantorder.site: lowercase letters, numbers and hyphens, starting with a letter, twelve characters at most, and it has to be one nobody else has taken. Your WhatsApp number is required, because every button on the site opens it — country code and digits only, no plus sign or spaces. Phone and email are optional and are simply left out of the footer if you leave them blank. A logo is optional too; without one the page shows your brand name as text, which looks deliberate rather than broken. Finally there is a published tick — untick it and the site stops answering, which is how you take it down without losing the settings.

The same place your invoices do — the prices you set on the Pricing tab of your portal. There is deliberately no second set of prices attached to the website, because two lists of prices eventually disagree and the one on the website is the one a restaurant would hold you to. Change a price on Pricing and the site shows the new one straight away. If you have not set your prices yet the site does not invent any: it asks restaurants to message you for them, and your portal warns you that it is doing that before you send the link out.

Not today — the address is a name of your choosing in front of .restaurantorder.site and that is the only form it takes. The name is yours to pick and yours to keep, and the link is short enough to print. If a domain of your own matters to you, say so; it is not something you can switch on yourself.

You introduce a restaurant using one of your own links, they sign up through it, and you earn a share of what that restaurant actually pays us. You set no prices, you have no billing relationship with the restaurant, and you cannot end up owing us anything. You can sign up yourself on the Become an affiliate page — your account is live straight away, with no approval queue and nothing to wait for.

ONE-TIME: you are paid out of the restaurant's first month, less our own share of it. RECURRING: you are paid a share of the restaurant's payment every month it stays. YOU choose which of the two a link offers, on each link you create, and that choice is fixed for the life of that link — it can never change underneath a restaurant that arrived through it. If you want to offer the other model, make a second link and share that one instead. We set the rates; you choose which of them a link uses, and every payment we tell you about states which model produced it.

When money has actually settled — never at signup. A restaurant can sign up, be invoiced and then never pay, and commission earned at signup would mean paying for a customer we were never paid by, which would then have to be clawed back from you. So a commission follows the payment, and you get an email naming the amount, its currency, which restaurant and what it covers.

No, and not merely as a matter of policy — the amount cannot go below zero anywhere in the system that computes it. It matters most on a pay-as-you-go restaurant, whose first month can be small or even nothing: in that case your share for that month is nothing, and it is never turned into a debt.

Yes. Sign in and you get your links, the restaurants that came through each one, what each has earned you, your balance in every currency you hold, your payout history with the transfer receipts attached, and your own account and bank details. You still receive payment notices by email, and payouts are still made by a person doing a bank transfer — the portal is where you can see all of it rather than waiting to be told.

The restaurant's own billing currency, so a restaurant billed abroad produces a payment in that currency. Every amount we send you carries its currency in the message rather than being a bare number, so two payments of different currencies can never look like the same figure.

Your dashboard shows both, and they answer different questions. The balance is what is outstanding right now; beside it, a lifetime summary shows what has been paid to you already and what you have earned in total. Both are broken out per currency and never added together, because an amount in one currency plus an amount in another is not a number that means anything. Anything cancelled is left out of the total — an accrual that was voided was never earned. The summary only appears once you have a history, so a new account is not shown a row of zeroes.

Yes — an email lands when a restaurant you introduced completes its signup, and the same is true for channel partners when a restaurant they onboarded is created. That is the moment your work paid off and it is the one message worth sending. You will also get a plain confirmation email when your own account is created, with your code and where to sign in; it deliberately contains no 'choose your password' link, because you already chose one and a message telling you otherwise reads like a phishing attempt.

As many as you like, and none of them ever expires or gets used up. One link can bring in a single restaurant or fifty, this month or in two years, and it keeps crediting you every time. Most affiliates end up with one per place they promote — a link for a social bio, another for a mailing list, another for the restaurants they visit in person — because that is how you can tell which one is actually working.

No, and that is deliberate. A link's payout model is fixed when you create it, so a restaurant always gets exactly what the link it clicked promised. If you want to offer the other model, make a second link and share that one instead. You can rename a link whenever you like — the name is only there to help you tell yours apart — but the model and the web address never move.

It tidies your list, and nothing else. An archived link keeps working and keeps crediting you: if somebody signs up through one, you are paid for it on that link's model exactly as before, and we flag it so you can see a campaign you thought was finished is still bringing restaurants in. Archiving is for old campaigns you no longer want cluttering the screen. You can also remove a link outright, but only if nothing has come through it yet — once a restaurant has joined through a link we keep it, because it is the record of where they came from.