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POS & the counter
What prints when I cancel an order? My kitchen kept cooking a cancelled one.
Get Menu team ANSWERED15 August 2026
Two things now print the moment an order is cancelled or voided, from the POS or from the orders board. Every station that got a ticket for it prints a CANCELLED slip with the dishes and the reason, so nobody cooks it, and the counter prints a CANCELLED receipt for the file. Settings → Printing & receipts shows both under When an order is cancelled. The POS and the counter tab in the docs covers cancellations on paper.
