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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 1024 questions answered
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Can two people use one POS at the same time?One person is signed in on one device at a time. If two of you serve at once, pair a second device. There is no extra charge for that, because the yearly price covers the whole restaurant however many AnsweredMy cashier gave a regular ten percent off and the POS asked her for a reason. Why does it do that?Because a discount without a reason is money nobody can explain later. The Discount button always asks why, and the reason is stored on the sale itself rather than lost in conversation. A cashier can AnsweredCan the customer see what they are being charged as I ring it up?Yes. On a POS with a second screen facing the customer it appears there by itself. On a plain tablet you can open the customer screen from the device settings and turn the tablet round. It shows the l AnsweredMy accountant wants every counter receipt to be a proper tax invoice with my TRN on it. Can the POS do that?Yes. Save your tax number under Settings → Ordering rules, in the Invoices section, and every receipt the POS prints becomes a tax invoice with the VAT line and your TRN on it. Without a tax number sa AnsweredI am often away from the shop. Can I see what the counter is taking right now from my phone?Yes. A cloud based restaurant POS sends every sale to us within seconds of it being taken, so Reports → Shifts and the POS on your dashboard shows the open shift and what it has taken so far. Your das AnsweredWhat happens if I forget to renew the POS?The devices stop selling and show a screen saying the add on has stopped, with a Try again button. They stay paired, your people stay known, and any sale already rung up on a device is kept. Renew fro AnsweredDo I have to close the shift every night?Nothing forces you, but you should. Closing is what counts the drawer, works out the difference and writes the day down with a Z number. Leave it open and the figures run on into tomorrow, so nobody c AnsweredHow do I start a shift on the POS?Sign in with your four digits and press Start the day. The POS asks how much change is in the drawer, you count the notes and coins that are already there, and that becomes your float. Press the butto AnsweredDo Z numbers ever repeat?No. Each close takes the next number in one unbroken run for your restaurant, even when two counters close at the same moment. That is what lets an accountant file them in order and notice a missing o AnsweredIs there a limit on how many POS machines I can add?No limit at all. The yearly price is for the restaurant, not per machine, so a counter, a second counter at lunch, a kitchen screen and three waiter phones cost exactly the same as one device. Add eac AnsweredDo orders from delivery apps show on the kitchen screen?Yes, on the same screen as your [counter sales](/docs/pos) and your own ordering page, with Accept and Refuse on the ticket. The kitchen reads one queue instead of three tablets on a shelf. There is a AnsweredIs the drawer count the same as my sales for the day?No, and they should not match. Sales include cards, [gift cards](/docs/gift-cards), store credit and house accounts, none of which put a note in the tray. The drawer holds cash only. That is why the c AnsweredCan a drive through counter and a dine in counter have different layouts?Yes. At the top of Arranging the POS you choose every POS in the restaurant, or one particular device. A drive through window and a [dine in](/docs/dine-in) counter rarely sell the same things, so thi AnsweredIs it possible to close the day with a table still not paid?Yes, but only a manager can, and it is recorded. The unpaid orders are carried into the next shift rather than being stranded in a day that has already been counted and banked. A cashier on their own AnsweredCan the cash drawer open when an online order's receipt prints, and can I open it without a sale?Both. Under Settings → Printing & receipts, The cash drawer, tick Open the drawer when an online order's receipt prints, which rides on the receipt copy you print for online orders, and Show this swit AnsweredThe tablet keeps dimming and locking between customers. Can the POS keep the screen on?Yes. On the device open Settings from the selling screen or the Tables screen and go to Screen and sleep. Keep the screen on while the POS is open stops it dimming while the app is in front, and Never AnsweredGuests want to pay at the counter on the way out rather than at the table. Can the counter POS take a table's money?Yes. Nothing about a table lives on one device, so the counter POS shows the same floor as the waiter's phone. Tap the table on the counter, and its tab opens with every round on it. Press Charge to t AnsweredOne cashier reads Arabic and another reads English. Can each of them have the POS in their own language?The language belongs to the device, not to the person. Each paired device has its own language setting for its screens, so a tablet can be in Arabic and another in English. The receipt's language is c AnsweredWill you warn me before the yearly charge goes through?Yes, four times: thirty days before, then fifteen, seven and two. The reminders reach your email, and the POS shows a line in its own top bar inside that window so the person at the counter sees it to AnsweredCan I send the receipt on WhatsApp instead of printing it?Yes, when the customer gives you their number. It goes out from your own WhatsApp as a normal message, not as marketing. No number means no message, which is the ordinary case at a counter and never t AnsweredWhat happens to my sales if the internet goes down?You keep selling. Every sale is written on the device first and sent second, so even if the app closes a second later the sale is safe. The cashier sees a line in green saying it is saved on the devic AnsweredThe card machine total does not match the POS. What does that mean?Usually one of two things: a sale went through the machine and was never rung up, or a sale was rung up as card and actually paid another way. Neither is a fault in the arithmetic. Compare the card li AnsweredWhat happens if I forget to close the shift?It stays open and keeps collecting sales. Next morning the POS tells you a shift is already open instead of letting you start a second one. Close it, counting whatever is actually in the drawer now, t AnsweredHow long does it take to get the POS running?About an afternoon if your menu is already in. Switch the add on on from Settings, Plan and billing, add your devices and pair each with its six character code, add the people who will use it and give AnsweredWhat if the drawer is over rather than short?It shows as Over by, and it is treated exactly the same way: recorded, never hidden. Extra money usually means a customer was given short change at some point, so it deserves the same look as a shorta Answered
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