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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
How do customers find my delivery fee before ordering?The fee is shown the moment they pick their building at checkout, before they confirm — no surprises at the door. AnsweredGDPR/PDPL — who is responsible for what?You are the business collecting from your customers; the platform processes it to provide the service, with retention, erasure and isolation built in. The legal pages state the split plainly. AnsweredI run a cloud kitchen with two brands — one account or two?Two pages (one per brand) keeps menus, WhatsApp identities and stats clean. Talk to support about running both from one owner. AnsweredThe customer replied to the confirmation — where does it go?To your linked WhatsApp like any normal chat. The confirmation deliberately comes from YOUR number so replies reach the restaurant, not a robot. AnsweredWhat does the platform do if 60% of my sends start failing?The usage guard pauses your sending automatically and alerts — a spike like that usually means a dropped link or a bad audience list, and continuing would damage your number's standing. AnsweredCan two items share one photo?Yes, photos are per item — upload the same image to both. The platform doesn't force uniqueness. AnsweredDo you track my customers across other websites?No cross-site tracking, no ad pixels by default, no behavioural profiles. The page needs a cart and a phone number to work, and that is what it touches. AnsweredSomeone joined our group order but never picked anything — can we still order?Yes — an empty person just shows "Nothing yet". The only thing that blocks the order is an item that became unavailable, and both the organiser and whoever added it are messaged about that. The organi AnsweredCan I import my menu from a delivery app?There is no one-click import from other apps, but the Excel template gets you there fast: paste your items into the sheet, upload once, done. AnsweredA customer deleted their wallet card by accident — are stamps lost?No — the card is a view. Re-add from the save link (post-checkout or from loyalty messages) and the same stamps are right there. AnsweredHow do I do a 'choose 1 of 3 sauces, free' option?Add a required group 'Sauce' with the three sauces at no extra price: Sauce(required): Garlic|Chili|Tahini. The customer must pick one; the price doesn't change. AnsweredMy prize wheel is handing out the big prize far too often. What did I do wrong?The Chance fields are relative weights, not percentages — 1/1/1 means a third each. The page prints the REAL odds computed by the same function the draw uses. Raise the losing slot's weight rather tha AnsweredMy coupon didn't apply — the customer typed it right. Why?Check its dates, its usage cap, the minimum order, and whether excluded items dominated the cart. The customer-facing message is deliberately generic to stop code-fishing. AnsweredWhat does 'auto-apply' look like at checkout for the customer?Their reward simply appears as a discount line on the next qualifying order — no code, no typing. The good news is also announced on their card and messages. AnsweredAre group IDs sensitive?They decide where customer data flows, which is why changing them is owner-only and every change is audit-logged. Treat the groups as staff-only rooms. AnsweredIs the rider link a privacy risk if forwarded?It exposes ONE order's delivery details for its short life, then dies — single-use, 12-hour, burned on completion. Far safer than the screenshot of a ticket it replaces. AnsweredCan I put a temporary 'we're slammed, 60 min wait' notice up?Raise your delivery ETA in settings for the rush — it quotes on new confirmations. Setting hours to closed for an hour also works and shows a reopening countdown. AnsweredWhat is 'held for review' in marketing?A customer matched several campaigns at once; rather than triple-messaging them, the platform holds the batch for your one-click approve or discard. It is a feature, not an error. AnsweredMy marketing message is approved but says it's going to a wallet card — is that a bug?No — deliberate. For promotions where you ticked the wallet channel, cardholders get a free, instant wallet notification instead of a WhatsApp, and the confirmation tells you how many went that way. W AnsweredI approved a batch of held messages and nothing went out. What now?Check your own WhatsApp is connected — marketing sends from the same number as your order messages, and the review tab says so directly when approved messages are stuck. Nothing is lost; they send onc AnsweredHow do I stop selling something for a few days without deleting it?Short break: tap the Available pill to "Sold out" — instant, reversible. A season away: Retire it on Marketing → Menu over time — off the menu, history kept, past customers can vote it back, and "Brin AnsweredA rider marked an order delivered but never actually delivered it. What can I do?Sign in as the owner and open the order — you will see "Cancel delivered order (owner)", which managers never see. It restores stock, returns the coupon and reward, reverses the stamps, messages the c AnsweredCan I dismiss the trial banner? It's in the way.Only while it is neutral (the first week or so), and only for that browser session. From 7 days out it turns amber, from 2 days red, and cannot be dismissed. Near 1,000 trial orders it switches to cou AnsweredI sold the restaurant — can I transfer the account?Yes, with owner verification on both sides through support: new owner email, handover of the WhatsApp link, and the audit log records the change. AnsweredCan I get invoices addressed to my holding company?Send support the exact legal name and TRN to appear — invoices are proper FZC tax documents and the details print as registered. Answered
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