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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Why does last month's statement never change but this month's keeps moving?Because last month is finished and this month is not. A closed month is a fixed record of what happened; the current one says 'so far' and keeps updating until the month ends in your own timezone. If AnsweredDo counter sales appear on my orders board?Yes, marked as a counter sale, and saying whether it was already paid or is still an open tab, so nobody tries to confirm or dispatch a coffee handed over an hour ago. Orders from delivery apps are ma AnsweredWhere do I see the discounts my cashiers gave away this week?On the Z reports. Open Reports → Shifts and the POS, pick the dates, and open each shift: the Z report lists discounts given for that shift, next to refunds, cancelled after printing and what each way AnsweredWhat does cancelled after printing mean on the reports page?It is the number and value of sales that were voided, meaning rung up and then cancelled before anybody paid. Some of that is ordinary: a wrong order, a customer who changed their mind. A lot of it, a AnsweredDo the click numbers on tracked links count previews?No. Link previews fetched by WhatsApp itself are filtered out, and repeated taps from the same person within an hour count once. Without both of those the numbers would flatter you, and a review-reque AnsweredA customer says they never got their confirmation — where do I check?Reports → Message history, Status = failed: the reason is printed under the row in plain English. Nothing failed? Check paused — those were held while sending was off and never went out, a different p AnsweredWhere do I see which review links were clicked?Reports → Tracked links: sent, tapped at least once, click-through rate, and a row per link with the order and customer. The dashboard carries a summary panel with an "Open links report →" button. AnsweredCan I see the busiest hour of a shift?Yes, on the POS itself. When you open Start the day, the last closed shift is shown for reference with its Z number, what it took, the drawer difference, the note, and the hour of that shift with the AnsweredMy statement shows no VAT — is that a bug?No — VAT appears only when a TRN is saved under Settings → Ordering. Without one, documents are titled Invoice with no VAT line; with one, Tax Invoice showing the VAT already inside the totals. AnsweredWhat are the coloured bars at the top of my dashboard?Things that need you now: orders waiting to be confirmed, orders out for delivery, items with no stock, messages that failed in the last 24 hours — each a link to the page that resolves it. Nothing to AnsweredI sent a campaign and nothing happened — where did it go?Reports → Message history → the Marketing review tab. Marketing our rules held — a customer reached twice in one week, or a type that always needs approval — waits there for Approve or Discard, with a AnsweredCan I filter my message history to just one kind of message?Yes — there are filters for status, for the type of message, for the channel (WhatsApp or text) and for which gateway carried it. Fifty per page, newest first, in your own timezone. It is worth learni AnsweredI have several branches. Can I see all their shifts in one place?Yes. Sign in with your usual email and password at the branches screen, then open the reports across your branches. There are five: every shift with its drawer difference, how the money arrived per br AnsweredWhy is my click count lower than I expected?Two deliberate filters: WhatsApp's preview fetch is not counted as a tap, and the same person tapping repeatedly within an hour counts once. The number never overstates interest. AnsweredWhere do I see past shifts?In your admin, under Reports, Shifts and the POS. One row per shift, newest first: the Z number, when it closed, who closed it and on which machine, what it took in, how much of that was cash, and the AnsweredDoes my dashboard revenue include orders I cancelled?No. Revenue counts non-cancelled orders at what was actually charged. Your statement adds one figure the dashboard does not have — revenue from orders that actually reached the customer — on its own l AnsweredCan I see my sales split by category, drinks against food?Not as a category total today. The Best sellers panel on your Dashboard ranks dishes one by one, with how many sold and what each brought in over 7, 14 or 30 days, so you can read the drinks off it bu AnsweredHow do I get a monthly summary for my accountant?Reports → Monthly statements: each month has a PDF (to file or hand over) and an XLSX (to sum in your own spreadsheet), from the same figures as your dashboard. Set your TRN under Settings → Ordering Answered
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