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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Someone reached 12 stamps on a 10-stamp card. What happens to the extra two?They carry over — the reward subtracts the goal rather than emptying the card, so 12 becomes 2 on a fresh card. Nobody loses stamps for ordering enthusiastically. AnsweredWhy do my messages go out slowly instead of all at once?Bursts are what get numbers flagged. Released held messages go one every 2 seconds, group summaries are spaced ~30 seconds, and the system watches the failure rate and stops itself if most sends start AnsweredDo wallet-card holders get promos for free?Yes — cardholders receive campaigns as wallet notifications (free, unbannable) with WhatsApp as everyone else's channel. Another reason the card pitch matters. AnsweredWe're open until 2am — the hours editor won't let me?It will: set the closing time EARLIER than the opening. 18:00 to 02:00 reads as trading past midnight, not as shut all day — the page says so above the rows. AnsweredStock: can I track only my limited items?Yes — stock tracking is opt-in per item (and per option). Track the daily-limited biryani; leave the cola untracked. AnsweredAre my menu prices and sales visible to competitors on the platform?Your public page shows what any menu shows. Your sales, customers and settings are isolated at the database layer — no restaurant can query another's anything. AnsweredDo table QRs expire?No — a table's code is stable until you retire the table. Reprinting is only ever needed for wear and tear. AnsweredWill linking here get my number banned?The platform is built around NOT getting you banned: paced sends, failure-rate auto-pause, marketing caps and windows. Order messages to people who just ordered from you are the safest traffic WhatsAp AnsweredWhy was I signed out everywhere after resetting my password?By design: a password reset revokes every session (including any device you forgot in the kitchen). Sign in fresh with the new password. AnsweredAre the map pins on my tickets tracked?Yes — the pin goes out as a short link so you can see whether it was opened, and so it stops resolving if a restaurant is suspended. Settings → WhatsApp → Tracked links shows the count, click-through AnsweredWhy does the wallet card update a few minutes late sometimes?Updates queue and drain on a short cycle rather than blocking your orders. A stamp earned at rush hour appears on the card within minutes — the ledger was right instantly. AnsweredDoes the wallet card work without internet?The card displays offline like any wallet pass; it refreshes its numbers when the phone is back online. Stamps never depend on the card being open. AnsweredCan I see my total outstanding stamp liability?Yes — the loyalty reporting shows liability counted in STAMPS (honest units), plus rewards earned/redeemed and passholder counts. AnsweredDo I need a card to start the trial?No — the signup form takes no payment details, and the button states the terms plainly: 15 days free, up to 1,000 orders, no card needed. There are no online payments anywhere in the product; customer AnsweredI clicked "Send these now" twice by accident — did customers get two messages?No. The release only touches messages still marked held, so the second click finds nothing and says someone may have handled them already. Discard behaves the same and never deletes the rows — a disca AnsweredTwo staff pressed buttons on the same order at once — what happens?The board is safe under racing fingers: a double-cancel can't restore stock twice, and a re-pressed delivered can't double-pay loyalty. Last meaningful action stands; duplicates do nothing. AnsweredCan I make the admin panel a different colour?Yes — Settings → Branding & logo → Admin panel accent. It recolours your panel's buttons, links and dashboard charts only; customers never see it. AnsweredDoes the platform support scheduled orders (order now, deliver at 7pm)?Not as a formal feature today. Restaurants handle it via the order note ('deliver 7pm') plus their own timing — the note prints on the ticket. AnsweredCan I mark twenty deliveries done at once at the end of the night?Yes — tick the cards, "Select all" if you want the page, and press "✓ Mark N as delivered". Up to a hundred per batch; finished ones are skipped and reported. Customer messages leave one every two sec AnsweredWhy WhatsApp and not SMS or email?Because in our markets WhatsApp is where customers actually read. Confirmations land in the chat app they already use, from YOUR number, and they can reply to you directly. AnsweredA customer asked what data you hold on them — what do I tell them?Point them to the privacy page and support. The honest short version: name, number, delivery addresses, their orders — and message contents auto-purge on a schedule. AnsweredThe rider link says it already expired — why?Rider links live 12 hours and die when the order closes. For an old order, close it from the board instead; a fresh dispatch mints a fresh link. AnsweredIs there a daily order limit?Only on trials (a generous 1,000 orders across the whole trial). Subscribed restaurants have no platform-imposed order caps. AnsweredCan a manager see revenue numbers?Managers see the operational panel including the dashboard. If you want finance-hidden roles, tell support — role granularity beyond owner/manager is being shaped by real requests like yours. AnsweredHow do I get a monthly summary for my accountant?Reports → Monthly statements: each month has a PDF (to file or hand over) and an XLSX (to sum in your own spreadsheet), from the same figures as your dashboard. Set your TRN under Settings → Ordering Answered
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