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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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What happens on day 15 exactly?Your page pauses — customers see a courteous unavailable screen — and staff sign-ins land on a card naming the date everything is safe until, seven days later. Subscribe inside that window and you res AnsweredCan I give my manager their own login instead of sharing mine?Yes, and please do — Settings → Team (owner only): enter their name and email, and you get a one-time password shown exactly once, which you hand over yourself; they change it after first sign-in. Up AnsweredCan I use a domain I already own instead of the address you gave me?Yes. Settings → Your own web address, owner only. Your menu is then served on your own domain and everything — orders, WhatsApp, the lot — works exactly as before. Your Get Menu address keeps working AnsweredNothing has been charged to my card on pay-as-you-go yet. Is it broken?Almost certainly not. Pay-as-you-go does not charge per order — days accumulate and your card is charged only once the balance passes a small threshold. Under it, days simply roll into the next one. T AnsweredWhere do I find the restaurant software price before I sign up?On the pricing page of the Get Menu website, which reads the live prices, so the number you see there is the number you are charged. There are three ways to pay: a monthly plan, the same plans priced AnsweredMy invoice says AED but my card was charged in my own currency. Which one is correct?Both, and they are answering different questions. The price is agreed in dirhams and the invoice is a UAE tax document issued against a UAE tax number, so the document is in AED — restating a tax docu AnsweredI own a domain already. Can my menu be on it instead of your address?Yes — Settings → Your own web address, owner only. Your menu then serves on your own domain and everything else is unchanged: same orders, same board, same WhatsApp messages. Your Get Menu address kee AnsweredCan I put the POS on one branch first and see how it goes?Yes, and it is what we would suggest. Buy the add-on for the busiest branch, run it for a month, and use what you learn to set the others up in an afternoon each. Nothing about the other branches chan AnsweredMy manager can't reconnect WhatsApp — is that a bug?No — creating or re-linking the connection, changing the orders number and editing group IDs are owner-only, refused with a clear message. Managers still refresh status, read history and handle held m AnsweredAre there discounts for annual payment?Where an annual price is offered, the Pricing page shows it — there is a monthly/annual switch on it, and each plan's yearly figure appears when we publish one. What the panel bills is monthly: the ca AnsweredWill adding my own domain end my free trial early?Only if you are actually buying it. A paid add-on makes you a paying customer from that day, with no order cap and no end date — and the page warns you before you ask, not afterwards. Waiting until th AnsweredWhy is there no yearly price on my plan?One of two reasons, and the tab simply is not shown rather than offering something that would fail. Either that plan has no yearly price set against it — pay-as-you-go never does, because there is no AnsweredCan I dismiss the trial banner? It's in the way.Only while it is neutral (the first week or so), and only for that browser session. From 7 days out it turns amber, from 2 days red, and cannot be dismissed. Near 1,000 trial orders it switches to cou AnsweredI sold the restaurant — can I transfer the account?Yes, with owner verification on both sides through support: new owner email, handover of the WhatsApp link, and the audit log records the change. AnsweredCan I get invoices addressed to my holding company?The TRN half is yours to set: Settings → Ordering, and it then prints on the platform's tax invoices to you — and turns your own customer invoices into Tax Invoices at the same time. The billed NAME i AnsweredWhy was I signed out everywhere after resetting my password?By design: a password reset revokes every session (including any device you forgot in the kitchen). Sign in fresh with the new password. AnsweredDoes my card number end up on your servers?No. Pressing a plan on Settings → Plan & billing hands you to Stripe's own secure page — the card is typed there, not here, and what comes back to us is the brand and the last four digits, which is ex AnsweredWho in my restaurant is allowed to buy the POS add-on?The owner login only. A manager who opens Plan and billing is told politely that billing is owner only and asked to pass it on. That is the same rule that covers choosing a plan and saving a card. Man AnsweredCan a manager see revenue numbers?Yes — managers see the operational panel including the dashboard and reports, because a shift lead who cannot see today's takings cannot run the shift. There are two roles, owner and manager, and what AnsweredIs there an agency/multi-restaurant dashboard?For an owner with several branches, yes: sign in at /branches on our website with your usual email and password and you get every branch in your group on one screen — status, orders, revenue and avera AnsweredDo my branches share a 'today' if they are in different time zones?No — each branch's day is cut in its own timezone. A group spanning several hours would otherwise push half of one branch's evening service into another's tomorrow, which is not the comparison you are AnsweredHow quickly does a suspension lift after payment?If a card payment is what paused you, it lifts by itself the moment a payment goes through — nobody has to be at a desk for it. Settings → Plan & billing carries two buttons for exactly this, pay now Answered
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