Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Is the scratch card annoying for customers?It is offered after DELIVERY, when goodwill peaks, and it's opt-in play. Restaurants using it see repeat-order lift because the prize creates the next visit's reason. AnsweredHow big should a welcome discount be?10% with a sensible minimum outperforms deep cuts long-term — you're buying a first trial of food you're proud of, not renting bargain hunters. AnsweredWhy did nobody get told about my price change?Price drops announce when you EDIT a price on the menu page. A bulk Excel import replaces the menu rather than editing prices, so nothing announces — correct behaviour, not a fault. Drops also wait ou AnsweredWhat's the charity round-up's uptake like?Small amounts, surprisingly steady uptake — and the receipt itemising the donation properly (outside VAT) makes it audit-clean. Pick a cause your neighbourhood recognises. AnsweredWhat's the difference between a bundle and a percent coupon?A bundle IS the price ('3 for 99') — clean psychology, clean receipt. A coupon subtracts from full price. Bundles feel like a deal designed by a chef; coupons feel like a discount. AnsweredCan I run happy-hour pricing on drinks?Yes — time-window pricing per item. Outside the window the normal price returns automatically; nobody has to remember to switch anything back. AnsweredWhy was my campaign held instead of sent?One of three reasons, printed on the row: the customer would pass your weekly cap, two campaigns picked the same person in the same week, or the mechanic always asks first (abandoned carts, permanentl AnsweredCan I A/B test two offers?Not as a formal split-test feature — run them in sequence and read orders per send in the campaign stats. With restaurant-sized audiences, sequential beats splitting anyway. AnsweredWhy was my campaign's audience smaller than my customer count?Exclusions protect you: recently-failed numbers, your weekly cap, and customers already held for another campaign all shrink the send honestly rather than spamming. AnsweredHow do I promote to only my building-X customers?Condo plays target buildings directly — a building deal unlocks when enough distinct customers in that tower order. Precision without exporting lists anywhere. AnsweredI can't find the abandoned-cart feature in my panel — does it exist?It does — Marketing → the 'Abandoned carts' card, under 'Bring them back'. It opens straight onto its own section: turn it on, choose how long to wait and what to say; every prepared message then wait AnsweredCan I cap how much a campaign can cost me?Campaign value is bounded by design: coupons carry usage caps, prizes are minted single-use, and marketing volume obeys your weekly per-customer cap. Set caps at creation — the platform enforces them. AnsweredReview-for-reward: is it against Google's rules?Rewarding REVIEWS is fine; rewarding POSITIVE reviews is not. The built-in flow (and its visible warning) rewards the act of reviewing — keep your copy neutral and you're clean. AnsweredWhat is the win-back ladder?A gentle sequence for lapsed customers — each rung waits, escalates slightly, and stops the moment they order. It runs through your caps and windows like everything else. AnsweredWhat is beat-the-rush?A storefront nudge in your quiet window ('order before 12:30, beat the rush') — display-only, no messages, and it shifts real orders off your peak. AnsweredWill a building deal tell my customers who else in their tower ordered?No, and it structurally cannot: deals need at least 5 distinct customers in a building, a captain needs at least 3 orders, so no play can point at one household. Losing is not recorded anywhere, and t AnsweredIs it safe to offer a reward for leaving a Google review?Read the warning on the page first — it sits above the switch, with a separate never-pre-ticked box confirming you read it. The reward is for TAPPING your review link, not for praising you, and a fixe AnsweredWho actually holds the charity money my customers round up?You do — the round-up is paid to you with the rest of the order, and the platform never receives, holds or forwards any of it. You remit it to the cause you named; customers are told exactly that at c AnsweredDo promotions apply to dine-in orders?Item pricing and bundles, yes. Delivery-specific mechanics (free-delivery thresholds) naturally don't. Dine-in has its own perk set on top. AnsweredCan customers abuse the first-order offer with new numbers?A new number is a new customer to the system — that's the honest edge of the mechanic. Keep the offer margin-safe and treat abuse volume as a signal you'll see in the numbers. AnsweredCan I limit a coupon to one specific customer?Coupons are code-based; today the binding to a person is the code's secrecy plus single-use. For per-person automatic value, the loyalty auto-apply reward IS bound to the customer's number. AnsweredCan the platform suggest which items to pair?The pairing engine learns from your actual order patterns and surfaces real combinations; you approve what shows. Your data does the thinking. AnsweredCan I switch off just one kind of automatic message without switching everything off?Yes — Marketing → Channels: thirteen kinds of message, each with its own WhatsApp and wallet tick boxes. Untick both on a row and that promotion goes silent while everything else carries on. Changes a AnsweredWhat's the single highest-ROI promotion to start with?The first-order welcome offer plus 'goes great with' pairing on your top three mains. Both sell to people already on your page — no message costs at all. AnsweredWhat is 'Bring it back' and how is it different from deleting a dish?Retiring keeps the dish's history and lets past customers vote for its return — one click restores it, and you can message the voters when it lands. Deleting throws all of that away. Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.