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POS & the counter

Can a cashier do a refund on their own?

6 August 2026
Get Menu team ANSWERED6 August 2026

No. A refund always needs a manager or the owner, and the POS checks the role against your people list rather than trusting whatever the machine says about itself. A manager can approve on the spot with their own four digits without the cashier signing out, and the manager's name stays on the refund.

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