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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Is the platform only for restaurants in the UAE?It is built UAE-first (VAT handling, building-based delivery, prayer-time awareness for Ramadan) but nothing stops cafes elsewhere — pricing displays in your currency and your timezone drives your hou AnsweredHow fast can I realistically go live?Same day. Menu with prices, opening hours, delivery areas, scan the WhatsApp QR — restaurants who have their menu ready in a document usually finish in under an hour. AnsweredMy restaurant name is taken as an address — what now?The signup checker suggests variants (add your area, a word like 'kitchen'). The display NAME on the page itself can still be exactly your restaurant's name — only the web address needs to be unique. AnsweredCan family staff share one login?They can, but separate manager accounts are better: you can revoke one phone's access without changing everyone's password, and actions are attributable. AnsweredWhich browsers are supported?Any modern browser — Chrome, Safari, Samsung Internet, Edge, Firefox — on any device. There is nothing exotic in the pages by design. AnsweredDo I need a computer, or does a phone work?A phone is enough for daily operation — the orders board is designed thumb-first. A computer is nicer for big menu-entry sessions, but never required. AnsweredCan I see a real example page?Yes — the platform runs public demo pages in several styles. Ask support for current links, or just start a trial: your own page IS the demo, private until shared. AnsweredHow long does it actually take to go live?Your page is live the second signup finishes — the success screen shows the address with Copy and Open buttons. Realistically you want a menu, hours, a minimum order and your buildings before sharing AnsweredCan I set up the page before telling anyone?Yes — your page is only found by people you give the link to (or search engines once you share it around). Until you publish the link, it is effectively your private staging area. AnsweredMy WhatsApp says "being set up" — is something broken?No, a normal first-day state: everything else works and your page can take orders today; you get a message when your number is ready. If you saw a Connect WhatsApp step instead, your line was ready im AnsweredWho owns my menu and customer data?You. It is your restaurant's data held under your account; exports exist, and if you ever leave, data handling follows the privacy policy — we are the software, not the owner of your business. AnsweredCan I change my web address later if I pick the wrong one?Not self-serve — ask support. It is treated carefully on purpose: the address is printed on every QR code and baked into every link you have already shared, so a rename breaks things already out in th AnsweredIt says my email already has an account — but I never signed up?That appears when the email is already registered, including an earlier attempt of your own. Try signing in, or Forgot password. A signup that fails part-way removes its half-made account automaticall AnsweredWhat happens the moment a customer places their first order?Three WhatsApp messages fire within seconds: confirmation to the customer, the full kitchen ticket to your managers' group, the dispatch to your riders' group — and the order appears on your board. AnsweredCan I use my Instagram bio link for ordering?Yes — that is exactly how most of our restaurants use it. Put your page address in the bio; every order flows to your board and WhatsApp automatically. AnsweredWhere do customers see my location and phone number?Your customer-facing phone comes from Settings → Branding and appears as a Call us button on the closed page. Your map location is set in the same place and is reused by your review link, wallet card AnsweredDoes the trial ask for a credit card?No card at signup. The trial simply pauses at day 15 if you don't subscribe — nothing charges itself. AnsweredIs there really no app my customers need to download?Really none. Your page is a website that behaves like an app — customers open your link, order, done. That is the whole point: zero install friction. AnsweredWhat if I make a mess of my settings while exploring?Nothing you do in the panel is destructive without a confirmation. Explore freely; menu items can be deactivated instead of deleted, and test orders can be cancelled. AnsweredWhat does the platform cost after the trial?Plans are monthly, invoiced properly with VAT. Current plan pricing is shared when you subscribe — contact support and we'll quote you straight. AnsweredCan I have both delivery and pickup?Delivery is the primary flow today, with dine-in via table QR as the second mode. True 'pickup' as its own flow is not a separate option yet — many restaurants run pickup informally through a note. AnsweredHow do I close just for Eid without deleting my hours?Tick Closed on that weekday under Working hours, then untick it afterwards — your times are remembered in the boxes. There is no one-off holiday date switch today. Pair it with a line on your Closed p AnsweredWhat size should my logo be, and what formats work?Square — PNG, JPG or WebP up to 2 MB; 800×800 is the sweet spot, under Settings → Branding & logo. On the Photo Hero layout you will also want a header photo: a wide 3:1 crop, 1600×533 or bigger. AnsweredHow do I change the message customers see when we're closed?Settings → Closed page: a message up to 120 characters plus three colours (blank keeps your layout's default). Use "Preview closed page ↗" to check it — the preview works while you are open and only s AnsweredHow do customers find my delivery fee before ordering?The fee is shown the moment they pick their building at checkout, before they confirm — no surprises at the door. Answered
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