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POS & the counter

What happens to a sale we could not send when it finally goes up?

11 August 2026
Get Menu team ANSWERED11 August 2026

It depends why. If we simply could not be reached, the sale waits in the queue and tries again, because the money is already in the drawer. If we looked at it and said no, a dish that had run out for example, then that sale never happened: it comes off the queue and the cashier is told the reason on screen. A refusal is never silent.

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