Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
- 11 topics
- Every question answered before it appears
How do the weather promotions decide to fire?Real local weather rules — a heat trigger, a rain trigger — checked platform-side. You define the message and the rule; the sky provides the timing. AnsweredMy prize wheel is handing out the big prize far too often. What did I do wrong?The Chance fields are relative weights, not percentages — 1/1/1 means a third each. The page prints the REAL odds computed by the same function the draw uses. Raise the losing slot's weight rather tha AnsweredMy coupon didn't apply — the customer typed it right. Why?Check its dates, its usage cap, the minimum order, and whether excluded items dominated the cart. The customer-facing message is deliberately generic to stop code-fishing. AnsweredI approved a batch of held messages and nothing went out. What now?Check your own WhatsApp is connected — marketing sends from the same number as your order messages, and the review tab says so directly when approved messages are stuck. Nothing is lost; they send onc AnsweredDo wallet-card holders get promos for free?Yes — cardholders receive campaigns as wallet notifications (free, unbannable) with WhatsApp as everyone else's channel. Another reason the card pitch matters. AnsweredCan I send on the wallet card when someone has it, and WhatsApp when they don't?Yes — that's the 'Wallet first' option on Marketing → Channels, per promotion. Each customer gets exactly one message: the free card lane when they hold a card at send time, WhatsApp otherwise. It nev AnsweredI set Beat the rush to run until noon but orders at 12:00 got the discount. Why?Both times are inclusive — for 'before noon', end at 11:59. The window is judged on our server in your restaurant's own timezone, never on the customer's phone. Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.