Home / Community / POS & the counter
POS & the counter
Can a cashier do a refund on their own?
Get Menu team ANSWERED6 August 2026
No. A refund always needs a manager or the owner, and the POS checks the role against your people list rather than trusting whatever the machine says about itself. A manager can approve on the spot with their own four digits without the cashier signing out, and the manager's name stays on the refund.
