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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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We are a food court stall with no tables at all. Is the kitchen screen still worth pairing?Yes. The kitchen display screen shows counter sales, orders from your ordering page and delivery app orders as tickets, with no tables involved. The cook taps each dish as it is plated and presses Rea AnsweredDo my waiters each need their own phone, or can they share one tablet POS system for the restaurant?Either works. Every device asks for a PIN, so three waiters can share one phone by pressing Lock between them and signing in with their own four numbers, and every round then carries the right name. A AnsweredCan a station print a ticket and show it on the kitchen screen at the same time?Yes. When you add a station under Settings → Printing & receipts, give it a printer and also tick Also on the kitchen screen. Each dish set to that station then prints its ticket and appears on a scre AnsweredOur new waiters keep opening the wrong table on the phone. Anything I can do?Draw the floor. Settings → Tables & QR ordering → Floor plan lets you drag each table to where it really stands, make it wider, taller or round, and the waiter's phone then draws the same room. Name t AnsweredWhy does my booking page ask the guest to send me a hello on WhatsApp?Because WhatsApp only lets a business write to somebody who has written to it first. The booking page gives the guest a button that sends you a short hello with their booking number in it, and their c AnsweredA table walked out without paying. What do I do on the POS?A table with food on it cannot simply be closed, because cooked food should never vanish from the day's numbers. A manager opens the table and cancels the sale with a reason, and it is recorded as a c AnsweredCan I charge a service charge on the terrace only and not inside?No. There is one service charge for the whole restaurant, set under Settings → The POS in the section called Service charge on tables, anywhere from 0 to 20 percent. It goes on every table's bill as i AnsweredHow do I know how many covers I have booked tonight?Open Orders → Reservations & waitlist. The three figures at the top are the bookings for the day you are looking at with the covers counted, how many are booked ahead, and how many are waiting at the AnsweredCan guests who scanned the table QR code split the bill themselves on their phones?No. A guest who orders from the QR code on the table pays the way you set for dine in, and any splitting is done by staff on the POS. Open the table, press Split the bill, and split by item into up to AnsweredCan waiters see tonight's bookings on their phone without asking the host?Yes, once a booking has been given a table. A free table on the floor shows its next booking on the tile in copper, with the time, the name and the party size, from three hours before until an hour af AnsweredA guest wants to move their booking to Saturday. Can I edit it?There is no edit button today. Cancel the old booking with the Cancel button on Orders → Reservations & waitlist, then add the new one with the Book form at the bottom: name, people, when, phone and a AnsweredWe have a private event on Friday. Can I block the booking page for that night?Not for one night on its own. The booking page does not read your hours or count covers; it records what the guest asks for and shows it to you, so a Friday booking would still land on Orders → Reserv AnsweredCan I remind guests shortly before their table time?Yes. Settings → Tables has a setting called Remind guests before their booking: off, 15 minutes before, or 30 minutes before. The guest gets a short WhatsApp with the table time, the party size and th AnsweredCan I run more than one kitchen display system, one for the grill and one for the drinks bar?Yes, as many as you like, because the yearly price covers every device. Pair each screen under Settings → The POS as A screen in the kitchen, then on each screen tap the station button across the top AnsweredCan the kitchen screen show table orders and delivery orders on separate lists?Not by type. The kitchen screen is one list in the order tickets arrived, whether they came from the counter, a table, the ordering page or a delivery app, because the cook works in arrival order. Wha AnsweredCan my booking form take a deposit from the guest?No. Table reservation software here takes a name, and optionally a WhatsApp number and a note, and nothing is paid online. A booking is a record of what the guest asked for, shown to you on Orders → R AnsweredA party of fifteen tried to book online and the form refused. Why?Online bookings are capped at twelve people, and bigger parties are asked to call you. That is deliberate: a table of fifteen is a conversation about layout and timing, not a form. Take it yourself wi AnsweredCan a waiter put a note like no onions on a round before sending it to the kitchen?Yes. On the waiter's phone, press Add to this table, pick the dishes, and use the note box for no onion, less sugar or anything the cook needs to know. The note travels with the round to the kitchen s AnsweredIs there a restaurant table management app for my phone?Two halves. The Get Menu POS app on an Android phone, paired as A waiter's phone, opens on the floor and shows every table live: free, open, waiting for the bill, and the next booking. Adding tables, AnsweredCan I share the booking page link directly on Instagram?Yes. The booking form lives at your own address followed by /book, and the Book a table button on your ordering page goes there too. The page itself is kept out of search results on purpose, so a dire Answered
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