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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
- 18 topics
- Every question answered before it appears
My auditor wants every invoice you have sent me for the year. Do I download them one by one?Yes, one PDF each. Open Settings → Plan & billing, owner only. Every tax invoice issued to you is listed with its number, the period it covers, the amount excluding VAT, the VAT and the total, and eac AnsweredA guest ordered on the QR code themselves. Can we still add to their table?Yes. Their order opens that table on your floor: the tile stops being white and shows the amount. Tap it, press Add to this table and send another round. The round the guest sent is marked as ordered AnsweredI have my ingredient list in a spreadsheet. Can I upload it?Not today. Dishes can be uploaded [from a spreadsheet](/docs/menu), but ingredients and recipes are typed in on their own pages. For the twenty to eighty ingredients most kitchens actually need, it is AnsweredNobody remembers to put a dish back on sale in the morning. Any help?Use the kitchen screen for the ones the cooks call out. Press Something has run out, pick the dish and choose None left, and it comes back on its own at the end of your restaurant's day. Nobody has to AnsweredWhat happens to my ingredients when a dish sells?The recipe comes off the shelf on its own. Sell one karak and the milk, tea and sugar in its recipe drop by exactly what the recipe says. Nothing is pressed and nothing can be forgotten. A dish with n AnsweredWhy does my booking page ask the guest to send me a hello on WhatsApp?Because WhatsApp only lets a business write to somebody who has written to it first. The booking page gives the guest a button that sends you a short hello with their booking number in it, and their c AnsweredIs the drawer count the same as my sales for the day?No, and they should not match. Sales include cards, [gift cards](/docs/gift-cards), store credit and house accounts, none of which put a note in the tray. The drawer holds cash only. That is why the c AnsweredWhen is the best time to push gift cards?Before the times people buy presents, and before your quiet weeks. A card sold in a busy month is cash in a slow one. Put a [gift card](/docs/gift-cards) item on your ordering page so it is always the AnsweredThree different people from the same company come in and charge lunch to the account. Is that allowed?Yes. A [house account](/docs/gift-cards) belongs to the company, not to one person, and any of them can charge to it as long as your cashier picks the account on the Charge screen. Every sale lands on AnsweredCan I sell gift cards in fixed amounts, 50, 100 and 200, on my ordering page?Yes. Make three menu items. Open Menu, use the Add item panel, name the first Gift card 50, set the Price to 50, put it in a category such as Gifts, and tick This is a gift card. Leave Card value blan AnsweredIs there a most I can put on one gift card?Fifty thousand in your own currency, and the amount has to be above zero. The Amount box refuses anything outside that and tells you why. In practice cards between fifty and five hundred are what peop AnsweredCan a drive through counter and a dine in counter have different layouts?Yes. At the top of Arranging the POS you choose every POS in the restaurant, or one particular device. A drive through window and a [dine in](/docs/dine-in) counter rarely sell the same things, so thi AnsweredIs it possible to close the day with a table still not paid?Yes, but only a manager can, and it is recorded. The unpaid orders are carried into the next shift rather than being stranded in a day that has already been counted and banked. A cashier on their own AnsweredCan the cash drawer open when an online order's receipt prints, and can I open it without a sale?Both. Under Settings → Printing & receipts, The cash drawer, tick Open the drawer when an online order's receipt prints, which rides on the receipt copy you print for online orders, and Show this swit AnsweredThe app would not take our refusal. Now what?Your side is still right: a refused order is cancelled here. The message on screen tells you the app did not take it and asks you to tell them by hand on their tablet, which is the honest instruction AnsweredDo I need restaurant reservation software as well as this?No. Table reservation software is included once [dine-in](/docs/dine-in) is on your plan. Guests book on your own ordering page, and the bookings land on Orders → Reservations & waitlist, the screen y AnsweredWhy did a customer get a WhatsApp from us at six in the evening about tomorrow's order?That is the day before reminder for an order booked for later. When an order is booked at least a day ahead, a reminder goes at 18:00 the day before, in your restaurant's time zone. It is not sent if AnsweredWhat does the tier up message say, and can I change it?It is yours to write on Marketing → Loyalty & stamps under Customer tiers. The words {name}, {restaurant} and {tier} are filled in for you, and what the tier gives is added to the end automatically, s AnsweredThe tablet keeps dimming and locking between customers. Can the POS keep the screen on?Yes. On the device open Settings from the selling screen or the Tables screen and go to Screen and sleep. Keep the screen on while the POS is open stops it dimming while the app is in front, and Never AnsweredA table walked out without paying. What do I do on the POS?A table with food on it cannot simply be closed, because cooked food should never vanish from the day's numbers. A manager opens the table and cancels the sale with a reason, and it is recorded as a c AnsweredDo I have to sign a contract?No. Plans run month to month, so stopping means your page pauses at the end of the period you have paid for. The POS is different only because it is bought a year at a time: you pay for the year, and AnsweredGuests want to pay at the counter on the way out rather than at the table. Can the counter POS take a table's money?Yes. Nothing about a table lives on one device, so the counter POS shows the same floor as the waiter's phone. Tap the table on the counter, and its tab opens with every round on it. Press Charge to t AnsweredCan I put my digital menu on a TV screen behind the counter?There is no menu board mode today. Your page is a digital menu for ordering: customers open it on their phone, add to a cart and check out. You can open the same address in a browser on a TV and it wi AnsweredOne cashier reads Arabic and another reads English. Can each of them have the POS in their own language?The language belongs to the device, not to the person. Each paired device has its own language setting for its screens, so a tablet can be in Arabic and another in English. The receipt's language is c AnsweredWill you warn me before the yearly charge goes through?Yes, four times: thirty days before, then fifteen, seven and two. The reminders reach your email, and the POS shows a line in its own top bar inside that window so the person at the counter sees it to Answered
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