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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
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Can I put a big photo of my restaurant across the top of my page?Yes, on the Photo Hero layout. Open the Theme gallery and press Apply on Photo Hero. Then go to Settings → Branding & logo and set a Header photo: a wide 3:1 crop, 1600 by 533 pixels or larger, and pr AnsweredWhat is the smallest useful way to start?Menu on your ordering page, one tablet on the counter, cash only, and a shift opened in the morning and closed at night. Nothing else. That gives you what you sold, who sold it, and whether the drawer AnsweredIs there a monthly fee for the point of sale?No. It is one price a year for the whole restaurant, on top of your plan, and it does not change with the number of devices. Your Settings, Plan and billing screen shows the price before VAT and the e AnsweredIs it recorded when I download the shift report?Yes. Every download is written to your change log with your name, the dates you asked for and the time. That is deliberate and it protects you: if somebody with a login takes a copy of your figures, t AnsweredIs selling gift cards worth it for a small restaurant?They are one of the few offers that pay you before they cost you. The money arrives today and the food is served later, and a good share of every card is spent above its own value. There is nothing to AnsweredWhat should my opening routine look like?Sign in, [clock in](/docs/staff-hours), open the shift and count the change already in the drawer as your float. That is it. Opening a shift is also the moment dishes the kitchen marked sold out yeste AnsweredWhat is a sensible first earned gift card rule to write?Something a regular can reach in a few months, worth a real meal. Days they have ordered on set to fifty, with a card worth twenty five, is a good shape for a [cafeteria](/solutions/shawarma-fast-casu AnsweredWhy is the money in my report different from what the customer handed over?Because the report records what the sale took, never what crossed the counter. A fifty note against a sale of forty eight fifty is a forty eight fifty row, and the one fifty is change rather than taki AnsweredDo I need a receipt printer on the first day?No. Without one the POS shows the same receipt on the screen instead, with a line saying why, and the customer can read it there or have it on WhatsApp. You will want a printer soon, because a [kitche AnsweredWhat is the difference between stamps and customer tiers?Stamps are a card that fills up, pays out once, then starts again. Tiers are a level a customer reaches and keeps, which can give a percentage off every order from then on. Stamps reward the next visi AnsweredCan I run the whole thing from one Android phone: orders, the counter and stock?Yes, with two things open. The dashboard works in the phone's browser: the orders board, the menu, stock and every report. The POS is a separate app that pairs with a six-letter code from Settings → T AnsweredIs a cloud based POS safe when my internet is not?Yes, because the device does not wait for us to make a sale. The sale is written on the device first and sent second, so it survives even if the app closes a moment later, and everything goes up on it AnsweredCan I give people extra stamps for adding my card?Yes. On the Loyalty and stamps page there is a setting that grants bonus stamps when somebody adds your card, one to ten of them. It is granted once per customer ever, so deleting the card and adding AnsweredIf I change a price tomorrow, does last night's Z report change?No. The figures are written down at the moment you close and stay as they were. A closed day is history, and history does not get better arithmetic applied to it. It is the same principle as a closed AnsweredCan I send an offer only to people who have not ordered for a month?Yes. Open Marketing → Campaigns, press New campaign, and choose the audience Haven't ordered in a while. Write the message, pick the channel and send; it goes out inside the daytime window under your AnsweredHow do I put my dining room into Get Menu?Settings → Tables & QR ordering, then the Add table form. Three things for each table: what staff call it (12, Terrace 3), where it is (Inside, Terrace, Roof) and how many seats. Add them one at a tim AnsweredDo I have to type the card machine total every night?No. It is optional and the shift closes fine without it. Restaurants that take a lot of card usually do type it, because a difference found the same night is a five minute conversation with the person AnsweredCan I make only certain dishes earn a stamp?Yes. Choose per qualifying item on the Loyalty and stamps page and tick the dishes. Only those earn. It is a good way to push the items you actually make money on, or to stop a cheap add on from filli AnsweredShould I switch the tablets off overnight?It is fine once the waiting count is at zero and the shift is closed. Leaving them on and charging is easier, and they are already up to date in the morning. If a device has been off a while, open it AnsweredHow do I compare counter sales with online orders?Reports, Shifts and the POS shows the average sale at the counter with the online average beside it for the same dates. Most restaurants find the two are not close, and which way round tells you where AnsweredFour friends want to pay a quarter each. Is that quick?Very. Split the bill, then Evenly, then the minus and plus buttons under How many ways, from two to twenty. Every share is the same amount and the odd fil goes on the first share, so the shares always AnsweredWhat needs a manager's approval at the counter?Refunding a sale, voiding one, taking money out of the drawer, and closing a shift when tables have not paid. Each asks for a manager's four digits in a box on the spot, without the cashier signing ou AnsweredDoes the Reorder number know what I have already ordered?Yes. It is your par level, minus what is on hand, minus anything sitting on a draft or sent [purchase order](/docs/stock-suppliers). It never drops below zero. So an ingredient you ordered on Monday s AnsweredCan I pause my subscription for the summer and come back in September?There is no pause button, but the effect is close. Cancel from Settings → Plan & billing and your page pauses at the end of the period you have paid for. Customers then see a polite temporarily unavai AnsweredWhere do I see what the counter took today?Reports, Shifts and the POS. It shows what was taken at the POS, how many sales, the average sale with your online average beside it, how far the drawer was out and how many sales were cancelled after Answered
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