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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Can I change my email address?Yes — through support with verification (email is your login identity, so it's handled carefully rather than self-serve). AnsweredWhy did nobody get told about my price change?Price drops announce when you EDIT a price on the menu page. A bulk Excel import replaces the menu rather than editing prices, so nothing announces — correct behaviour, not a fault. Drops also wait ou AnsweredMy WhatsApp says "being set up" — is something broken?No, a normal first-day state: everything else works and your page can take orders today; you get a message when your number is ready. If you saw a Connect WhatsApp step instead, your line was ready im AnsweredDoes the scan-again perk require the same table?It rewards the RETURNING customer, recognised by their number, whichever table they sit at. Loyalty is to the person, not the furniture. AnsweredWhat's the charity round-up's uptake like?Small amounts, surprisingly steady uptake — and the receipt itemising the donation properly (outside VAT) makes it audit-clean. Pick a cause your neighbourhood recognises. AnsweredWhat are the table orders showing up on my board?Dine-in orders from a table QR — the card shows "🍽 Table 12" where a delivery order shows the building and pin, and there is no rider control because nobody rides to a table. Filter by Type under "Mo AnsweredCan I run loyalty WITHOUT the wallet card?Yes — stamps and rewards run entirely on order flow; the card is optional polish. But the card is the retention magic: a customer who carries your logo in their wallet remembers you exist. AnsweredWhat's the difference between a bundle and a percent coupon?A bundle IS the price ('3 for 99') — clean psychology, clean receipt. A coupon subtracts from full price. Bundles feel like a deal designed by a chef; coupons feel like a discount. AnsweredWho owns my menu and customer data?You. It is your restaurant's data held under your account; exports exist, and if you ever leave, data handling follows the privacy policy — we are the software, not the owner of your business. AnsweredCan I pause marketing but keep order messages?Yes — 'Pause all marketing' on the Marketing review screen (Marketing → Review queue & weekly cap) is your own switch. It stops your whole marketing lane at once — WhatsApp and wallet, including alrea AnsweredCan I change my web address later if I pick the wrong one?Not self-serve — ask support. It is treated carefully on purpose: the address is printed on every QR code and baked into every link you have already shared, so a rename breaks things already out in th AnsweredWhat sizes do the print-pack cards come in?Per-table PNG and SVG (scalable to any size) plus a print-ready A4 sheet. Most restaurants print tent cards from the A4 and laminate. AnsweredOptions in Arabic — will they work?Yes — option names are your text, any language renders. Keep the special characters ( ) : | ; + out of names, since they structure the format. AnsweredCan a customer redeem a reward twice, or pass the code to a friend?A reward code is single-use — first redemption consumes it, whoever types it. If you would rather it could not travel at all, choose auto-apply as the redemption mode: the reward is tied to the earnin AnsweredCan one item have both sizes and add-ons?Yes — an item carries multiple option groups: a required 'Size' single-choice group and an 'Extras' multi-choice group with per-option prices work together on the same item. AnsweredMy stock number looks wrong — how do I find out what happened?Scroll to "Stock movements" at the bottom of the Inventory page: every change is a line with time, item, amount and a reason — order, cancel, restock or adjust. A count that looks wrong can always be AnsweredIs there a template for Ramadan / Eid greetings?Yes — the campaign composer ships seasonal template packs (Ramadan, both Eids, National Day). Fill the bracketed blanks; the composer refuses to send while a bracket is unfilled. AnsweredHow do I search for a customer by phone number?Type it into the Search box — two characters minimum. Spaces and dashes are ignored, and a local 05… matches the stored 9715… form, so "050 123" finds the order. The same box matches invoice numbers a AnsweredWhat actually happens when a guest "finds treasure"?You pick an item and how many tables to hide it at; the system chooses the tables at random. A guest only sees it at the order-summary step, it is added free, and the kitchen ticket prints "(treasure) AnsweredCan I run happy-hour pricing on drinks?Yes — time-window pricing per item. Outside the window the normal price returns automatically; nobody has to remember to switch anything back. AnsweredWhy was my campaign held instead of sent?One of three reasons, printed on the row: the customer would pass your weekly cap, two campaigns picked the same person in the same week, or the mechanic always asks first (abandoned carts, permanentl AnsweredWhat's the group-order etiquette for who pays?The starter pays — the link they share says so. It mirrors how tables actually work: one bill, one payer, friends sort themselves out. AnsweredI turned my loyalty programme off. Did I just delete everyone's stamps?No — stamps and earned rewards are preserved; switching off only stops new accrual and the invitation to new customers. Turn it back on and the same cards carry on. AnsweredCan I A/B test two offers?Not as a formal split-test feature — run them in sequence and read orders per send in the campaign stats. With restaurant-sized audiences, sequential beats splitting anyway. AnsweredCan a customer just type in a table number instead of scanning?No, deliberately. Your normal link never offers dine-in; the only way into a table order is scanning that table's card, which carries a random ten-character code rather than the table name. Nobody can Answered
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