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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
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Will my customers notice anything when I start using the counter?Mostly that they get a receipt and that the queue moves faster. The menu and prices they see do not change, because the counter sells from the same menu as your page. If you run a loyalty programme, [ AnsweredThe card shows an address to paste into the app's portal. What is it for?It tells the app where to send your orders. After you press Connect on Settings → Delivery apps, the card shows that address, and you copy it into the field in the app's own portal that asks where ord AnsweredThe Save button on the floor plan will not press. What is wrong?Two tables are sitting on top of each other. The page lists them by name underneath the room and keeps Save the plan inert until you move one. Nothing you have done is lost while you sort it out. Drag AnsweredHow is this different from an online food ordering and delivery platform like the big apps?The page is yours. Customers order on your own address, the order comes to you on WhatsApp from your own number, and they pay you cash or on your [card machine](/pos-hardware) when the food arrives, w AnsweredWe write orders in a notebook today. Is moving to a POS realistic?Yes, and the notebook is usually the reason the numbers never add up. Start with the smallest version: the menu on the page, one tablet on the counter, cash, and a shift opened and closed each day. Th AnsweredDo my cashiers see the whole menu on the POS, or only the dishes I choose for them?They see every dish that is on sale, in the order you arrange. Settings → Arranging the POS changes the order of the tabs and puts your busiest dishes in the Most sold tab, but it never hides a dish a AnsweredDoes the charity round-up show as a discount on my numbers?No. A round-up is money the customer adds, not money you take off. It is itemised on its own line on the receipt, kept out of VAT because a donation is not a sale, and your revenue is reported with th AnsweredA WhatsApp message with no order number is sitting in the box on my orders board. Can I remove it?Yes. The box called WhatsApp messages we could not match shows one line per hidden name with all of its messages, six names per page. Type the order number, the booking number or the phone number and AnsweredCan I set a minimum order for delivery, and free delivery above a certain amount?Both live on Settings → Ordering rules. Minimum order is measured against what the customer actually pays, so a bundle price or a discount can push a cart under it, and the checkout refuses with a cle AnsweredWill I get a proper tax invoice for the POS year?Yes. Buying or renewing the POS produces a numbered tax invoice on the same company letterhead as your plan invoices, with the tax number and the VAT line, and it appears on your Plan and billing scre AnsweredCan somebody flood my booking page with fake bookings?It is limited. Only a handful of bookings can be made from one connection each hour, and the form carries a hidden trap that bots fill in and people never see; anything that trips it is quietly thrown AnsweredHow long before the apps actually start sending me orders?That depends on the app rather than on us. Deliveroo issues its keys through its own developer portal, so you can be running the same day. Talabat and foodpanda hand out access after a partner request AnsweredHow big is the floor plan grid?Twenty four squares across and sixteen down, one grid for each area. A table can be from one to eight squares wide and one to eight tall, which covers a two seater and a long communal bench on the sam AnsweredHow do I know the reports are right?Because they are built from the same sales you rang up, and you can check them by hand. Reports, Shifts and the POS shows each shift with its Z number, what it took, the cash, and how far the drawer w AnsweredWe only take app orders and never our own. Is this still useful as restaurant delivery software?Yes, and it costs nothing extra on top of your plan. All your app orders arrive on one [orders board](/docs/orders) and one kitchen screen, with Accept and Refuse in one place, and the day's real tota AnsweredCan two people use one POS at the same time?One person is signed in on one device at a time. If two of you serve at once, pair a second device. There is no extra charge for that, because the yearly price covers the whole restaurant however many AnsweredMy shelf figure has gone negative. Is something broken?No, it is telling you something. The sale really happened, and refusing it at a counter with a customer standing there would be the wrong answer, so the number is allowed to go below zero. A negative AnsweredDo I need a barcode scanner for stock?No. There is nothing to scan in stock. A dish count is a number you type on Menu → Inventory, an ingredient count is a number you type in the Stock-take panel, and a delivery is received by typing wha AnsweredMy cashier gave a regular ten percent off and the POS asked her for a reason. Why does it do that?Because a discount without a reason is money nobody can explain later. The Discount button always asks why, and the reason is stored on the sale itself rather than lost in conversation. A cashier can AnsweredCan the customer see what they are being charged as I ring it up?Yes. On a POS with a second screen facing the customer it appears there by itself. On a plain tablet you can open the customer screen from the device settings and turn the tablet round. It shows the l AnsweredCan my manager see what I pay you?No. Plan and billing is owner only, so plan prices, invoices and the card on file are not visible to a manager login. They see the same orders, menu and reports you do all day. If you want somebody el AnsweredMy accountant wants every counter receipt to be a proper tax invoice with my TRN on it. Can the POS do that?Yes. Save your tax number under Settings → Ordering rules, in the Invoices section, and every receipt the POS prints becomes a tax invoice with the VAT line and your TRN on it. Without a tax number sa AnsweredThere is no Book a table button on my page. Why?One of two reasons, and Settings → Tables & QR ordering says which at the top of the page. Either table booking is not part of your plan, which is Growth and above, or you have no tables switched on y AnsweredI am often away from the shop. Can I see what the counter is taking right now from my phone?Yes. A cloud based restaurant POS sends every sale to us within seconds of it being taken, so Reports → Shifts and the POS on your dashboard shows the open shift and what it has taken so far. Your das AnsweredWhen does an earned gift card actually reach the customer?When an order finishes. Rules are checked at the moment an order completes, so a customer crosses the line on their next completed order rather than at midnight. Cancelled orders never count. The anni Answered
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