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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
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Can I start on pay-as-you-go and move to a monthly plan later, or the other way?Either direction, from Settings → Plan & billing. The screen quotes what you will pay or be credited before anything happens, and you choose whether it takes effect immediately or at your next renewal AnsweredI am not in the UAE. Do I still pay UAE VAT on my subscription?No. Restaurants billed outside the UAE are invoiced at zero VAT, and the rate is written onto each document when it is issued rather than worked out fresh each time it is opened — so a document alread AnsweredWhere can I see everything I pay you in one place?Settings, Plan and billing. Your plan and its price, the POS panel with its paid until date, every tax invoice with a download link, any credit notes, and the card on file. If you are on pay as you go AnsweredDoes the POS price go up when I add a second counter?No. It is one yearly price for the whole restaurant. Two POS machines, a [kitchen screen](/features/order-customization-modifiers) and three waiter phones cost the same as one tablet. That is delibera AnsweredI have been sent a credit note. Does that mean my invoice was wrong?Not necessarily — it means something was reversed after its invoice had already been issued. Invoices are never edited or deleted once numbered, so the only honest way to undo one is a second document AnsweredWhat actually happens on the day my trial ends if I have not subscribed?Your page stops taking orders and shows customers a courteous temporarily-unavailable screen instead of your menu — no error pages, no broken links. Everything you built waits: menu, settings, custome AnsweredWill I pay a slightly different amount each month because of exchange rates?If you are billed outside the UAE, yes, slightly. The agreed price in dirhams does not change; what changes is the rate on the day, so the amount in your own currency can move a little either way. The AnsweredWhere do I see the POS price before I commit to anything?Two places, and they agree. Our pricing page carries the figure publicly, and Settings, Plan and billing carries it inside your own dashboard in the panel called The POS, showing the price before VAT AnsweredCan account credit be paid back to my card instead?Credit reduces future invoices; it is not paid back out. If you need money returned to the card rather than credited, say so to support before it is applied — putting it back afterwards is a different AnsweredDo cancelled orders really count on pay-as-you-go?Yes, and it is stated before you choose the plan rather than discovered afterwards — you have to tick an acknowledgement that says so. The reasoning is that an order consumed the work whether or not t AnsweredHow do I stop paying and close things down?Settings → Plan & billing, owner only, has the option to stop. Your page keeps taking orders until the end of the period you have already paid for — you do not lose days you bought — and then stops ta AnsweredWhat does Growth give me that Starter does not?The selling tools and the paperwork. Coupons, offers, bundles, tracked links, your message history, invoices and statements, dine-in with [table QR codes](/docs/dine-in), and the loyalty card your cus AnsweredI have three branches. Do I buy the POS three times?Yes. Each branch is its own restaurant here, with its own menu, prices, staff and bill, so each one that wants a counter buys the add-on for itself. Within a branch the price covers as many devices as AnsweredMy branches are in two countries and the totals are not added together. Is that a bug?No, it is deliberate. Adding an amount in one currency to an amount in another produces a number that looks like money and is false. You get one total per currency with a note saying why, and a select AnsweredMy card expires next month. Will everything just stop?Not without warning. We email you well ahead — roughly two months before, by default — telling you which card is about to expire and that replacing it takes one visit to Settings → Plan & billing. An AnsweredCan I go back to paying monthly after buying a year?Once the year has actually started, yes, at the boundary like any plan change. In the window where the year is paid for but has not begun yet, the screen refuses and says why instead of letting you cl AnsweredWhat is the credit notes tab on my billing page for?It is empty for almost everybody, and that is the normal state. A credit note only appears if a charge is reversed after its invoice was already issued. It is a separate document with its own number r AnsweredA payment failed but my page is still taking orders. Should I do something?Yes, but there is no emergency. Your card is retried automatically, you are emailed, and Settings → Plan & billing tells you exactly which state you are in and what happens next. That screen carries t AnsweredHow do I compare pay as you go with a monthly plan now that I have a counter?Count your orders for a month, including cancelled ones, and multiply by the pay as you go rate on your billing screen, then compare with the monthly price of the plan you want. [Counter sales](/docs/ AnsweredIs VAT included in the price I see, or added on top?Added on top, and it says so beside every figure on the plan chooser rather than appearing as a surprise on the invoice. Note this is the opposite of your own menu prices, which are VAT-inclusive — di AnsweredIf I upgrade in the middle of a month, do I pay for both plans?No. The screen quotes the exact difference before you agree to it — the part of the new price covering the days left in your current period, and nothing for days you already paid for. You also choose AnsweredSomebody sent me a link to "claim" my restaurant. Is that real?It is, if a partner or reseller set the account up for you — that is the invite that hands it over, and until you accept it the restaurant cannot take a single order, so there is nothing to be gained AnsweredThere is 'account credit' on my billing page that I never paid in. Where did it come from?Usually a downgrade that left you in credit, or a payment larger than the bill it was against. It is applied automatically to your next invoices until it runs out — nothing to claim, nothing to press. AnsweredWho is 'Anunzio International' on my bank statement?Us. Get Menu is the product; Anunzio International FZC is the company that operates it and issues your invoices. The charge reads as a combination of the two, which is why the billing page tells you t AnsweredWhat do I actually have to do at my registrar?One change, and we send you exactly what to enter. Message us with the domain first — the page has our WhatsApp and email — because we connect each one by hand rather than automatically, so nothing go Answered
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