Can my customers track the rider on a live map like the big apps?

Not a moving dot, no. What the customer gets is a status page that updates as you move the order along, and a WhatsApp when it is confirmed, on its way with the rider's name and phone, and delivered. A food delivery tracking system with live GPS needs an app on the rider's phone, and we do not ask riders to install anything. The rider's own link is for marking delivery, not for being followed. Most customers want to know who is coming and roughly when, and both are in the message. The Orders & delivery tab in the docs shows what the customer sees.