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POS & the counter

Why will the POS not let me void a paid sale?

24 August 2026
Get Menu team ANSWERED24 August 2026

Because a void would quietly undo a payment and leave the drawer and the report telling different stories. Money that came in has to go back out as a refund, with its own reason, its own approver and its own line on the Z report. The POS says so in plain words and points you at the refund instead.

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