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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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What is actually in the print pack?A ZIP file. For every table accepting scans you get an A4 page in one PDF, plus a vector SVG and a 1200 pixel PNG. Give the SVG to a print shop; print the PDF yourself for tent cards. Tables you have AnsweredCan I print tonight's book for the host stand?Yes. Press Download CSV on Orders → Reservations & waitlist. You get today and tomorrow by default, the bookings with times, names, numbers, party sizes, tables and notes, and the people waiting under AnsweredCan two waiters work the same table at the same time?Yes. Every device asks for the room again about every fifteen seconds and gets the whole room back, so a round sent on one phone is on the other phone and on the counter machine within seconds. The on AnsweredI changed the percentage but an open table still shows the old one.A table that is already open keeps the figure it was last worked out with until its next round. Send another round, or close and reopen the table, and it takes the new percentage. Tables opened after AnsweredDo I get a message when a booking comes in?No message goes out for a booking, to you or to the guest beyond the thank you on screen. It appears on Orders → Reservations & waitlist, and on the floor of your devices if you gave it a table. Keep AnsweredCan I have a QR code at the counter for walk-ins, not tied to a table?Two ways. Tick Print a code to your ordering page under Settings → Printing & receipts and every receipt carries it, which is the cheapest QR ordering system there is. Or add a table called Counter un AnsweredHow do I put my dining room into Get Menu?Settings → Tables & QR ordering, then the Add table form. Three things for each table: what staff call it (12, Terrace 3), where it is (Inside, Terrace, Roof) and how many seats. Add them one at a tim AnsweredFour friends want to pay a quarter each. Is that quick?Very. Split the bill, then Evenly, then the minus and plus buttons under How many ways, from two to twenty. Every share is the same amount and the odd fil goes on the first share, so the shares always AnsweredThe Save button on the floor plan will not press. What is wrong?Two tables are sitting on top of each other. The page lists them by name underneath the room and keeps Save the plan inert until you move one. Nothing you have done is lost while you sort it out. Drag AnsweredCan somebody flood my booking page with fake bookings?It is limited. Only a handful of bookings can be made from one connection each hour, and the form carries a hidden trap that bots fill in and people never see; anything that trips it is quietly thrown AnsweredHow big is the floor plan grid?Twenty four squares across and sixteen down, one grid for each area. A table can be from one to eight squares wide and one to eight tall, which covers a two seater and a long communal bench on the sam AnsweredThere is no Book a table button on my page. Why?One of two reasons, and Settings → Tables & QR ordering says which at the top of the page. Either table booking is not part of your plan, which is Growth and above, or you have no tables switched on y AnsweredOne table is out of use for a week. Can I stop just that one?Yes. Find it under Settings → Tables & QR ordering, untick Accepting scans and Save. Scanning that card then shows your normal ordering page instead of a table order, the table drops out of the QR pri AnsweredDoes the booking page know when I am full?No, and it is better to know that now. It records what the guest asked for and shows it to you. It does not count covers, read your opening hours or hold a particular table. Treat it as the diary at t AnsweredDo I need a QR code on every table, or one for the room?One per table, and every code is different. The code is what tells the kitchen which table the food is for, so a shared code would send everything to the same place. Each table gets its own scan link AnsweredA guest ordered on the QR code themselves. Can we still add to their table?Yes. Their order opens that table on your floor: the tile stops being white and shows the amount. Tap it, press Add to this table and send another round. The round the guest sent is marked as ordered AnsweredDo I need restaurant reservation software as well as this?No. Table reservation software is included once dine-in is on your plan. Guests book on your own ordering page, and the bookings land on Orders → Reservations & waitlist, the screen your staff already AnsweredCan I draw my restaurant the way it really looks?Yes. Settings → Tables & QR ordering → Floor plan. Pick an area at the top, tap a table under Not on the plan yet to drop it in, then drag it to where it stands. With a table selected, use Wider, Narr AnsweredOne person is paying by card and the rest in cash on the same bill. Possible?Yes. On the Charge screen add more than one way of paying to the same sale, and the amounts add up to the total. Only cash is allowed to be over, and the change comes out of the cash part. An amount o AnsweredHow do guests find my booking form?A Book a table button sits on your ordering page under the header, on every page design. It opens your booking page at your own address followed by /book. That button is the way in: the booking page i AnsweredWhy can my manager not change the service charge?Because it is owner only, like the other settings that change what a customer is charged. A manager can run every table, take money and split bills, but the percentage itself is yours to set. Every ch AnsweredCan I add a service charge to tables only?Yes. Settings → The POS, the Service charge on tables section, one field, from 0 to 20 percent. It is added to every table as its own line called Service charge, on the tab, on each bill and on the re AnsweredHow does the kitchen tell the floor that the food is up?The cook taps each dish as it is plated and presses Ready when the round is up. That table then appears under Waiting on you on every waiter phone and POS machine, with the table name, the round and h AnsweredWhich times can a guest choose?Today, Tomorrow or Pick a day, then half hour times across lunch and dinner, plus an Other time door for anything else. Every time shown is in your restaurant's own clock, whatever clock the guest's p AnsweredCan the terrace and the inside room be separate plans?Yes, and that is what Where it is on each table decides. Every different word becomes its own area with its own grid, and the devices show the areas as buttons across the top of the Tables screen. Kee Answered
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