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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Why can't I edit stock in the item edit form?Deliberate: stock belongs to the Inventory page where counts, movements and alerts live together — editing counts casually inside item saves caused mistakes, so the two were separated. AnsweredCan the platform suggest which items to pair?The pairing engine learns from your actual order patterns and surfaces real combinations; you approve what shows. Your data does the thinking. AnsweredCan I switch off just one kind of automatic message without switching everything off?Yes — Marketing → Channels: thirteen kinds of message, each with its own WhatsApp and wallet tick boxes. Untick both on a row and that promotion goes silent while everything else carries on. Changes a AnsweredWhat's the single highest-ROI promotion to start with?The first-order welcome offer plus 'goes great with' pairing on your top three mains. Both sell to people already on your page — no message costs at all. AnsweredDoes marking 'preparing' message the customer?No — 'preparing' is internal. Customers hear on confirmation, dispatch, delivery and cancellation. That balance keeps their chat useful, not noisy. AnsweredWhy did my customer get the confirmation in seconds but the group ticket took longer?Sends are paced a few seconds apart deliberately — burst-sending is what gets numbers flagged. The order of messages is stable: customer, managers, riders. AnsweredWe renamed table 12 to "Terrace 3" — will old tickets change?No — past orders keep the name that was true when they were placed; only new scans use the new name. The printed card keeps working too: renaming never changes the code, only "New code" does. AnsweredEverything says "Connected" but no customer is getting messages — where do I even start?Settings → WhatsApp → Message history, filter Status = failed, and read the red line under the newest rows: it names the real reason in plain words. If those rows say "paused" rather than "failed", se AnsweredMy QR code colours were refused — why?A phone camera would struggle: the code must be darker than its background and differ by at least 4:1 — the designer shows your live contrast and refuses on save rather than after a print run. The fou AnsweredWill I get a warning before something sells out?Yes, if you set one: on the Inventory page give the item an alert level, and the moment an order takes the count below it your managers' group gets one message — once, on the crossing, not on every or AnsweredWhat happens to stamps when a customer changes phone number?Stamps follow the WhatsApp number. If a regular changes numbers, ask support to merge — it is a support action so the ledger keeps its integrity. AnsweredCan I price the mystery box differently on weekends?Change its price like any item when you want — or run a time-window price on it. The mystery is in the contents, not the price. AnsweredWhat is 'Bring it back' and how is it different from deleting a dish?Retiring keeps the dish's history and lets past customers vote for its return — one click restores it, and you can message the voters when it lands. Deleting throws all of that away. AnsweredHow do the weather promotions decide to fire?Real local weather rules — a heat trigger, a rain trigger — checked platform-side. You define the message and the rule; the sky provides the timing. AnsweredWhy did I get a WhatsApp about low stock?You (or a manager) set a low-stock threshold on a tracked item — the crossing alert is sent once as the count passes it. Adjust thresholds on the Inventory page. AnsweredI picked my brand colours for the QR card and it refused to save. Why?Two rules, refusals rather than silent corrections: the code must be darker than its background (light-on-dark codes fail on plenty of phones), and the pair needs at least 4:1 contrast. The designer s AnsweredWhat is the secret menu actually for?Regulars, staff meals, influencer codes, quiet experiments — items only reachable through a special link you hand out. They order like normal items once unlocked. AnsweredWhat size should my logo be, and what formats work?Square — PNG, JPG or WebP up to 2 MB; 800×800 is the sweet spot, under Settings → Branding & logo. On the Photo Hero layout you will also want a header photo: a wide 3:1 crop, 1600×533 or bigger. AnsweredDo you sell or share customer data?No. Customer data exists to run YOUR restaurant's orders and loyalty. It is not sold, not pooled across restaurants, not advertising fuel. AnsweredMy manager can't reconnect WhatsApp — is that a bug?No — creating or re-linking the connection, changing the orders number and editing group IDs are owner-only, refused with a clear message. Managers still refresh status, read history and handle held m AnsweredCustomer typed the wrong building — how do I fix the order?Call them (their number is on the ticket), agree the correction, and note it in your managers' thread. The order record keeps the original as typed — the audit trail beats silent edits. AnsweredHow does the referral credit show up?As referral credit on the card and a minted single-use reward when the friend's first order delivers. The settlement is exactly-once — a cancelled first order pays nobody. AnsweredAre there discounts for annual payment?Talk to support — annual arrangements are made case by case today, and early honest feedback is worth more to us than list prices. AnsweredCan customers search my menu?The designs built for big menus include search; on the compact designs categories do the navigating. If your menu passes ~80 items, prefer a search-bearing design. AnsweredHow do I change the message customers see when we're closed?Settings → Closed page: a message up to 120 characters plus three colours (blank keeps your layout's default). Use "Preview closed page ↗" to check it — the preview works while you are open and only s Answered
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