Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 995 questions answered
- 18 topics
- Every question answered before it appears
How do I turn one time customers into regulars?Two things, in this order. Switch on stamps so the second visit is worth something, on Marketing, Loyalty and stamps. Then write one earned gift card rule so the fiftieth visit is worth something bigg AnsweredIs commission free online ordering really possible?On your own page, yes: an order placed on your Get Menu link pays no commission to anybody, and we take no share of it. The apps are a different matter. They charge their own commission on their own o AnsweredHow do I raise a purchase order?Open Menu, then Purchase orders. In New purchase order choose the Supplier, set Expected to the day you want it, add Notes if they need to know something, and press Create the order. It opens as a dra AnsweredWhat is the monthly savings statement I saw on the loyalty page?A short message once a month telling a customer how much they saved with you, from coupons, rewards and tier discounts added up. It only goes out past a floor you set, so nobody gets a message about s AnsweredDo I need somebody technical to install a restaurant point of sale?No. There is no server to install and nothing to configure on your network. You put one app on an Android tablet, type a six character code, and the device already knows your menu, your people and you AnsweredShould my reward be a discount or a free item?A free item, in most restaurants. It is easier to say out loud, it feels bigger than it costs, and it brings somebody in for a specific thing rather than for money off. Use a percentage when your bask AnsweredIs a four digit PIN really safe enough?On its own, no, and we do not pretend otherwise. It works because of what surrounds it: the PIN is useless without a paired device, it is checked on our side rather than on the tablet, five wrong trie AnsweredWhat is a Z report?The written record of one shift. It lists the sales and how many, how they were paid line by line, refunds, sales cancelled after printing, discounts given, the float, money in and out of the drawer, AnsweredCan two waiters work the same table at the same time?Yes. Every device asks for the room again about every fifteen seconds and gets the whole room back, so a round sent on one phone is on the other phone and on the counter machine within seconds. The on AnsweredHow do I tell my customers about a new rewards programme?Put it in front of them where they already are. The message after their first order, the one that offers them the card, does most of the work on its own. Add a line to your ordering page description, AnsweredCan I run this on a normal Android tablet?Yes, and that is the ordinary case. Install the app, pair it with a code from your admin, and it sells. Add a network or Bluetooth printer whenever you want paper. The one thing worth checking is the AnsweredWhich of my dishes actually make me money? The best sellers list only tells me what sells most.Open Menu → Recipes & food cost. The Every dish table lists each dish with its menu price, its food cost, its margin in money and as a percentage, and how many ingredients its recipe uses. Read down i AnsweredWhy is one of my margins shown in amber?Because it is under fifty per cent. It is a nudge to look, not a rule. Some dishes are meant to be cheap and bring people through the door, and some are amber because a recipe line is wrong rather tha AnsweredHow do I run an order delivery system for my own drivers and the apps' drivers at the same time?They run side by side without mixing. An order from your own page is yours to deliver: pick a rider on the board and the ticket goes to their WhatsApp group. An order from a delivery app arrives on th AnsweredWhat is the difference between a gift card and a coupon?A coupon is a discount you give away. A gift card is money somebody has already paid you and can spend later. A coupon costs you margin the moment it is used. A gift card was paid for up front and sit AnsweredCan I give a customer a gift card automatically when they reach a milestone?Yes. On Marketing, Gift cards, use the panel called Cards people earn. Pick what they have to do, how many, and what the card is worth, then save the rule. A hundred days of ordering earns a fifty car AnsweredHow much do I owe on gift cards right now?The Outstanding figure at the top of the Gift cards page. It adds up what is still sitting on live cards, which is money you have already taken and still owe. Live cards counts how many are still wort AnsweredCan I pay for the POS by bank transfer instead of a card?Talk to us before the year is up. The button on your own billing screen charges the card you have saved, but a year can be recorded as paid another way from our side, and the tax invoice is issued eit AnsweredIs there restaurant reporting software built in, or do I have to export everything to Excel?Built in. Your Dashboard has today, the last seven and thirty days, your average order, revenue and orders per day, best sellers, repeat customers, coupons and review link taps. Reports then holds the AnsweredWhat is the simplest restaurant rewards program to run?One stamp per completed order, five stamps for a free drink. It is the easiest to explain at the counter and the easiest for a customer to believe in. Clever schemes with points and levels look better AnsweredCan I reward my best customers without discounting for everybody?Yes, and that is what tiers and earned gift cards are for. A tier or a rule only pays somebody who has already proved they come back, so the cost lands on customers you have kept. A coupon campaign pa AnsweredI changed the percentage but an open table still shows the old one.A table that is already open keeps the figure it was last worked out with until its next round. Send another round, or close and reopen the table, and it takes the new percentage. Tables opened after AnsweredCan I download my POS sales for my accountant?Yes. Reports, Shifts and the POS has a Download CSV button for whatever dates you have chosen. Your monthly statement under Reports covers your trading as a whole, and every order still has its own in AnsweredCan a manager see the shift reports, or is it owner only?Managers can see them. A shift lead who cannot see today's takings cannot run the shift. What a manager is refused is short and specific, and it is listed in the Account, trial and billing tab of the AnsweredIs the margin on the recipes page before or after VAT?Like for like. Your menu prices include VAT, and the cost you type for an ingredient is what you paid with VAT inside it, so the margin on Menu → Recipes & food cost compares a price with VAT in it ag Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.