Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
- 18 topics
- Every question answered before it appears
How much of the counter can I set up before I pay for the add-on?Almost all of it. People and their four numbers, printers, kitchen stations, the ways you take money, gift cards, house accounts, tables and the [floor plan](/docs/tables-service) can all be prepared AnsweredThe app says my store is online but I have pressed Pause here. Which one is right?Both, and that is the catch. Pause on the app card stops orders reaching your kitchen: we refuse everything the app sends until you press it again. It does not close your store inside the app, so the AnsweredWe are closing for two days for renovation. Can I tell all my customers on WhatsApp?Yes, with a [campaign](/docs/promotions). Open Marketing → Campaigns, press New campaign, write the message or start from a template, and choose the audience Everyone who has ordered. Pick WhatsApp as AnsweredDo my waiters each need their own phone, or can they share one tablet POS system for the restaurant?Either works. Every device asks for a PIN, so three waiters can share one phone by pressing Lock between them and signing in with their own four numbers, and every round then carries the right name. A AnsweredCan a station print a ticket and show it on the kitchen screen at the same time?Yes. When you add a station under Settings → Printing & receipts, give it a printer and also tick Also on the kitchen screen. Each dish set to that station then prints its ticket and appears on a scre AnsweredWho on my team can set up a house account?Owners and managers only, all the way through: setting one up, recording a payment and closing it. [Gift cards](/docs/gift-cards) are more open. Anybody who can reach the screen can issue a card, top AnsweredWhat is the difference between counting dishes and counting ingredients?A dish is what a customer orders. An ingredient is what you buy. Dish counts answer how many of this can I still sell, and they sell the dish out on their own at zero. Ingredients answer what is on my AnsweredWhat happens if I forget to renew the POS?The devices stop selling and show a screen saying the add on has stopped, with a Try again button. They stay paired, your people stay known, and any sale already rung up on a device is kept. Renew fro AnsweredDoes adding the POS change my monthly plan price?No. The plan price stays exactly what it was. The POS is a separate yearly amount with its own tax invoice and its own renewal date, which is also why a problem with one never quietly changes the othe AnsweredOne table is out of use for a week. Can I stop just that one?Yes. Find it under Settings → Tables & QR ordering, untick Accepting scans and Save. Scanning that card then shows your normal ordering page instead of a table order, the table drops out of the QR pri AnsweredOur new waiters keep opening the wrong table on the phone. Anything I can do?Draw the floor. Settings → Tables & QR ordering → Floor plan lets you drag each table to where it really stands, make it wider, taller or round, and the waiter's phone then draws the same room. Name t AnsweredDo I need a developer to connect a delivery app?No. Every box on the form is something the app hands you: your store id and the keys they issued. You paste them in and press Connect. The only step outside Get Menu is copying one address from our pa AnsweredMy staff are more comfortable in Arabic. Will they manage the POS?Yes. Each device has its own language setting for its own screens, so the tablet on the counter can be in Arabic while your dashboard stays in English. The receipt language is chosen separately under AnsweredDo I have to close the shift every night?Nothing forces you, but you should. Closing is what counts the drawer, works out the difference and writes the day down with a Z number. Leave it open and the figures run on into tomorrow, so nobody c AnsweredDoes the booking page know when I am full?No, and it is better to know that now. It records what the guest asked for and shows it to you. It does not count covers, read your opening hours or hold a particular table. Treat it as the diary at t AnsweredHow do I make a meal deal with a burger, fries and a drink for one price?Use a bundle. Open Marketing → Bundles, press Add bundle, give it the name the customer will see, set the bundle size to three and the price. Choose the items they may pick from, for example any burge AnsweredHow do I start a shift on the POS?Sign in with your four digits and press Start the day. The POS asks how much change is in the drawer, you count the notes and coins that are already there, and that becomes your float. Press the butto AnsweredDo Z numbers ever repeat?No. Each close takes the next number in one unbroken run for your restaurant, even when two counters close at the same moment. That is what lets an accountant file them in order and notice a missing o AnsweredWhy is my loyalty programme greyed out and refusing to switch on?Because the settings as saved would collect stamps that could never turn into anything. Read the line next to the tick box. It names the exact reason: a free item reward with no item picked, a percent AnsweredIs there a limit on how many POS machines I can add?No limit at all. The yearly price is for the restaurant, not per machine, so a counter, a second counter at lunch, a kitchen screen and three waiter phones cost exactly the same as one device. Add eac AnsweredDo orders from delivery apps show on the kitchen screen?Yes, on the same screen as your [counter sales](/docs/pos) and your own ordering page, with Accept and Refuse on the ticket. The kitchen reads one queue instead of three tablets on a shelf. There is a AnsweredDo I need a QR code on every table, or one for the room?One per table, and every code is different. The code is what tells the kitchen which table the food is for, so a shared code would send everything to the same place. Each table gets its own scan link AnsweredWho on my team is allowed to change stock and ingredients?The owner and any manager login. Everything of consequence is written to your change log with who did it and when, so a stock take, a wastage record, a received delivery or a cancelled order all name AnsweredCan I still change a purchase order after I have sent it?You can no longer edit its lines, because a sent order is a promise to somebody else. You can still cancel it and you can still receive it. If your supplier swaps something or brings a different size, AnsweredCan I use this as food delivery dispatch software for my own drivers?Yes, through WhatsApp. Set up your riders under Settings → Riders & dispatch groups, with a group for each crew if you run more than one. On the [orders board](/docs/orders) pick the rider and press O Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.