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Account & billing
A payment failed and I found out when my page paused. What now?
Get Menu team ANSWERED10 August 2026
Open Settings → Plan & billing — it stays reachable even while your page is paused, on purpose, because a restaurant that cannot reach its billing page cannot pay. The screen tells you which state you are in and what is outstanding, and carries two buttons: pay now with the same card, or use a different one. Either clears it there and then and your page comes back by itself, with menu, settings, orders, customers and loyalty cards exactly as you left them. A bank transfer works too — send us the reference. Nothing is deleted at any point in this; a pause is a pause.
