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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Do I have to close the shift every night?Nothing forces you, but you should. Closing is what counts the drawer, works out the difference and writes the day down with a Z number. Leave it open and the figures run on into tomorrow, so nobody c AnsweredHow do I start a shift on the POS?Sign in with your four digits and press Start the day. The POS asks how much change is in the drawer, you count the notes and coins that are already there, and that becomes your float. Press the butto AnsweredDo Z numbers ever repeat?No. Each close takes the next number in one unbroken run for your restaurant, even when two counters close at the same moment. That is what lets an accountant file them in order and notice a missing o AnsweredIs there a limit on how many POS machines I can add?No limit at all. The yearly price is for the restaurant, not per machine, so a counter, a second counter at lunch, a kitchen screen and three waiter phones cost exactly the same as one device. Add eac AnsweredDo orders from delivery apps show on the kitchen screen?Yes, on the same screen as your counter sales and your own ordering page, with Accept and Refuse on the ticket. The kitchen reads one queue instead of three tablets on a shelf. There is a docs tab cal AnsweredIs the drawer count the same as my sales for the day?No, and they should not match. Sales include cards, gift cards, store credit and house accounts, none of which put a note in the tray. The drawer holds cash only. That is why the closing screen shows AnsweredCan a drive through counter and a dine in counter have different layouts?Yes. At the top of Arranging the POS you choose every POS in the restaurant, or one particular device. A drive through window and a dine in counter rarely sell the same things, so this is worth ten mi AnsweredIs it possible to close the day with a table still not paid?Yes, but only a manager can, and it is recorded. The unpaid orders are carried into the next shift rather than being stranded in a day that has already been counted and banked. A cashier on their own AnsweredGuests want to pay at the counter on the way out rather than at the table. Can the counter POS take a table's money?Yes. Nothing about a table lives on one device, so the counter POS shows the same floor as the waiter's phone. Tap the table on the counter, and its tab opens with every round on it. Press Charge to t AnsweredOne cashier reads Arabic and another reads English. Can each of them have the POS in their own language?The language belongs to the device, not to the person. Each paired device has its own language setting for its screens, so a tablet can be in Arabic and another in English. The receipt's language is c AnsweredWill you warn me before the yearly charge goes through?Yes, four times: thirty days before, then fifteen, seven and two. The reminders reach your email, and the POS shows a line in its own top bar inside that window so the person at the counter sees it to AnsweredCan I send the receipt on WhatsApp instead of printing it?Yes, when the customer gives you their number. It goes out from your own WhatsApp as a normal message, not as marketing. No number means no message, which is the ordinary case at a counter and never t AnsweredWhat happens to my sales if the internet goes down?You keep selling. Every sale is written on the device first and sent second, so even if the app closes a second later the sale is safe. The cashier sees a line in green saying it is saved on the devic AnsweredThe card machine total does not match the POS. What does that mean?Usually one of two things: a sale went through the machine and was never rung up, or a sale was rung up as card and actually paid another way. Neither is a fault in the arithmetic. Compare the card li AnsweredWhat happens if I forget to close the shift?It stays open and keeps collecting sales. Next morning the POS tells you a shift is already open instead of letting you start a second one. Close it, counting whatever is actually in the drawer now, t AnsweredHow long does it take to get the POS running?About an afternoon if your menu is already in. Switch the add on on from Settings, Plan and billing, add your devices and pair each with its six character code, add the people who will use it and give AnsweredWhat if the drawer is over rather than short?It shows as Over by, and it is treated exactly the same way: recorded, never hidden. Extra money usually means a customer was given short change at some point, so it deserves the same look as a shorta AnsweredDoes a refund put the food back into stock?Only if you say so. There is a tick for putting the items back, because a refund for a burnt steak must not put the steak back on the shelf. Tick it for something unopened, leave it for anything that AnsweredI am one person on the counter with no manager. Is a POS system for a small restaurant like mine too much?It works fine with one person, because you add yourself with the role Everything and you are the cashier and the manager at once. Ring up sales, press Lock when you step away, and use Put aside when s AnsweredCan I open a shift with nothing in the drawer?Yes. Leave the amount at zero and the button changes to say you are opening with no change in the drawer. Counters that only take cards often work this way. A float exists so you can give change, noth AnsweredWhy does the card total on my Z report not match my card machine?Because they are two separate records, and comparing them is the point. At closing the POS asks for the batch total from the card machine and shows the difference beside what the POS recorded on card. AnsweredDo counter sales earn loyalty stamps?Yes, when the customer gives their number. The POS asks only if they want it, and a sale works perfectly well without one. The number is stored the same way your ordering page stores it, so the same p AnsweredCan my staff record their working hours on the counter device?Yes. They clock in and out with the same four numbers they sign in with, and the hours come out in your reports, so the sheet of paper by the back door can go. The docs tab Staff, PINs and hours cover AnsweredI just paired a new tablet. How do I check it is really talking to my restaurant before service?Look at the device row under Settings → The POS. It reads Waiting for the code until the code is typed, and Selling or Live once the device has been in touch. On the device itself, open its own settin AnsweredWhat is the card machine end of day figure for?It is the batch total your card machine prints when you settle at night. Type it into the closing screen and the Z report shows it beside what the POS took on card, with the difference. It is optional Answered
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