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A customer orders on Talabat and also on my own page. Are they one customer in my list?

20 August 2026
Get Menu team ANSWERED20 August 2026

No. An app order does not create a customer, because the apps hand over a masked number rather than the person's real one. Orders on your own page create and update the customer, earn stamps and can be messaged. So the same person can be a known regular on your page and a stranger on the app. That is one more reason to move regulars across with a link on the receipt. The Orders from delivery apps tab in the docs explains why app orders earn no stamps.

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