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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
Can I put a temporary 'we're slammed, 60 min wait' notice up?Raise your delivery ETA in settings for the rush — it quotes on new confirmations. Setting hours to closed for an hour also works and shows a reopening countdown. AnsweredA rider marked an order delivered but never actually delivered it. What can I do?Sign in as the owner and open the order — you will see "Cancel delivered order (owner)", which managers never see. It restores stock, returns the coupon and reward, reverses the stamps, messages the c AnsweredTwo staff pressed buttons on the same order at once — what happens?The board is safe under racing fingers: a double-cancel can't restore stock twice, and a re-pressed delivered can't double-pay loyalty. Last meaningful action stands; duplicates do nothing. AnsweredDoes the platform support scheduled orders (order now, deliver at 7pm)?Not as a formal feature today. Restaurants handle it via the order note ('deliver 7pm') plus their own timing — the note prints on the ticket. AnsweredCan I mark twenty deliveries done at once at the end of the night?Yes — tick the cards, "Select all" if you want the page, and press "✓ Mark N as delivered". Up to a hundred per batch; finished ones are skipped and reported. Customer messages leave one every two sec AnsweredThe rider link says it already expired — why?Rider links live 12 hours and die when the order closes. For an old order, close it from the board instead; a fresh dispatch mints a fresh link. AnsweredIs there a daily order limit?Only on trials (a generous 1,000 orders across the whole trial). Subscribed restaurants have no platform-imposed order caps. Answered
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