GetMenu
HomePricingOur ClientsHelpCommunityAboutContactStart free trial

Home / Community / Orders & delivery

Orders & delivery

A customer paid the rider by card but the order says cash. Can I change how an order was paid?

29 September 2026
Get Menu team ANSWERED29 September 2026

Yes, from the All tab of the orders board with an owner login. Each order has a payment method select: an online or QR order moves between cash and the card machine, a POS sale paid in one go moves between your ordinary ways of paying with a correction line in its shift while that shift is open, Split: two methods takes the first amount and works out the rest, and an active house account puts the whole order on that account. POS sales show their real way of paying there. Every change is in the day report with who made it; a refunded, cancelled or already split order cannot be changed. The Orders & delivery tab in the docs covers payment changes.

Related questions

A regular got three review requests in one afternoon. How many follow-ups can one customer get?Orders & deliveryCan the re-order nudge say something different each time, in my own words?Orders & deliveryCan I charge delivery by how far the customer is instead of by building?Orders & delivery