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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
A customer wants their number removed from marketing but still wants to order.Tell support — the number is suppressed from marketing while orders keep working normally. Honouring this fast is also what keeps your WhatsApp reputation healthy. AnsweredHow long do delivery addresses stay on file?The structured address (building/unit) rides the order records; free-text pins and notes are purged on the retention schedule. The privacy policy carries the exact windows. AnsweredCan another restaurant on the platform see my customer list?No. Every row is tagged to one restaurant and every query is fenced to it at the database layer — structural separation, re-verified repeatedly across the whole codebase, not a setting anyone could fo AnsweredCan I download my full customer list?Yes, owner-gated export — and note each export is audit-logged, which protects YOU in any later dispute about where a list went. AnsweredDoes the system remember my customers' addresses for them?Their own phone does, per restaurant, and that copy never leaves their device. There is deliberately no way to type a phone number and retrieve a person — that would let anyone look anyone up. AnsweredDo you keep the address of someone who abandoned a cart?A cart left behind is deleted whole after three days — the row, not just its contents — and immediately if that number goes on to order. The shortest retention on the platform, precisely because it is AnsweredIs my restaurant page tracking my customers? What exactly is recorded?First-party visit measurement only — built and run by the platform, no Google Analytics, no ad pixels, no third-party trackers, nothing follows anyone to another website and nothing is ever sold. What AnsweredA customer asked me to delete everything about them. What do I do?Email support with the mobile number they ordered with. Their orders keep amounts and invoice numbers (you need those for tax) but the name, phone, unit, map link, notes and message contents are strip AnsweredWhere do I report a suspected data issue?Email support marked SECURITY — it reaches the operator directly and gets priority. Recurring third-party-style security reviews run on the platform; external reports are taken seriously. AnsweredDo you sell or share customer data?No. Customer data exists to run YOUR restaurant's orders and loyalty. It is not sold, not pooled across restaurants, not advertising fuel. AnsweredGDPR/PDPL — who is responsible for what?You are the business collecting from your customers; the platform processes it to provide the service, with retention, erasure and isolation built in. The legal pages state the split plainly. AnsweredDo you track my customers across other websites?No cross-site tracking, no ad pixels by default, no behavioural profiles. The page needs a cart and a phone number to work, and that is what it touches. AnsweredIs the rider link a privacy risk if forwarded?It exposes ONE order's delivery details for its short life, then dies — single-use, 12-hour, burned on completion. Far safer than the screenshot of a ticket it replaces. AnsweredAre my menu prices and sales visible to competitors on the platform?Your public page shows what any menu shows. Your sales, customers and settings are isolated at the database layer — no restaurant can query another's anything. AnsweredA customer asked what data you hold on them — what do I tell them?Point them to the privacy page and support. The honest short version: name, number, delivery addresses, their orders — and message contents auto-purge on a schedule. Answered
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