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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 261 questions answered
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- Every question answered before it appears
What is 'held for review' in marketing?A customer matched several campaigns at once; rather than triple-messaging them, the platform holds the batch for your one-click approve or discard. It is a feature, not an error. AnsweredMy marketing message is approved but says it's going to a wallet card — is that a bug?No — deliberate. For promotions where you ticked the wallet channel, cardholders get a free, instant wallet notification instead of a WhatsApp, and the confirmation tells you how many went that way. W AnsweredWhy do my messages go out slowly instead of all at once?Bursts are what get numbers flagged. Released held messages go one every 2 seconds, group summaries are spaced ~30 seconds, and the system watches the failure rate and stops itself if most sends start AnsweredWill linking here get my number banned?The platform is built around NOT getting you banned: paced sends, failure-rate auto-pause, marketing caps and windows. Order messages to people who just ordered from you are the safest traffic WhatsAp AnsweredAre the map pins on my tickets tracked?Yes — the pin goes out as a short link so you can see whether it was opened, and so it stops resolving if a restaurant is suspended. Settings → WhatsApp → Tracked links shows the count, click-through AnsweredI clicked "Send these now" twice by accident — did customers get two messages?No. The release only touches messages still marked held, so the second click finds nothing and says someone may have handled them already. Discard behaves the same and never deletes the rows — a disca Answered
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