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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
- 18 topics
- Every question answered before it appears
Do app orders show in my reports and my daily total?Yes. They are ordinary orders, so they appear on the [orders board](/docs/orders), in the orders export and in your monthly figures with everything else. That is the point of doing your food delivery AnsweredA customer with a Saudi number wants to order from my Dubai page. Will the checkout accept it?Yes. The phone field carries every country code, and the number is checked against that country's real numbering rules, so an impossible number is refused and a real one is accepted. The WhatsApp conf AnsweredDo counter sales earn loyalty stamps?Yes, when the customer gives their number. The POS asks only if they want it, and a sale works perfectly well without one. The number is stored the same way your [ordering page](/ordering-system) stor AnsweredWhich times can a guest choose?Today, Tomorrow or Pick a day, then half hour times across lunch and dinner, plus an Other time door for anything else. Every time shown is in your restaurant's own clock, whatever clock the guest's p AnsweredMy trial ends next week. Do I have to decide about the POS at the same time?No. They are two decisions and two dates. Pick a plan so your page keeps taking orders, and add the counter whenever you are ready, next week or next year. The POS year starts on the day you buy it, n AnsweredWhat happens to the POS year I already paid for if my plan lapses?It is honoured to the day it was paid until. The counter keeps selling and your sales keep queueing and arriving. What you lose meanwhile is the web side, so you cannot change the menu, read reports o AnsweredWhere do I accept or refuse an app order?Two places, and both of them tell the app. The Orders from the apps panel on the Delivery apps page, and the kitchen screen, where the ticket shows Accept the order and Refuse instead of the usual Rea AnsweredCan my staff record their working hours on the counter device?Yes. They [clock in](/docs/staff-hours) and out with the same four numbers they sign in with, and the hours come out in your reports, so the sheet of paper by the back door can go. The docs tab Staff, AnsweredDo my automatic messages send on Fridays and public holidays?Order messages send at any hour on any day: a confirmation, a ticket, a dispatch or a delivery update goes out the moment it is due. Marketing waits for the daytime window, ten in the morning to nine AnsweredI just paired a new tablet. How do I check it is really talking to my restaurant before service?Look at the device row under Settings → The POS. It reads Waiting for the code until the code is typed, and Selling or Live once the device has been in touch. On the device itself, open its own settin AnsweredCan I change my Talabat menu or prices from Get Menu?No. Your menu and your prices inside a delivery app stay in that app's own portal, where you set them today. What we send the apps is availability: when you switch a dish off on the Menu page, or the AnsweredCan a customer cancel an order they booked for later, or do they have to call me?They can cancel from their own order page until the deadline you set, as long as the kitchen has not started. The deadline is the slot time minus the cancel hours on Settings → Ordering rules, and the AnsweredWhat is the card machine end of day figure for?It is the batch total your card machine prints when you settle at night. Type it into the closing screen and the [Z report](/docs/pos) shows it beside what the POS took on card, with the difference. I AnsweredCan the terrace and the inside room be separate plans?Yes, and that is what Where it is on each table decides. Every different word becomes its own area with its own grid, and the devices show the areas as buttons across the top of the Tables screen. Kee AnsweredHow do I work out what a dish costs me to make?Give it a recipe. Open Menu, then Recipes & food cost, press the dish, and add each ingredient with how much one portion uses. The panel then shows the menu price, the [food cost](/tools/menu-cost-cal AnsweredDoes the POS have a different renewal date from my plan?Yes. The plan renews on its own cycle and the POS renews a year from the day you bought it. Both dates are on the Plan and billing screen. If you renew the POS early, the new year is added to the end AnsweredIf I change my page theme, does the loyalty card on customers' phones change too?Only if the card is set to follow it. On the Card design tab of the loyalty card screen under Marketing, the preset called Your theme colour re-colours the card whenever your storefront theme changes. AnsweredHow do I see which tables are busy without walking the floor?Two places. Settings → Tables & QR ordering marks a table Busy now. On a POS machine or a waiter phone the Tables screen is the room itself: white is free, dark has an open tab, amber means they have AnsweredCan a cashier reprint a receipt for a sale that a different cashier took?Yes. Print again is on the screen straight after a sale, and on any sale opened through Find a sale, whoever took it. Reprinting changes nothing about the sale and it keeps the name of the person who AnsweredWhat stops a cashier ringing up a sale and pocketing the cash?Several small things that add up. Every sale carries the name of whoever was signed in. Giving money back, cancelling a sale that has already printed and taking money out of the drawer all need a mana AnsweredDoes Get Menu email my purchase order to the supplier?No. Sending it is still yours to do, by WhatsApp, email or a phone call, the way you do now. Mark as sent to the supplier is a note for your own diary so your list is right. What Get Menu does is the AnsweredI marked an order delivered but the customer says the rider has not arrived yet. Can I undo it?Delivered is almost the end of the road. From Delivered the only move is to Cancelled, and only the owner can do that, because the stamps, the [coupon](/docs/promotions) and the review request have al AnsweredHow does the cash drawer know when to open?Each way of paying has a tick called Opens the cash drawer. Cash has it on, a [card machine](/pos-hardware) does not. When a sale is charged with something that carries the tick, the POS sends the pul AnsweredIs store credit better than giving cash back?Usually. The money stays in the restaurant, the customer has a reason to come back, and you have a written record of the apology. Cash back ends the relationship politely. Credit continues it. Where t AnsweredDo gift cards work alongside my coupons?Yes, and the order matters. The total is worked out first with any coupon, loyalty reward or member discount already in it, and the [gift card](/docs/gift-cards) then pays as much of that total as it Answered
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