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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
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- Every question answered before it appears
Where do I report a suspected data issue?Email support marked SECURITY — it reaches the operator directly and gets priority. Recurring third-party-style security reviews run on the platform; external reports are taken seriously. AnsweredDo failed numbers get retried forever?No — failures are recorded, surfaced, and recently-failed numbers are excluded from marketing automatically. Dead numbers stop costing you reputation. AnsweredWill a building deal tell my customers who else in their tower ordered?No, and it structurally cannot: deals need at least 5 distinct customers in a building, a captain needs at least 3 orders, so no play can point at one household. Losing is not recorded anywhere, and t AnsweredWhy doesn't this month's statement match what I downloaded yesterday?The current month is still trading — its row says "This month so far" for that reason. Download again after month end for the settled figure; past months never move. AnsweredWhy can't my group use a discount code?The group checkout offers no coupons, no round-up, no upsell shelves — one shared bill with a dozen contributors makes a code discount impossible to attribute fairly. Participants do get the loyalty-c AnsweredMy Gold member typed a coupon. Did they get both discounts?Never both — whichever is worth more, and if the tier wins, the typed coupon is handed back unused rather than burnt. Exactly equal? The coupon applies. A stamp-card reward is separate and can still a AnsweredThe Excel import rejected my file — common causes?Almost always: a renamed column header, a price cell containing text ('25 AED' instead of 25), or an options cell with a typo in the format. The error message names the row; fix that row and re-upload AnsweredWhat happens on day 15 exactly?Your page pauses — customers see a courteous unavailable screen — and staff sign-ins land on a card naming the date everything is safe until, seven days later. Subscribe inside that window and you res AnsweredHow many photos should I actually bother with?Hero + your top 10 sellers takes you 80% of the way. Text-only designs need none at all — some of the best-converting pages we host are pure typography. AnsweredWhy are all my food photos in black and white?The ten designer templates use black & white photography as part of their design, and the default photo setting follows the template. Settings → Branding & logo → Photo style → "Full color" forces col AnsweredCan I give my manager their own login instead of sharing mine?Yes, and please do — Settings → Team (owner only): enter their name and email, and you get a one-time password shown exactly once, which you hand over yourself; they change it after first sign-in. Up AnsweredIs it safe to offer a reward for leaving a Google review?Read the warning on the page first — it sits above the switch, with a separate never-pre-ticked box confirming you read it. The reward is for TAPPING your review link, not for praising you, and a fixe AnsweredHow many notifications can I really put on someone's phone in a day?Android allows three per card per day and enforces it silently — a fourth arrives on the card without lighting the lock screen. The platform counts them: broadcasts may use two, and the third is reser AnsweredCan I show the customer's tier on their card?Tier status and its perk are visible in the loyalty surfaces the customer sees; the automatic discount itemises at checkout, which is where it matters most. AnsweredIs it possible to have a dish only my regulars can order?Two tools: a Secret item is hidden entirely and appears only via the unlock code you hand out; a "Card holders only" item is the opposite — everyone SEES it, only wallet-card holders can add it, which AnsweredCan I use one WhatsApp number for orders and a different one for customers to message me?Yes — that is what the "Orders hand-off number" section is for. The linked instance sends your confirmations and tickets; the hand-off number is where the customer's own summary lands when they tap th AnsweredHow do I add pictures to my dishes?Open the item (or the Add item form), tap the Photo control and press 'Upload a photo' — the image is squared to 800×800 and compressed on your own phone or computer before it uploads, then attached w AnsweredWho actually holds the charity money my customers round up?You do — the round-up is paid to you with the rest of the order, and the platform never receives, holds or forwards any of it. You remit it to the cause you named; customers are told exactly that at c AnsweredDo promotions apply to dine-in orders?Item pricing and bundles, yes. Delivery-specific mechanics (free-delivery thresholds) naturally don't. Dine-in has its own perk set on top. AnsweredCan I turn off the riders' group messages if I self-deliver?Point the riders' group at the same group as managers, or a one-person group of yourself — the dispatch (with its mark-delivered link) still gives you the one-tap close from the road. AnsweredHow do I change my page's colours?The Theme gallery. Its lower half is 57 colour presets, each drawn as a small preview of a storefront — press Preview to see one on your real menu without saving, then Apply. If nothing changes, you a AnsweredWhy is my click count lower than I expected?Two deliberate filters: WhatsApp's preview fetch is not counted as a tap, and the same person tapping repeatedly within an hour counts once. The number never overstates interest. AnsweredCan I see which tables order most?Table names ride every dine-in order, so the orders board filtered by table tells the story. The happy-table draw also uses live table activity. AnsweredCan customers abuse the first-order offer with new numbers?A new number is a new customer to the system — that's the honest edge of the mechanic. Keep the offer margin-safe and treat abuse volume as a signal you'll see in the numbers. AnsweredCan I limit a coupon to one specific customer?Coupons are code-based; today the binding to a person is the code's secrecy plus single-use. For per-person automatic value, the loyalty auto-apply reward IS bound to the customer's number. Answered
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