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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
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Can a customer pay half in cash and half by card?Yes. On the Charge screen add a line for each way of paying and put an amount on each. The POS refuses anything under the total and says exactly how much is short, and works out the change when the ca AnsweredThe card failed on renewal day. What happens now?The devices stop on the day the paid period ends, and we try the card once a day for a week after that in case it recovers on its own. If it does, everything starts again with nothing for you to do. I AnsweredIs the Z report available in Arabic?Yes. The point of sale runs in English or Arabic, and the report prints in whichever the machine is set to. Receipts and [kitchen tickets](/features/order-customization-modifiers) follow the same sett AnsweredWe run a busy shawarma counter with a queue at lunch. Is this a quick service restaurant POS or is it built for table service?It does both, and the counter side is built for speed. A quick service [restaurant POS](/pos-online-ordering) here is three taps: tap the dishes, press Charge, take the money, and the change is worked AnsweredCan I close a shift when sales are still waiting to be sent?You are warned not to, and you should not. Until a sale has gone up, that money is only written down on the machine, so the [Z report](/docs/pos) would be missing it. Leave the tablet on the wifi for AnsweredWhy will the POS not let me type more than the total on the card machine button?Because only cash can be over. If the card machine took the exact amount and somebody types more, the difference would come out of your drawer as change against money the card never paid. So overpayin AnsweredCan a shift run past midnight?Yes. Nothing closes it at midnight, which is exactly what late night restaurants need. A shift ends when a person ends it. Your reports still cut days by your own timezone, so a shift that opens at 8p AnsweredWhat if a station's printer stops answering?Its dishes print at the counter instead, with the station's name across the top, so somebody can walk the ticket over. Nothing is ever dropped quietly. Every print is recorded with whether it worked, AnsweredWhat happens to the POS if my plan payment fails?The counter keeps selling. A paid POS add-on is separate from your plan, so a plan problem locks the web dashboard and leaves the point of sale working. If the add-on itself lapses, the machine shows AnsweredWe are a staff cafeteria with a fixed price set meal. Does a cafeteria POS like this suit that?Yes, and it is one of the simplest setups. Make the set meal a menu item with its price, and add an option group for the choices, for example Rice or Bread, marked Must pick. Put it in the Most sold t AnsweredIs VAT added on top of the POS price?The price is quoted before VAT, and the screen shows the exact figure that will be charged next to it. UAE restaurants pay five per cent on top. Outside the UAE it is zero rated, the same rule your pl AnsweredWe are a takeaway with our own drivers. Is this an EPOS for takeaway that also gives the driver a ticket?Two things work together here. A walk in takeaway is a counter sale on the POS, with a receipt and a kitchen ticket. A delivery comes in on your ordering page, lands on the [orders board](/docs/orders AnsweredA customer pays a 48.50 bill with a 100 note. What does the cashier do on the POS?Type 100 against Cash on the Charge screen and the POS works out the change. Cash is the one way of paying that may be over the total, because the change is real money leaving the drawer. The drawer o Answered
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