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Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Is there restaurant reporting software built in, or do I have to export everything to Excel?Built in. Your Dashboard has today, the last seven and thirty days, your average order, revenue and orders per day, best sellers, repeat customers, coupons and review link taps. Reports then holds the AnsweredCan a manager see the shift reports, or is it owner only?Managers can see them. A shift lead who cannot see today's takings cannot run the shift. What a manager is refused is short and specific, and it is listed in the Account, trial and billing tab of the AnsweredWhich of my coupons cost me the most?The Coupons & promos panel on your Dashboard. It lists which codes were used in the range you chose and how much discount each gave away, so the dear one is the one with the biggest figure next to it, AnsweredIs it recorded when I download the shift report?Yes. Every download is written to your change log with your name, the dates you asked for and the time. That is deliberate and it protects you: if somebody with a login takes a copy of your figures, t AnsweredWhy is the money in my report different from what the customer handed over?Because the report records what the sale took, never what crossed the counter. A fifty note against a sale of forty eight fifty is a forty eight fifty row, and the one fifty is change rather than taki AnsweredHow do I compare counter sales with online orders?Reports, Shifts and the POS shows the average sale at the counter with the online average beside it for the same dates. Most restaurants find the two are not close, and which way round tells you where AnsweredWhat do the figures at the top of the Shifts and the POS page mean?Four numbers for the dates you pick: taken at the POS with the number of sales, the average sale with your online average beside it, drawer out by across every closed shift in the range, and the value AnsweredWhere do I see the hours my staff worked?Reports, Hours worked. People clock in and out on the POS sign in screen with their own four digits, and the report shows hours per person and per day for the dates you pick, with breaks taken off and AnsweredWhat is in the shifts CSV that is not on the screen?Quite a lot. The screen is built for a quick scan; the file is built for your accountant. Per shift it carries sales, gross, cash, non cash, refunds, voids, discounts, the float, money paid in and out AnsweredDo refunds show anywhere in my reports?Yes. On the Z report they get their own line rather than being buried as negative sales, so you can see gross and net side by side, and they are in the shifts CSV per shift. Across several branches th AnsweredMy dashboard says forty orders today but my statement says thirty-eight. Which one is right?Both, and they are counting different things. Order counts on the Dashboard include every order, cancelled ones too, while revenue there counts only orders that were not cancelled. The monthly stateme AnsweredIs there a list of every message you might ever send in my restaurant's name?Yes. Open Reports → What we can send. It lists every message type that can go out under your name: what triggers it, the exact wording you last sent, and whether it is switched on. It is the screen to AnsweredCan I download my POS sales as a spreadsheet?Yes. Reports, Shifts and the POS has a Download CSV link that gives one row per shift for the dates you picked, and it opens in Excel or Numbers. If you want a row per order instead, use Export these AnsweredDo tips show anywhere in my reports?Tips taken at the counter are on the Z report of the shift. Open Reports → Shifts and the POS, pick the dates and open a shift: tips sit next to gross sales, refunds and net sales, so the cashier who AnsweredDoes the report show what each way of paying took?The Z report does, line by line: cash, card machine, gift card, store credit, house account and anything else you have set up, each with how many sales and how much. The shifts CSV carries cash and no AnsweredWhat does drawer out by mean?It adds up the difference between counted and expected across every closed shift in your date range. A small figure across a busy week is normal. A large one, or one that is always short and never ove AnsweredDoes my dashboard revenue include counter sales?Yes, and it excludes cancelled ones, exactly as it does for online orders. If you want the counter on its own, Reports, Shifts and the POS separates it out and puts your average counter sale next to y AnsweredHow far back can I look at shifts?As far as you like, by setting the From date at the top of the page. It shows up to two hundred shifts at a time, which is months of trading for most restaurants, and the CSV covers whatever range you AnsweredCan my accountant have a login that only shows the reports?There is no reports-only role today. The two roles are owner and manager, and a manager login made under Settings → Team sees the dashboard, the statements and every report, along with the orders and AnsweredCan I compare this Ramadan with last Ramadan?Yes, with two statements. Reports → Monthly statements keeps the most recent 24 months, newest first, so download the XLSX for both months and put the Daily sheets side by side. The numbers are real n AnsweredDo counter sales show up in my monthly statement?Yes. A counter sale is an order like any other, so it counts in your dashboard revenue, your monthly statement and your orders export, all from the same arithmetic. There is no second set of books for AnsweredIs it recorded when I download my own figures?Yes, every statement download is recorded, and so is every export containing customer details. That is deliberate and it protects you: if somebody with a login takes a copy of your customer list, ther AnsweredCan I see which cashier closed each shift?Yes. The shifts table names who opened it, who closed it and which machine it ran on. Every sale, refund, void and discount also carries the person behind it, which is why each person gets their own f AnsweredSomebody swears they never got their confirmation. Where do I check?The message history, under Reports. Find the order, read the row: it will say sent, failed with the reason in plain English underneath, held, paused, or that there was no channel to send on at all. Th AnsweredHow do I see how many orders came from the table QR codes and how many were delivery?Open Reports → Monthly statements and download the XLSX. On the Summary sheet, How orders arrived splits delivery from dine-in, with a count and an amount for each, and How customers paid splits cash Answered
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