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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
A customer says they never got their confirmation — where do I check?Reports → Message history, Status = failed: the reason is printed under the row in plain English. Nothing failed? Check paused — those were held while sending was off and never went out, a different p AnsweredWhere do I see which review links were clicked?Reports → Tracked links: sent, tapped at least once, click-through rate, and a row per link with the order and customer. The dashboard carries a summary panel with an "Open links report →" button. AnsweredMy statement shows no VAT — is that a bug?No — VAT appears only when a TRN is saved under Settings → Ordering. Without one, documents are titled Invoice with no VAT line; with one, Tax Invoice showing the VAT already inside the totals. AnsweredWhat are the coloured bars at the top of my dashboard?Things that need you now: orders waiting to be confirmed, orders out for delivery, items with no stock, messages that failed in the last 24 hours — each a link to the page that resolves it. Nothing to AnsweredI sent a campaign and nothing happened — where did it go?Reports → Message history → the Marketing review tab. Marketing our rules held — a customer reached twice in one week, or a type that always needs approval — waits there for Approve or Discard, with a AnsweredWhy is my click count lower than I expected?Two deliberate filters: WhatsApp's preview fetch is not counted as a tap, and the same person tapping repeatedly within an hour counts once. The number never overstates interest. AnsweredHow do I get a monthly summary for my accountant?Reports → Monthly statements: each month has a PDF (to file or hand over) and an XLSX (to sum in your own spreadsheet), from the same figures as your dashboard. Set your TRN under Settings → Ordering Answered
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