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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Can customers choose the crust, the size and the toppings when they order pizza online?Yes, through option groups on the dish. Under Menu, add a Size group marked Must pick, a Crust group marked Must pick, and a Toppings group with a Max picks number and a price on each topping. On the AnsweredHow does online ordering for restaurants actually work here, from the moment a customer opens my link?They open your address, see your menu, and add dishes to a cart, answering any choices a dish asks for. At checkout they drop a map pin, pick their building from your list, type the unit number and th AnsweredIs there a touch screen ordering system for customers standing at my counter?Not a kiosk, no. What you have instead is the customer's own phone: a QR card from Settings → Tables & QR ordering opens your menu with the table already known, and the receipt can carry a code to you AnsweredMy app is not on your list. Can I still get its orders on my board?Yes, by hand. Use The manual door on the Delivery apps page: pick the app, type its order code, the customer, the lines with prices, the delivery fee and any discount, and press Send to the kitchen. I AnsweredIs commission free online ordering really possible?On your own page, yes: an order placed on your Get Menu link pays no commission to anybody, and we take no share of it. The apps are a different matter. They charge their own commission on their own o AnsweredHow do I run an order delivery system for my own drivers and the apps' drivers at the same time?They run side by side without mixing. An order from your own page is yours to deliver: pick a rider on the board and the ticket goes to their WhatsApp group. An order from a delivery app arrives on th AnsweredCan I set a minimum order for delivery, and free delivery above a certain amount?Both live on Settings → Ordering rules. Minimum order is measured against what the customer actually pays, so a bundle price or a discount can push a cart under it, and the checkout refuses with a cle AnsweredHow long before the apps actually start sending me orders?That depends on the app rather than on us. Deliveroo issues its keys through its own developer portal, so you can be running the same day. Talabat and foodpanda hand out access after a partner request AnsweredDo I need a developer to connect a delivery app?No. Every box on the form is something the app hands you: your store id and the keys they issued. You paste them in and press Connect. The only step outside Get Menu is copying one address from our pa AnsweredCan I use this as food delivery dispatch software for my own drivers?Yes, through WhatsApp. Set up your riders under Settings → Riders & dispatch groups, with a group for each crew if you run more than one. On the orders board pick the rider and press Out for delivery, AnsweredThe app would not take our refusal. Now what?Your side is still right: a refused order is cancelled here. The message on screen tells you the app did not take it and asks you to tell them by hand on their tablet, which is the honest instruction AnsweredWhy did a customer get a WhatsApp from us at six in the evening about tomorrow's order?That is the day before reminder for an order booked for later. When an order is booked at least a day ahead, a reminder goes at 18:00 the day before, in your restaurant's time zone. It is not sent if AnsweredCan I get Talabat and Deliveroo orders on the same screen as my own?Yes. That is what the delivery apps connection is for. An order from one of the online food delivery platforms becomes an ordinary order here: your next order number, your orders board, your kitchen s AnsweredA customer paid cash on delivery and now wants a refund. What does the system do?The money side is yours, because no money ever moved through us. If the order is still live, cancel it with a reason and the customer is told, and stock, a coupon use and any loyalty reward go back. I AnsweredWhat happens to an order placed one minute before I close?It is accepted, because it arrived inside your working hours. Outside your hours the page shows your closed screen with a countdown, and even a cart built earlier is refused at checkout with a message AnsweredDo app orders show in my reports and my daily total?Yes. They are ordinary orders, so they appear on the orders board, in the orders export and in your monthly figures with everything else. That is the point of doing your food delivery management in on AnsweredA customer with a Saudi number wants to order from my Dubai page. Will the checkout accept it?Yes. The phone field carries every country code, and the number is checked against that country's real numbering rules, so an impossible number is refused and a real one is accepted. The WhatsApp conf AnsweredWhere do I accept or refuse an app order?Two places, and both of them tell the app. The Orders from the apps panel on the Delivery apps page, and the kitchen screen, where the ticket shows Accept the order and Refuse instead of the usual Rea AnsweredCan a customer cancel an order they booked for later, or do they have to call me?They can cancel from their own order page until the deadline you set, as long as the kitchen has not started. The deadline is the slot time minus the cancel hours on Settings → Ordering rules, and the AnsweredI marked an order delivered but the customer says the rider has not arrived yet. Can I undo it?Delivered is almost the end of the road. From Delivered the only move is to Cancelled, and only the owner can do that, because the stamps, the coupon and the review request have already followed the d AnsweredWhy is an app order missing from my shift figures?Deliberately. The app took the money from the customer and owes it to you, so nothing was handed over at your counter. The shift figures and the closing report count what the counter actually took, an AnsweredI switched on orders for later. How far ahead can a customer book, and how soon?You decide both on Settings → Ordering rules under Orders for later. Days ahead sets how many days into the future the calendar shows, and Earliest slot sets how many minutes from now the first slot c AnsweredThe app cancelled an order after we started cooking. What happens here?The app tells us and we cancel it on your board with their reason written against it, unless it has already gone out as delivered. It is recorded in the messages list on the Delivery apps page too, so AnsweredDoes marking a dish sold out tell the delivery apps?Yes, for dishes you have matched, and for the apps that accept it. Switching a dish off on your Menu page or marking it off on the POS stock screen sends the change out to every connected app that can AnsweredWhy does an app order show a dish name I never use?Because that product code has not been matched to one of your dishes yet. An unmatched line is kept exactly as the app wrote it, so your kitchen still gets the right food, but it carries their wording Answered
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