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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Customer scanned table 4 but moved to table 9 — what does the kitchen see?The order carries the table that was SCANNED. Staff correct it verbally (the ticket has the customer's name); for chronic movers, re-scanning at the new table before ordering fixes it. AnsweredHow do I handle a no-show customer at the door?Cancel with the honest reason; stock restores. Their number stays in your customer list — you'll recognise a repeat offender by their history. AnsweredWhy was my campaign's audience smaller than my customer count?Exclusions protect you: recently-failed numbers, your weekly cap, and customers already held for another campaign all shrink the send honestly rather than spamming. AnsweredWhich message tells the customer the rider's name?The out-for-delivery message — it carries the rider's name and phone when you assigned one, so the customer knows who is arriving. AnsweredIt says my email already has an account — but I never signed up?That appears when the email is already registered, including an earlier attempt of your own. Try signing in, or Forgot password. A signup that fails part-way removes its half-made account automaticall AnsweredWhat happens the moment a customer places their first order?Three WhatsApp messages fire within seconds: confirmation to the customer, the full kitchen ticket to your managers' group, the dispatch to your riders' group — and the order appears on your board. AnsweredWhere do I click to open an order and see everything about it?Tap the order number on the board card — it opens the order's own page: every line with unit prices, the money breakdown exactly as charged, customer and delivery details, the rider, and a timeline of AnsweredCan I use my Instagram bio link for ordering?Yes — that is exactly how most of our restaurants use it. Put your page address in the bio; every order flows to your board and WhatsApp automatically. AnsweredCustomer claims they were charged wrong — how do I check?Open the order: every line, option, discount, fee and rounding is itemised as charged. The page total equals the stored total by construction — read it with the customer line by line. AnsweredWhat is the "Marketing review" tab next to my message history?It holds marketing that needs a human decision — chiefly one customer matched by several campaigns at once — with Approve all / Discard all or one at a time. The same tab carries your weekly per-custo AnsweredCan I use my personal number?You can, but a dedicated restaurant number is cleaner — customers message it expecting the restaurant, staff can hold it, and your personal chats stay yours. AnsweredA customer double-messaged asking if the order went through — how do I check fast?Search their number on the orders board — every order they placed is listed instantly. If nothing shows, the order did not go through (the platform never half-takes an order). AnsweredWhere do customers see my location and phone number?Your customer-facing phone comes from Settings → Branding and appears as a Call us button on the closed page. Your map location is set in the same place and is reused by your review link, wallet card AnsweredDoes the trial ask for a credit card?No card at signup. The trial simply pauses at day 15 if you don't subscribe — nothing charges itself. AnsweredHow do I promote to only my building-X customers?Condo plays target buildings directly — a building deal unlocks when enough distinct customers in that tower order. Precision without exporting lists anywhere. AnsweredCan I give a customer bonus stamps manually?Not from the panel today — accruals are automatic to keep the ledger honest. A single-use coupon is the clean 'thank you' instrument instead. AnsweredIs there really no app my customers need to download?Really none. Your page is a website that behaves like an app — customers open your link, order, done. That is the whole point: zero install friction. AnsweredThe QR page keeps refreshing — is that normal?Yes, QR codes rotate while unlinked; scan any current one. The page stops polling by itself after a while — reopen it to resume. AnsweredA customer says they never got their confirmation — where do I check?Reports → Message history, Status = failed: the reason is printed under the row in plain English. Nothing failed? Check paused — those were held while sending was off and never went out, a different p AnsweredWhere do I see which review links were clicked?Reports → Tracked links: sent, tapped at least once, click-through rate, and a row per link with the order and customer. The dashboard carries a summary panel with an "Open links report →" button. AnsweredWhat if I make a mess of my settings while exploring?Nothing you do in the panel is destructive without a confirmation. Explore freely; menu items can be deactivated instead of deleted, and test orders can be cancelled. AnsweredCan a customer have cards at two of my branches?Each restaurant page runs its own programme, so yes — cards are per restaurant. Cross-branch shared cards are deliberately not a thing (each branch's economics stay clean). AnsweredDoes the loyalty discount stack with a coupon?No stacking, ever: the customer gets the better of the two, and a losing coupon's use is refunded. Predictable for you, fair for them. AnsweredAn order vanished from the New tab but I never accepted it — where did it go?It aged out of the New window (two hours by default) and moved to Active — which exists precisely so an unaccepted order never falls off your working set. Lengthen the window or enable auto-confirm un AnsweredWhat is the correct flow when we run out of an item mid-order?Cancel with an honest reason (the customer is told), or call and offer a swap before cancelling. Then mark the item sold out so the page stops selling it — stock tracking would have done that for you. Answered
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