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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Can I see which tables have the treasure hidden at them?No — and neither can anyone else: not on the page, not in the change log. If that list existed anywhere readable, somebody could go and sit at the right table. You see only how many are hidden and how AnsweredIs there an agency/multi-restaurant dashboard?Not yet — each restaurant is its own panel. Multi-location owners run per-branch pages; a consolidated view is a known ask. AnsweredA table's card got stolen — do I need a locksmith?Retire the table, add it again, print the new card — the old code dies instantly. Thirty seconds, no locksmith. AnsweredI uploaded my menu twice and now everything is doubled — what happened?That is "Add to current menu" doing what it says: it only ever adds, so a second upload is a second copy of everything. Upload the correct file once more with "Replace menu" selected — it hides the wh AnsweredI set Beat the rush to run until noon but orders at 12:00 got the discount. Why?Both times are inclusive — for 'before noon', end at 11:59. The window is judged on our server in your restaurant's own timezone, never on the customer's phone. AnsweredCan I send on the wallet card when someone has it, and WhatsApp when they don't?Yes — that's the 'Wallet first' option on Marketing → Channels, per promotion. Each customer gets exactly one message: the free card lane when they hold a card at send time, WhatsApp otherwise. It nev AnsweredHow quickly does a suspension lift after payment?As soon as the operator confirms — typically the same day. Your page returns exactly as it was; suspension pauses, never erases. AnsweredWhat does the customer see at the exact moment an item sells out?The item flips to sold-out styling and can't be added. If it was already in someone's cart, checkout refuses with a clear message naming the item — nothing wrong is ever charged. AnsweredCan I see a new theme before my customers do?Yes — every preset card's Preview opens your actual storefront, your items and prices, in that preset in a new tab. Nothing saves until you press Apply, so try a dozen and walk away. AnsweredCustomer says their stamp didn't arrive — checklist?1) Was the order delivered/completed? Stamps land on completion, not placement. 2) Same WhatsApp number as before? Stamps follow the number. 3) Cancelled orders never stamp. The order detail shows the AnsweredTwo customers share one phone — is that a problem?The programme sees one identity per number, so they share a card. That is the honest mapping — the number is the identity the whole flow rides on. Answered
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