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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Can I take dine-in orders without printed QRs, from a waiter's phone?The system's dine-in entry is the QR by design (it's what removes the waiter trip). A waiter CAN scan the table's code on the customer's behalf and hand the phone over. AnsweredSomeone photographed our table QR and 'ordered' from home as a prank — risk?A table order placed from home still lands on your board with the table name — staff glance, see table 7 empty, cancel with reason. Codes can also be rotated by retiring/re-adding a table if one leaks AnsweredHow many people can join a group order?Enough for any real table — the flow is built for families and office lunches. Practical limits are generous; the kitchen ticket itemises per person either way. AnsweredCan dine-in be cash-only while delivery takes card machine?Yes — dine-in's allowed payment list is separate. Checkout refuses a method not allowed for tables rather than silently switching it. AnsweredWhat is the treasure hunt perk?A dine-in game where a visit can uncover a prize — configured under the dine-in perks (Pro tier for prize-bearing games). It gives tables a reason to scan every visit. AnsweredCan hotel rooms use this as room service?Rooms are tables with nicer names — 'Room 214' works exactly like 'Table 12', including the QR card by the phone. Delivery-style address flow stays available for outside orders. AnsweredDoes the scan-again perk require the same table?It rewards the RETURNING customer, recognised by their number, whichever table they sit at. Loyalty is to the person, not the furniture. AnsweredWhat sizes do the print-pack cards come in?Per-table PNG and SVG (scalable to any size) plus a print-ready A4 sheet. Most restaurants print tent cards from the A4 and laminate. AnsweredWhat actually happens when a guest "finds treasure"?You pick an item and how many tables to hide it at; the system chooses the tables at random. A guest only sees it at the order-summary step, it is added free, and the kitchen ticket prints "(treasure) AnsweredWhat's the group-order etiquette for who pays?The starter pays — the link they share says so. It mirrors how tables actually work: one bill, one payer, friends sort themselves out. AnsweredCan a customer just type in a table number instead of scanning?No, deliberately. Your normal link never offers dine-in; the only way into a table order is scanning that table's card, which carries a random ten-character code rather than the table name. Nobody can AnsweredCustomer scanned table 4 but moved to table 9 — what does the kitchen see?The order carries the table that was SCANNED. Staff correct it verbally (the ticket has the customer's name); for chronic movers, re-scanning at the new table before ordering fixes it. AnsweredKitchen wants dine-in tickets marked loudly — options?They already are: dine-in tickets name the table prominently instead of an address. Kitchens separate the two streams at a glance. AnsweredA guest scanned at lunch and ordered delivery from home that night — did it go to the table?No. The scanned table lives in that browser tab only, for at most four hours, so a later visit through your normal link is an ordinary delivery order. There is also a "Not at a table?" link on the che AnsweredHow do I take the whole dining room offline for a private event?Untick "Accepting scans" on each table and Save. Scanning those cards then shows the normal delivery storefront rather than an error. Tick them back afterwards — the same printed cards work again; not AnsweredDo table QRs work for shisha cafes with outdoor seating?Perfectly — outdoor tables are just tables. Laminate the cards; the scan-to-order flow doesn't care about walls. AnsweredWhy can't my group use a discount code?The group checkout offers no coupons, no round-up, no upsell shelves — one shared bill with a dozen contributors makes a code discount impossible to attribute fairly. Participants do get the loyalty-c AnsweredCan I see which tables order most?Table names ride every dine-in order, so the orders board filtered by table tells the story. The happy-table draw also uses live table activity. AnsweredWe renamed table 12 to "Terrace 3" — will old tickets change?No — past orders keep the name that was true when they were placed; only new scans use the new name. The printed card keeps working too: renaming never changes the code, only "New code" does. AnsweredI picked my brand colours for the QR card and it refused to save. Why?Two rules, refusals rather than silent corrections: the code must be darker than its background (light-on-dark codes fail on plenty of phones), and the pair needs at least 4:1 contrast. The designer s AnsweredSomeone joined our group order but never picked anything — can we still order?Yes — an empty person just shows "Nothing yet". The only thing that blocks the order is an item that became unavailable, and both the organiser and whoever added it are messaged about that. The organi AnsweredDo table QRs expire?No — a table's code is stable until you retire the table. Reprinting is only ever needed for wear and tear. AnsweredCan I see which tables have the treasure hidden at them?No — and neither can anyone else: not on the page, not in the change log. If that list existed anywhere readable, somebody could go and sit at the right table. You see only how many are hidden and how AnsweredA table's card got stolen — do I need a locksmith?Retire the table, add it again, print the new card — the old code dies instantly. Thirty seconds, no locksmith. Answered
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