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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 995 questions answered
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There's a charge on my statement from a company I don't recognise.It reads Anunzio International*GETMENU, and it is us. Get Menu is the product; Anunzio International FZC is the company that operates it and issues your invoices — one charge, not two, and the same na AnsweredA payment failed and I found out when my page paused. What now?Open Settings → Plan & billing — it stays reachable even while your page is paused, on purpose, because a restaurant that cannot reach its billing page cannot pay. The screen tells you which state you AnsweredWhere do I download the invoice for what I paid you?Settings → Plan & billing, under your charges — each one has its tax invoice as a PDF. It comes from ANUNZIO INTERNATIONAL FZC with the next number from the company's own invoice book, the period it c AnsweredHow exactly does the pay-as-you-go plan bill me?Per order, not per month: each day the platform counts your orders — including cancelled ones, stated up front — at your plan's per-order rate, and the balance grows until it reaches the charge thresh AnsweredWhere do I see all my branches' sales in one place?Sign in at /branches on the Get Menu website with your usual email and password — the same login as your admin panel. Once a group exists, a Branches link also appears at the bottom of the left-hand b AnsweredWhat does the trial's WhatsApp use — my number?A platform-provided line from our pool during trial, so you can test the full automation without linking your own number until you're sure. AnsweredCan I upgrade or downgrade plans mid-month?Choosing your FIRST plan is self-serve: Settings → Plan & billing lists every plan we sell with its price, and pressing one takes you to Stripe's own page to save a card. Changing plan afterwards is a AnsweredDoes the platform take a commission per order?No — we never take a percentage of what your customer spends, on either plan. A monthly plan is a fixed fee whatever you sell. Pay-as-you-go charges a small FIXED amount per order, which is still not AnsweredDo I need a TRN to use the system?No. Without one, invoices are titled Invoice with no VAT line. Add it under Settings → Ordering and they become Tax Invoice, print the number, and show the 5% VAT already inside each total — prices ar AnsweredWhy is a tab greyed out with a padlock?That feature is not in your plan. Tapping it opens a page naming the feature, the plans that include it with live prices, and your current plan. Nothing else is affected — orders, menu and WhatsApp ke AnsweredWhat does the Pro plan add?The parts that bring people back on their own: the full loyalty and stamps programme, and promotions and campaigns. Everything in Growth comes with it. If your problem is that customers order once and AnsweredCan support make changes for me if I ask on WhatsApp?Yes — with verification, and every operator action lands in your audit log with a visible record. 'Fix it for me' is a real service, not a risk hole. AnsweredDoes adding my own domain end my free trial early?Only if you are buying it as an add-on — taking a paid add-on makes you a paying customer from that day, and the page warns you before you ask rather than after. Waiting until the trial finishes costs AnsweredCan I change my email address?Yes, and it is self-serve now: Settings → Your account, beside the password box. You type your new address, and a confirmation link is sent to it — your sign-in email changes only when that link is co AnsweredIf I stop paying for my plan, what stops and what keeps going?Your dashboard and your ordering page lock, and the web side of the restaurant is unusable until the plan is sorted out. A POS add-on you have already paid for keeps selling. That is the whole point o AnsweredIf I stop, do I lose my menu and my customer list?Not immediately, and never silently. Stopping pauses the page rather than deleting anything; retention follows the privacy policy, and if you want everything removed you can ask for that explicitly. C AnsweredWhy does my billing page show two currencies on every price?The big figure is your own currency, which is what your card is charged today. The smaller one in brackets is the agreed price in dirhams, which does not move. Both are shown because both are true and AnsweredDo you charge for updates or new features?No. Your plan includes whatever it includes, and new features arrive in it without a charge. The price you agreed is fixed at the moment you chose the plan, and a later price change never rewrites it. AnsweredWhat exactly locks when my plan doesn't include a feature?The feature's pages show a lock and its actions refuse politely — nothing breaks, and your data behind the lock is preserved for when you upgrade. AnsweredMy accountant wants the figures in Excel, not PDF.Every month on Reports → Monthly statements has both buttons, built from identical figures. The XLSX is for pasting into your own books — real numbers in the cells, so your formulas work. AnsweredTwo-factor authentication — is it available?Login is protected by captcha and throttles today; the auth provider supports stronger factors and they're on the roadmap. Use a strong unique password — the reset flow is solid. AnsweredWhat happens to my subdomain if I cancel?It stops serving your page once the account closes, and the name eventually frees up for somebody else. Rejoining soon after usually recovers it, so tell us before it is gone if the name matters to yo AnsweredWhat happens if I hit 1,000 orders before day 15?The banner starts warning at 900 by switching from days to orders remaining. Two weeks of trading rarely reaches it — if you are heading there, that is a good problem and a reason to talk to support e AnsweredI have three outlets. Is that one account or three?Three restaurants, one per outlet — own page, own menu and prices, own WhatsApp, own staff, own bill. Nothing is shared between them by accident, which is the point when a price or a phone number chan AnsweredWhy doesn't this month's statement match what I downloaded yesterday?The current month is still trading — its row says "This month so far" for that reason. Download again after month end for the settled figure; past months never move. Answered
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